Ems delivers to your home or mail. Sending cash on delivery ems. Track numbers and EMS tracking of Russian Post items
Payment of the cost of the parcel upon receipt is a common method of payment for the purchased goods. Such a system of transferring funds has its own nuances, advantages and disadvantages. Knowing the payment system will save you from possible mistakes and make its use more efficient.
If you want to buy goods in a remote store, you can order and pay for it upon receipt. What does cash on delivery mean? This is money that is collected from the buyer on behalf of the seller at the post office upon delivery of the item - letters, parcels, parcels. Then the cost of the goods is transferred to the sender or the person indicated by him. Postal items are marked with special labels.
Cash on delivery - what is it? The concept means the procedure for receiving and storing parcels, regulated by strict rules. Valuable cargo arrives at the post office and is stored there. In the meantime, a corresponding notification is sent to the addressee. Storage of parcels or parcels at the post office is free of charge for some time (for example, five days). If a person refused to receive and pay for the shipment or does not appear in a specific period (in Russia, the maximum period is 30 days), the goods are sent back to the seller.
How much is cash on delivery
Sending valuables has a different cost, which depends on a number of factors. The price of the service includes:
- The cost of the goods sent by the seller.
- Shipping fee. The commission of the Russian Post for cash on delivery is determined by the distance of departure, the weight of the goods.
- Insurance fee.
- Commission for transferring money to the seller by postal order. The tariff depends on the amount, remoteness of the delivery point.
How to send a parcel cash on delivery
To send a C.O.D. shipment, have the packaging and recipient's address ready to calculate the shipping percentage. First of all, you should contact the nearest post office. Shipments are accepted already packed, except when an inventory is attached. The post office sells boxes of different sizes with fields for specifying addresses. To send the goods, you need to fill out the cash on delivery form, indicate the amount. Shipping costs are determined by the remoteness of the region, the declared value of things.
When sending a parcel, you must specify the method of receiving money for the goods - by postal order, transfer. It is required to write in a certain field the address or bank account details. It is not necessary to compile an inventory of attachments for departure, but it is desirable. A certified list of contents will save you from possible surprises. The inventory is drawn up twice, transferred to both parties. Having accepted the shipment and payment for postal services, the operator of the company issues a receipt to the sender. The parcel is assigned a number so that you can track its location.
How to receive cash on delivery by mail
After the parcel arrives at the post office specified by the sender, the recipient receives a notification. To receive the goods cash on delivery, you need to visit the post office. Courier delivery is possible. Delivery of the parcel is made only after the presentation of the passport, payment of the amount stated in the document. It is required to fill out the reverse side of the form according to the model, indicating:
- surname, name, patronymic of the buyer;
- payment amount;
- date of receipt;
- buyer's passport data;
- the citizenship of the addressee.
Advantages and disadvantages of cash on delivery for buyers
The cost of the shipment is covered upon receipt. Goods paid on delivery are sent to the buyer faster. Settlement by bank transfer takes longer. In addition, no prepayment is required to place an order. Funds will be needed to receive the parcel. However, cash on delivery has certain disadvantages. This is a relatively high cost of postage. In addition, the buyer does not have the opportunity to open the package, check its contents before payment.
Advantages and disadvantages of cash on delivery for merchants
Sending a valuable cargo, the seller is sure to receive its value. This is true in most cases. Sending cash on delivery EMS (with express delivery) is a popular way to arrange settlement between a seller and a buyer from a distant city. In exceptional cases, the client does not pick up the cargo that is waiting for him at the post office. The reasons are different. The buyer can change his mind, get sick, forget. The post office sends unclaimed goods back. Cons - the sender does not receive the proceeds from the sale, pays transportation costs.
Video: how to send goods by cash on delivery
Sometimes I use the services of the Russian Post, I myself was a seller, a buyer. It is very convenient: you bring a thing, it is packed, you fill out a form, you pay for the EMC shipment and that's it. Then you receive a transfer, again you go to the post office. Sometimes there is no packaging in the department or it is difficult to find a suitable box. Otherwise, all conditions are satisfactory.
Natalia, 42 years old
This is not the first time I buy children's clothes from catalogs, I receive them with payment on delivery. Clothes arrive on time, neatly packed in boxes, safe and sound. In addition to the cost of clothes, you had to pay for shipping. I like the fact that you do not need money to place an order. Of the minuses - huge queues at the Russian Post.
