How to terminate a corporate agreement with MTS. All methods of terminating a contract with MTS. Termination via the Internet

Today, concluding or terminating an MTS agreement is a painstaking matter that requires time and effort. If you need to understand how this activity is carried out, welcome to the site, where you can obtain information in a convenient form.

If you want to find out how to terminate an agreement with MTS, then perhaps the easiest way would be absolute inaction for 183 days, expressed in the absence of calls and messages from this number. Then termination occurs automatically. However, in the case of service according to tariffs with a subscription fee and a credit limit, more prompt termination is necessary to avoid additional costs. To this end, several actions are performed.

IMPORTANT: Remember that all proposed articles are relevant only at the time of creation of the material. If you were unable to solve the problem of connecting or disabling options, simply go to the central website of MTS LLC and view the updated data on the main page.

Conclusion and termination of contracts

First of all, you need to contact the MTS office, where you need to declare a refusal from the operator’s services. You give the employee your own number and wait while the specialist checks for any outstanding balances on the account. When the balance turns out to be negative, you should take a receipt and pay the required amount. If there is no debt, you need to take a form on which a statement stating that the contract is terminated will be written.

The number is entered at the top, personal data must be entered, including last name, passport details, contact phone number (which is valid). Then the personal account and the date of conclusion are indicated. Even if you don't remember this information, ask the staff. The form offers a number of possible reasons why you are terminating the contract; please tick the appropriate reason. For example, you can note that this happens in connection with:

• Imperfect quality indicators of communication,
• Poor quality service,
• Possible relocation
• Problems in the financial field,
• Choosing another connection
• Operation of other numbers.

If you want to transfer funds to other MTS accounts, you must tick the appropriate box indicating that the balance has been paid in advance and enter the required account. To receive funds at the cash desk, check the box next to the appropriate item.

If you want the balance to be credited to a bank account or to a bank card, you need to indicate your data, card number, and account number in the appropriate area of ​​the form.

Then the desire to refuse services is again confirmed, a final signature and the current date are placed. Do not forget to ask the employee for a copy of this application, which he must provide upon request.

If you are interested, on the contrary, in how to conclude an agreement with MTS, then nothing is simpler. It is best to contact the nearest branch and tell the employee that you want a conclusion. You will be given the opportunity to fill out the appropriate application and will be given several tariffs to choose from, from which you will need to choose the optimal one. For example, you can enter into an agreement with a credit limit and a subscription fee, but keep in mind right away that such an agreement will need to be terminated - again - at an MTS branch. If a regular agreement is concluded, then:

1. It will be enough not to do anything from this number for a certain period of time;
2. The account will be automatically deactivated.

IMPORTANT: As an MTS subscriber, you may be interested in how to find out the contract number if you cannot find it and have forgotten it. To do this, you can call “0890” - completely free. When you are interested in a number from a telephone bill, simply press the number “2” and then 0. If you are interested in a number from Internet bills and television, you need to press “1” and then “0” after dialing “0890”. Then follow the specialist's instructions.

Types of contracts with MTS

It is no secret that today you can use high-speed home Internet from MTS, for which you need to sign a contract for home Internet. The conclusion procedure takes place at the operator’s branch, where you should go and ask an employee about it. You will be provided with a form and will be introduced to all the advantages and tariffs of such an Internet, especially since such an Internet provides a sufficient variety of opportunities for its subscribers. Compared to tariffs offered by other companies for the Internet, the tariff schedule provided by MTS is characterized by low rates, and the Internet itself is characterized by high speed and accessibility. Today, there are several bonus offers and packages here, it is advisable for you to familiarize yourself with each of them and choose the most optimal option before making your final choice. When concluding an agreement, do not forget that we are talking, first of all, about your finances and ease of communication.

The contract for MTS cellular communications is also concluded at the branch. For this purpose, you are provided with a special form to fill out, where you enter the tariff you are interested in and your own data. Then you pay the proposed tariff and get what you wanted. Before you receive this number, you will be given this number and if you do not like it (as a result of some beliefs or for personal reasons), you can ask the employee to change it. In addition, there are a number of offers for special numbers (which are considered easy to remember) - but the cost of such offers, as a rule, is slightly higher than the cost of the regular option.