Alexandra, 35 years old
I often use the service, I find it very convenient. For several years I have been buying clothes, ordering seeds, seedlings. Our landscape has changed during this time thanks to this opportunity. I think you need to carefully choose a company so that there is no deception. If the purchase price is high, it is better to unpack it at the post office, in front of employees.
Vladimir, 28 years old
Books arrived the other day, and it turned out that something strange was going on in the Russian Post. I ordered editions from the catalogue, and a package came out weighing almost four kilograms. When she checked in at our mail, it turned out to be two hundred and sixty grams according to the documents. Later it turned out that everything was in order, there was an error in filling out the notification.
Delivery by EMS-Russian Post
We understand how important it is to quickly deliver components for your production. Sometimes there is no time to pay bills and the like. and you need to quickly send the necessary spare parts, but at the same time, payment and accounting documents were provided.
A good way out is to purchase spare parts (goods) through the courier service EMS-Russian Post using cash on delivery. A proven method that has a long history of existence and allows residents of various cities to order goods for themselves with delivery and payment upon receipt.
Previously, in this way, through cash on delivery, people from various regions of the USSR ordered certain products for themselves, paying their cost upon receipt. Today, Russian Post offers the same services, which is very convenient, first of all, for the buyers themselves. The goods come to post offices throughout the Russian Federation and, if possible, are delivered by couriers.
WHAT IS IT NEEDED TO RECEIVE GOODS COD?:
You need to send us accurate data to send the goods by e-mail (contacts).
The data must include:
- Name of the legal entity (if the recipient is a legal entity)
- Surname Name Patronymic of the Recipient
- Recipient's phone number (preferably landline and mobile)
- Recipient's address (Postcode, City, Street, House, building, office/apartment, intercom)
- E-mail (to contact the company with you and provide information on the shipment)
After receiving the data, a representative of the company will contact you and clarify the data on the product and your contact details.
After sending the goods, you can track its movement on the website of EMC - Russian Post (More)
When the goods arrive at your post office, you will receive a notification and come to the post office to pick up the parcel or it will be delivered by courier (this service is not available in all locations). At this point, the postal employee will ask you to pay the cost of the goods and the cost of delivery. In fact, it turns out that you pay for your purchase - at the time of its receipt.
The cost of cash on delivery is the cost of the ordered products, which includes both the cost of delivery to the recipient's region and the insurance fee.
Delivery of goods by cash on delivery is carried out only to residents of the Russian Federation.
The delivery time of the goods depends on the location of the region of Russia - in practice it is from 3 days to 2 weeks maximum.
Single shipment weight:
Maximum cash on delivery amount for one shipment:
Declared Value (1%)
Money transfer (1%-9%)*
Money transfer term:
3-5 banking days
* Interest rate depends on the region of departure / cash on delivery amount
Basic tariff for the service "Cash on delivery"
* The tariff includes VAT in the amount provided for by the current legislation of the Russian Federation.
EXTRACT FROM THE RULES OF RENDERING POSTAL SERVICES
Chapter III. Delivery and delivery of postal items and postal money orders
114. Postal items sent by cash on delivery are issued to the addressee after he has paid the full amount of the cash on delivery and paid for its forwarding by postal order. Before payment, the addressee has the right to receive information about the address data of the sender. After the delivery of the postal item sent by cash on delivery to the addressee, the specified postal item is not accepted back, the amount of the cash on delivery and the fee for its forwarding by postal order are not returned.
Express shipments EMS is the fastest and most convenient way to deliver a letter or parcel in Russia and abroad. The courier will pick up the shipment at a place convenient for you and deliver it to the addressee at home or in the office. Express shipment is registered, its delivery and delivery can be tracked using the track number.
In cities where there is no EMS courier service, you can send and receive express mail through the Russian Post office. To calculate the time and cost of delivery, as well as find out if courier delivery is available, you can use or.
You can also get acquainted with the tariffs for the delivery of EMS express shipments:
Restrictions
- Weight: up to 31.5 kg- across Russia, up to 20 kg- to Australia, England, Argentina, Aruba, Bahrain, Bermuda, Vanuatu, Guyana, Gibraltar, Dominica, Israel, Spain, Kazakhstan, Malawi, Mongolia, Myanmar, New Caledonia, Poland, Syria, Suriname, Trinidad and Tobago, Ukraine, Equatorial Guinea, up to 10 kg- to Gambia, Cayman Islands, Cuba, Turks and Caicos, up to 30 kg- to other countries.