Finally, you have the opportunity to conclude a contract with MTS for mobile communications. All this is done at the nearest branch, or you can call “0890” (all calls are free) and, after selecting the number “0” and following the instructions of a specialist, ask him to name the procedure for concluding an agreement. The employee will tell you all the possible options for the proposed contracts - there are several of them today, and therefore you can choose exactly the option according to the conditions and tariffs that will suit you most. Or you can view the terms and conditions regarding the conclusion of such an agreement directly on the company’s website in the Internet Assistant section. One way or another, everything is done quite quickly if necessary and does not require any additional knowledge or effort. The main thing is to choose the most optimal option for yourself, so that you can subsequently be satisfied with both the quality of communication and the proposed tariff schedule.

Any contractual relationship can be terminated when certain situations occur.

The possibility of termination is expressly provided for by current legislation, as well as the text of a specific transaction.

The contract with MTS, be it Internet, cable television or other related services, can also be terminated, but this will require compliance with certain conditions and the implementation of a number of actions.

General aspects

Just a few years ago there was a landline telephone in almost every home. At the moment, when its use is no longer required due to the fact that almost every citizen has a mobile phone, there is no need to pay for it.

However, simply stopping using such a phone and, accordingly, stopping paying for it is not a very successful option, which promises the accrual of penalties and an increase in debt.

Lack of need for a home telephone requires termination of the contract concluded with the operator.

MTS provides various communication services; accordingly, each of these services can be disabled, which will require terminating the contract.

To successfully carry out the procedure, you need to perform a number of actions and start by contacting the MTS office and submitting an application for termination.

What it is

An agreement on the provision of communication services is a transaction according to which one person, in this case it is MTS, undertakes to provide the specified service (telephone, television, Internet, etc.) over its existing networks, and the second person (the agreement can be concluded with an individual, and it can also be corporate, that is, concluded with an organization) undertakes to pay for such a service on the agreed terms.

Termination of a contract is a procedure as a result of which the mutual rights and obligations of the parties are terminated. This may be accompanied by some kind of payments, return of previously transferred equipment, and so on.

Significance of the agreement

Providing communications is one of the most profitable areas at the moment.

Such an agreement can be of fundamental importance, since such services are needed by the vast majority of citizens.

Termination of the contract will also be of fundamental importance, since the actual termination of the use of communication services does not mean the termination of accrual of payments.

Any contract is terminated in the same manner as it was concluded, that is, for example, if a transaction with MTS is drawn up in writing, then a written agreement will also be required to terminate it.

In some cases, termination is possible in a different manner. Thus, such an agreement can be terminated by application, including online, if this is expressly provided for in a previously concluded agreement or the rules for the provision of company services (as well as other internal documents).

The legislative framework

Legal regulation of the communication services market, as well as other related services, is carried out in accordance with the following legal acts:

It is also worth paying attention to a number of by-laws that can regulate certain issues and fill existing legal gaps.

Also important will be the materials of judicial practice, with the help of which one can specify law enforcement practice and determine the prospects for a particular dispute.

How to properly terminate a contract with MTS (step-by-step instructions)

To correctly terminate a contract with MTS, you need to follow some recommendations, which consist of performing a number of sequential actions:

As a rule, MTS employees do not provide a copy of the termination application to their clients, so it is recommended to ask for it separately in order to have proof of its filing in case of unforeseen situations.

In this case, the application must bear the date of application and the signature of the employee who accepted it.

Drawing up an application

An application for termination of a contract for the provision of communication services is filled out in a form provided by MTS itself. These forms are always available in any office.

Theoretically, you can draw up an application yourself, the main thing is to indicate in it all the basic information, such as the details of the applicant and the contract.

Photo: application for termination of contract with MTS

The main way to fill out this application is to enter data into the form that will be provided at the operator’s office.

In this case, you must first determine where to terminate the contract for MTS home Internet, that is, find the nearest office.

Feature of the procedure

The peculiarity of the procedure is that the termination of the contract is carried out by application. That is, the parties do not need to enter into termination agreements.

The service consumer only needs to submit an application to terminate the contract, after which he will be able to receive funds for the paid but unused period, which will be transferred to the account or card.

Via home Internet

A contract for home Internet can be terminated in the same manner as a contract for cable television and other communication services. There are no special features in this case.

It is worth remembering that quite often the consumer enters into a general agreement for several services, for example, within one tariff he is provided with access to the Internet and cable television.

In this case, if he needs one of the services and not the other, he will have to renegotiate the deal and consider other tariffs.

Through your personal account

Unfortunately, at the moment it is not possible to terminate the contract through your personal account. It is possible to block the provision of services for a specified period of time, but at the end of such a period, the provision of services will resume.

Through the office

At the moment, you can only terminate the contract through one of the MTS offices. The application can be submitted in person or sent by mail.

At the moment, the operator has a fairly large number of offices and representative offices and the application can be accepted in any of them.

Nuances of termination

When terminating the contract, the following nuances should be taken into account:

1. The contract can only be terminated in the office; it is currently impossible to do this online.
2. The contract must correctly indicate all the details of both the parties and the document itself.
3. The balance of funds that have not been spent are transferred by bank transfer to the applicant’s account.

First of all, it is worth remembering that termination is carried out only on the basis of a corresponding application, as stated in the rules for the provision of services by MTS.

For mobile communications

The contract for the provision of mobile communications can also be terminated, but in this case there are some peculiarities:

1. The contract can be terminated at any MTS office, regardless of where the SIM card was purchased.
2. When terminating the contract, the operator must recalculate the debt for the connected services, and before that, disconnect them.
3. A company employee has no right to refuse to terminate the contract.

There is also the possibility of refusing services. If the SIM card is not used for six months, the contract will be considered terminated.

But if services were connected to the number, the operator has the right to demand payment for them for the period before termination of the transaction.

Television

Cable and satellite television can also be turned off at the request of the user of such services.

It is worth remembering that the termination of such transactions is often accompanied by the transfer of equipment that was provided for temporary use. Such a transfer must be carried out only by an acceptance certificate.

Home Internet

Home Internet is terminated in the general manner, upon the application of the person with whom this agreement was concluded.

Video: how difficult it is to terminate an agreement with MTS

There are no special features in this case; the party only needs to provide the appropriate application and identification document.

Termination of the contract for the provision of communication services concluded with MTS can be made absolutely at any time.

Any client has this opportunity, be it an individual or a legal entity. In this case, it is important to perform a series of sequential actions, which generally lead to filing an application for termination of the contract.

Changing your mobile operator helps you save money and get quality services. Termination of the contract with MTS may be required when moving, getting a job with corporate communications, or when purchasing a cheaper SIM card. Why can't you just throw away the card? So we do not terminate our relationship with the legal mobile operator, and we may face accrual of debts.

Reasons for terminating the contract with MTS

Termination of contracts is regulated by the Civil Code of the Russian Federation and the Federal Law “On Communications”. Both documents do not give legal significance to the reasons for termination of the contract. Usually the company itself asks for reasons in order to improve the quality of service. If the subscriber wants to terminate the contract, no one will forcefully hold him back.

In practice, relationships end due to:

• Weak coverage area and signal;
• Low quality communication services;
• Problems with service at the company's office;
• Slow Internet;
• Errors in calculating subscription fees and other payments;
• Relocation of a subscriber to another region.

Among the reasons for terminating a contract for home Internet and TV, moving is the leading one. However, some tenants simply leave their housing and do nothing. They may in the future become debtors under a court decision if the new tenant of the apartment decides to stop paying for the Internet.

Conditions for terminating the contract with MTS

A condition is a group of facts, the presence of which makes termination of the contract possible. Conditions vary for contracts for the provision of mobile communication services, television, and the Internet.

For cellular communications from MTS the following works:

• Topped up account;
• Promised payment and mobile loan services are disabled.

For television and landline Internet, everything is a little more complicated:

• A subscriber who has not rented equipment from the company can terminate the contract if the balance is positive;
• If you rented a router or other equipment, you will have to hand it over under an acceptance certificate, and in case of loss or damage, you will have to pay its cost and a penalty to the company.

MTS is famous for providing “promotional” smartphones with a certain tariff and mobile modems at a reduced price. It will be more difficult to terminate the purchase agreement for such a device. The subject of the contract here is not the communication service, but its provision together with the provision of equipment. Using equipment at a promotional price is only possible while you are using the connection. If the contract is terminated, a penalty will be charged.