- The sum of the length and perimeter of the largest side - no more than 300 cm
- Length, width, height - no more than 150 cm
How to send
- Make sure you're not forwarding anything
- If you are sending a letter or a small parcel, the courier or post office employee will provide you (maximum size is 60 × 70 cm). Or you can pack the shipment yourself according to .
- or give the shipment to an employee.
- To reschedule or cancel a courier call, call the EMS service 8 800 200 50 55.
- To order additional services of declared value, cash on delivery, inventory of attachments or SMS notifications, please contact the courier or post office employee.
- Keep the receipt with the tracking number given by the post office employee or a copy of the address form given by the courier.
How to get
- The recipient can receive the shipment (upon presentation of an identity card) or his authorized representative (upon presentation of a notarized power of attorney).
- On the day of delivery, the courier will call the addressee.
- If it was not possible to get through to the addressee or he was not at the place, the courier will leave a notice in the mailbox.
- The addressee can agree on a convenient delivery time by calling the EMS service 8 800 200 50 55, or pick up the item from the post office.
- You can order delivery to another address in the same locality, this will add 2 days to delivery.
Additional services
- Attachment description. You will receive a confirmation of the contents of the package and the date it was sent, certified by the postal worker.
- C.O.D. To receive the parcel, the addressee will have to pay the amount you specified. The amount of cash on delivery cannot exceed the amount of the declared value.
- Declared value. Your package is insured. If something happens to the package, you can receive full or partial compensation. The maximum amount of declared value for an EMS parcel is 50,000 rubles.
- SMS notification on the arrival of the item at the office and delivery to the addressee. Only for parcels within the Russian Federation.
All online shoppers know very well where to find what they need, how to buy, what is the best way to pay, but not everyone thinks about such a seemingly insignificant moment as receiving a package. However, this issue is not so unimportant. Where to run and what to do if something went wrong? Let's figure it out.
1.Upon receipt of the parcel in the mail
- Fill out the back side of the notice first ONLY your address and passport details. No phrases like “I refuse to open”, “Opened in my presence, the contents of the package match the description” or “I have no complaints about the communications authorities” DO NOT SPECIFY .Be careful! Very often, postal employees ask you to sign a receipt before they provide you with a package. NO NEED sign the notice immediately. The receipt is signed only after you make sure that your package is safe and sound.
- Carefully inspect the package, check the integrity of the package. Do this by taking the box in your own hands, not from the hands of the postal worker.
- The postal worker is required to weigh your package. Make sure the weight matches the one on the address label. Don't forget to convert: 1 lb = 0.45 kg.
- If there was something beating in the package, shake the box slightly - nothing should ring inside
- Pay special attention to adhesive tapes, the quality of their gluing. If there is a “left” tape, postal employees may try to assure you that the package was opened at customs. Remember that in this case it must be sealed with customs tape, and the Customs Inspection Certificate signed by the customs officer must also be attached.
- If you have no complaints about the packaging of the parcel, it is handed over to you without drawing up an act. Put on notice ONLY your signature. No other entries need to be made.
- If you decide to open the parcel at the post office, be sure to write down the last name, first name, patronymic and position of the employee who will open the parcel. Opening the parcel is allowed only in the presence of the head of the post office or his deputy.
2.Upon receipt of the parcel from the courier (EMS)
- Check the parcel in the same way as when you receive it at the post office
- Since opening the parcel when receiving it from the courier is not allowed by EMS rules, if you have any doubts about the integrity of the package and the safety of the contents, take the receipt from the courier and send it back with the parcel. Then just pick it up at the EMS storage warehouse in the presence of employees.
3. When opening a parcel at the post office or at the EMC office
- If, as a result of opening the parcel, a shortage, replacement or damage to the goods inside is found, then the postal worker must draw up an Act of form 51-c, copies of which are then sent to the appropriate authorities. Remember! Form 51-c Forms of Acts must be on every mail. The statement about their absence or inability to fill in is a probable lie. However, you can always find forms on this page. In addition, the receipt of the Act is already an official reason for the mandatory opening of the parcel.
- In the case of drawing up and signing the Act, the notice of receipt of the parcel remains with the addressee. The requirement to sign it and give it to the postal employee is illegal. After signing the receipt, you do not have the right to open a dispute about the non-receipt of the parcel or the marriage of the contents.
- Refusal to open the parcel and draw up an Act in the form 51-c is illegal
. How to influence the postal employee and show “who is in charge here”?
- You can always ask to call the shift supervisor and explain to him the reason for your dissatisfaction.
- If item 1 does not help, contact the quality hotline of the Russian Post at: 8-800-2005-888 or 8-800-2005-055 for EMC (the call is free). By indicating the index and address of the branch, inform that you have been denied quality service. Also, ask your boss to comment on the situation.
- If this does not work, feel free to leave a review in the complaint book indicating your full name, address and requesting a written response.
4. Receiving a parcel at the customs terminal
If customs officers have doubts about the authenticity of the data of the customs declaration, or the legality of the contents of your parcel, and you are invited to the customs terminal for individual customs clearance of the parcel - stock up on the necessary documents confirming that everything is in order with your parcel - printouts of the sites where purchases were made (indicating the cost of goods abroad), as well as printouts of the necessary laws and regulations confirming that your goods are not prohibited for shipment and circulation in the Russian Federation (or your country).
5. If the parcel was not delivered to you by the postal service within the deadlines, see the guide for next steps. If the parcel is lost, you have the right to apply for its search and the right to receive compensation if the loss is not found by mail.
6. If the item in the parcel was stolen or broken, you draw up an Act Form 51 (see above). After that, you should write a claim to the Russian Post or EMC. If you do not receive a response within a month, you have the right to apply to the court. In the event that your item was insured, you are entitled to claim a refund under the insurance.
Do you have additional information, personal experience or something interesting on the topic? Let's share.
Russian Post has a subsidiary - express mail "EMS Russian Post".
EMC Russian Post provides the service of express delivery of domestic and international mail. Delivery is carried out by local postal services - members of the UPU, which are members of the EMS cooperative. And since 2014, the Russian Post has been delivering international EMS items to Crimea as well.
The principle of interaction between national postal services is as follows: in the country of receipt, the parcel is delivered in the same way as it was sent. The same principle of interaction applies among the members of the EMS cooperative. For example, if a parcel from England was sent through the EMS division of Royal Mail ParcelForce, then in Russia it will be delivered by EMS Russian Post.
EMC Russian Post courier service is high speed, door-to-door delivery by courier, mobility and affordable prices. This is how the company positions itself, however, there are cases when you have to pick up parcels at the branch yourself.
In addition to courier delivery, the second significant feature of EMS shipments is the allowable weight, if for the Russian Post the maximum value is 20 kg, then for the EMS of the Russian Post it is 31 kg.
Track numbers and EMS tracking of Russian Post items
All EMS shipments are always registered shipments. Tracking on the official website of EMS Russian Post redirects to the Russian Post website:
And already on the website of the Russian Post, you need to drive a known track number into the search bar for shipments, a separate page will open with information about the passage of the parcel, dates, statuses, address and full name of the recipient.
EMS tracking of parcels of the Russian Post is also available on
After the courier delivers your parcel to your home or after the parcel arrives at your post office, it is important to receive it in accordance with these instructions.
What will help you protect your rights in case of damage to the contents of the package or lack of attachments.
Upon receipt of the parcel in the mail:
- Indicate on the reverse side of the notice only your address and passport details. No phrases “I refuse to open”, “Opened in my presence, the contents of the package match the description” or “I have no complaints” should not be indicated. Be careful! Very often, postal employees ask you to sign a receipt before you receive the package. Don't sign the notice right away. The receipt is signed only after you are convinced that the parcel arrived safe and sound.
- Carefully inspect the package, check the integrity of the package. Conduct the inspection yourself, and not from the hands of a postal worker.
- The postal worker is required to weigh your package. Make sure the weight is correct. Do not forget about the need for weight conversion (1 lb = 0.45 kg).
- If there was something fragile in the package, shake the box slightly. There should be nothing in the package.
- Pay special attention to tape and security tape. If there is someone else's tape, postal employees may try to convince you that the package was opened by customs. However, it should be remembered here that in this case the parcel must be sealed with special customs tape. The Certificate of customs inspection with the signature of the customs officer must also be attached.
- If you have no complaints about the packaging of the parcel, the parcel is handed over to you without drawing up an act. Only your signature should be put on the notice. No other entries need to be made.