Important: usually terminating a “promotional” contract ahead of schedule is not profitable, since the amount of the penalty is high. It is better to request the text of the contract from the company or find it at home, and see when termination is possible without accruing additional penalties.

What documents are needed to terminate the contract?

Usually they write that you need the text of the contract and a passport. In fact, no “documents” other than identification are required. The person who entered into the contract must confirm his identity at the company’s office, so he takes with him:

• Passport of a citizen of the Russian Federation, or passport of a sailor;
• A driver's license or any document with a photo and a temporary identity card, which is issued for the duration of the passport change.

He will write a statement at the company office. The contract is needed only for preparation, to see under what conditions it was concluded and what possible additional payments need to be made.

When terminating a contract for the use of home TV or the Internet, a passport, an application, and drawing up an equipment acceptance certificate may be required, but the latter is drawn up by MTS employees.

Complete algorithm for terminating the contract: step-by-step instructions

1. We request the contract from the company’s office, or find it at home. We carefully read the clause about termination; if no penalties, fines, penalties or other payments are provided, we continue.
2. In your personal account on the MTS website, we disable all unnecessary subscriptions, music, TV, services, subscriptions to third-party sites, credit, promised payment. We pay off the resulting debt so that the amount is positive in the account.
3. We go to the MTS office and write an application to terminate the contract. Please block your SIM card.
4. The company will terminate the contract within three working days. The account balance can be obtained at the office in person, with your passport.

Important: when terminating contracts with a monthly fee, you need to remember when it is charged. It is advisable to carry out actions 5-6 days before this date, so that a new subscription fee is not charged and you do not have to pay a double amount.

For television and the Internet, a stage of equipment delivery is added.

Submitting an application for termination of the contract: how to fill it out correctly

The law does not contain requirements for such statements. They are determined by internal instructions of MTS. Typically, termination of a contract is completed in the office, where the subscriber fills out a form indicating:

• Full name according to documents, place of registration, passport details;
• Place of use of the equipment, if it differs from the address on the passport;
• Expression of will, that is, an indication of the desire to terminate the contract;
• Reason for termination. MTS asks for its needs to improve the quality of service;
• Date, signature.

The application must not contain errors or typos that change its meaning or may cause misperception of the information contained in it.

How to prepare for going to the office

You need to take with you valid documents - a passport, or a document that will replace it. If a person terminates a contract in the interests of an incapacitated person - evidence of his rights, for example, documents on kinship, and a copy of the court decision declaring him incompetent.

If a contract is terminated on behalf of a person who is temporarily absent from the place where the contract was concluded and terminated (went on a long business trip), a notarized power of attorney will be required.

It is important to pay off all debts and disable additional services.

Equipment delivery

The equipment is handed over either at the company’s office, or, if it requires dismantling, at the place of residence to an MTS representative. An acceptance certificate is issued regarding the delivery of equipment. It must indicate that the equipment being handed over is in working order, and the company has no claims against the subscriber.

If equipment is lost or damaged, a penalty will be charged. The amount is determined by agreement; it may be the subject of a dispute in court if the subscriber is not satisfied. In this case, he conducts an examination at his expense to prove the legality of his actions. Therefore, trials on this basis are rarely held.

Features of termination of the contract for various operator services

A special feature of terminating a contract for mobile communication services is the need to disable in advance all additional options for the tariff for which a fee is charged. This way, by the time of termination, the company will automatically issue an invoice for them, it will be possible to repay it, and live in peace without debt.

If the Internet and television are disconnected, it is advisable to terminate the contract by the end of the period for which the subscription fee has already been charged, this will save money.

Pitfalls: what you need to know when terminating a contract with an operator

You need to understand that it will not be possible to terminate the contract if:

• There is a debt and they are not going to pay it off:
• A loan was taken out from MTS Bank for any needs, but problems arose with repayment;
• There is a debt for any services, for example, for some long-forgotten SIM cards

The company will insist that the subscriber repay the debt on all products that he has ever used, this must be kept in mind.

It is possible to go to court to prove that the communication service was not provided or was of poor quality, if this is really practical and the amount of debt is large. In a situation with such questions, it is necessary to compare possible costs and prospects.