- If you decide to open the parcel at the post office, be sure to write down the last name, first name, patronymic and position of the postal employee who will open the parcel. Opening the parcel is allowed only in the presence of the head of the post office or his deputy.
Upon receipt of the parcel from the EMS courier:
- Check the parcel in the same way as when you receive it at the post office.
- Since opening the parcel in the presence of the courier is prohibited by the EMS rules, in case of doubt about the integrity of the package and the safety of the attachments, take the receipt from the courier and refuse to receive the parcel at this stage.
- Receive the parcel at the EMS warehouse in the presence of the warehouse staff.
When opening a parcel at the post office or at the EMS office:
- If, as a result of opening the parcel, there is a shortage of attachments, their replacement or damage, the postal employee must draw up an act of form 51-c, copies of which are sent to the appropriate authorities. Important! Form 51-c acts must be in every post office. The statement about their absence or inability to fill in is a probable lie. Remember that the receipt of the act by the recipient is the official reason for the mandatory opening of the parcel.
- When drawing up and signing the act, the notice of receipt of the parcel remains with the addressee. The requirement to sign it and give it to the postal employee is illegal. After signing the receipt, you do not have the right to open a dispute about the non-receipt of the parcel or the marriage of the contents.
- The refusal of a postal worker to open the parcel and draw up an act in the form of 51-c is illegal. How to influence the postal worker? You can ask to call the shift supervisor and explain to him the situation and the reason for your dissatisfaction. If this does not help, call the Russian Post hotline: 8-800-2005-888 or 8-800-2005-055 for EMS (the call is free). For other countries, call the hotline of your national postal operator. Tell the hotline employee the index and address of the branch, as well as that you were denied quality service. Ask your boss to comment on the situation.
- If this does not work, leave a review in the complaint book indicating your full name, address and requesting a written response.
Upon receipt of the parcel at the pickup point or from the courier of the delivery service (not EMS):
- Upon receipt of the parcel, it must be carefully examined, from all sides.
- If you find a wrinkle in the outer packaging, re-glued wrapping tape, unclear tears, you have a suspicion that the package was opened and re-glued, you must request a commercial act from the courier
- After receiving the Commercial Act, you must notify the courier that you wish to open the package and inspect the contents. In this case, the courier must draw up an inspection report, which must indicate the position, full name of the courier. The name, cost, quantity of what is damaged or missing should also be indicated. The act must be certified by the signature of the courier.
- If there are no jams, no signs of opening, but you suspect that the weight is less than indicated, reweigh the parcel (if possible) and notify the courier that you want to open and check the contents, and if this fact is found, the courier must draw up an inspection report , in which he must indicate that the act was drawn up at the request of the client, that outwardly the box was not damaged, but when inspecting the contents of some goods, it was not available.
- After drawing up the above documents, it is necessary to inform us about this fact. Send Compiled:
- Commercial act (if there was a fact of external damage)
- act of inspection
- Photo of the parcel or the place of damage
Upon receipt of a parcel in a post office
- Upon receipt of the parcel, it must be carefully examined from all sides. Each postamat is equipped with video cameras, but it is highly desirable to have a phone (or other recording device) with you. So you can fix the opening of the parcel
- If you find a wrinkle in the outer package, re-glued wrapping tape, unclear tears, you have a suspicion that the parcel was opened and re-glued, you must immediately open the parcel on the spot with video recording of both the presence of damage to the outer packaging and the contents of the parcel
- If there are no jams, no signs of opening, but you have a suspicion that the weight is less than that indicated by us, we also recommend that you check the contents of the parcel by filming the unpacking on video (immediately in the parcel terminal)
- Even if there are no external defects in the packaging of the parcel, we recommend opening the parcel with video recording. This is extremely important to do immediately upon receipt, after the parcel is removed from the box.
- In case of a problem, please contact us in tickets by uploading all photo / video materials to transfer the claim to the carrier and initiate an investigation into the insured event
Receiving a parcel at the customs terminal:
If customs officers have doubts about the accuracy of the data indicated in the customs declaration, or about the legality of the import of the contents of your parcel and you are invited to the customs terminal for individual customs clearance of the parcel, stock up on the necessary documents.
Documents must confirm that everything is in order with your parcel: these are printouts of invoices (Order Confirmation letters) from the sites where purchases were made (indicating the cost of goods); printouts of the necessary laws and regulations to confirm that the imported goods are not prohibited from shipment and circulation in your country.