Questions from subscribers

Is it possible to terminate a contract via the Internet?

Termination of the contract via the Internet in your personal account or by online application is not possible. To write an application, you must certify it with your signature. It is unlikely that the subscriber has an electronic digital signature for contracts, so if the problem is going to the office, it is better to write a power of attorney for any adult.

How to find the nearest operator's office?

The nearest office can be found on the MTS website, or in the 2GIS application, or on Google Maps. Make a mark with the address and enter MTS in the search, the application will show it. You can make sure that this office accepts applications from subscribers by calling. Dial the “long” hotline number, and the operator will answer where you can contact.

Termination of a contract is an important legal action that allows you to save money and not accumulate debts for services that you do not use.

MTS is introducing more and more additional services in various areas, and this is associated with an increase in service procedures. What you need to do to prevent you from receiving a warning card about the accumulated debt for home Internet and how to refuse it in detail later in the article.

The Federal Communications Company provides several ways to block access to Internet services. The first and simplest is to temporarily suspend the action using a block.

The principle of operation of the service is very simple: you simply declare your reluctance to use fixed-line services for a certain period and disable your access completely free of charge.

This can be done by personally contacting the service office, by calling the contact center 0890, or directly from the “Voluntary blocking” service in the “Blocking” section.

The validity period of this option is from seven days to three months. And it will only work if you have already been using the Internet and television for at least a month. After the maximum period has expired, the suspension is automatically lifted and line charges begin to accrue. If, on the contrary, you want to turn the options back on before the end of the specified period, then you can do this without much difficulty using the same methods that you refused the services earlier.

If you prefer the method of personal contact, then you can prepare in advance, print and fill out the form from the official MTS website. When visiting in person, do not forget that in You must go through an identification procedure, so you need to take your passport with you. If you are not the owner of the contract, then you will need a notarized power of attorney for you as an individual.

Final closure of the contract

If you have circumstances due to which you want to completely abandon MTS fixed-line services, or perhaps you are moving, then blocking will not be enough for you. Unfortunately, there is no way to refuse the Internet remotely in the company. To close a contract for any type of fixed-line service, you must submit your passport to the operator’s communications salon. At the same time, at the time of closing you should not have any debt on your personal account. If there is one, they will tell you the amount and offer to pay it off immediately.

Remember that a unilateral refusal to close a contract with a minus does not relieve you of payment. The personal account always remains with you and after six months the case is sent to court.

Also the condition for disconnecting services is the delivery of the rented equipment. This could be a gateway, router, TV set-top box, CAM module. They must be in the same composition in which the connection specialists brought them to you. In theory, they should be workers. But, since the employee receiving the equipment and application from you will not check their functionality himself, this nuance is always omitted. In addition, if you had it on lease, then all devices continued to be covered by warranty service from MTS.

We are writing a statement

Many people believe that they can only write an application to refuse services in their home region of connection. This is wrong. Today, in every city in Russia there are branded offices in which experienced specialists serve not only mobile subscribers, but also home Internet and TV users.

You not only write an application, but also return the rented equipment in absolutely any city in the country. At the same time, do not forget to take from the specialist a copy of the application for termination and your copy of the acceptance certificate for the technical devices. Within three days after your visit to the salon, you should receive an SMS notification that your application to close the contract has been reviewed. If you haven't received it, call again. to the hotline 8-800-250-0890 and make sure that the services are blocked and there is no minus left.

The situation is similar if you want to disable the TV service. The only difference with the Internet is that specialists must come to you to physically stop the broadcast and cut the coaxial cable, since analogue broadcasting cannot be closed remotely. True, this does not always happen and analog television can remain in your apartment for years.

What are the conditions for returning equipment?

1. As mentioned above, the entire set is returned to the operator intact with all remote controls and cords and all kinds of components.
2. The equipment must be operational and without visible mechanical damage.
3. The kit is accepted even after the expiration of the rental period, but if you bought it and decided to close the contract, then the condition is the period: no more than 14 days, and you will receive your money back through a claim, since this is complex technical equipment and you will have to fight for the right to own some amount again.
4. Be sure to take with you your passport and the document that was given to you when the rental was issued, as well as a sales receipt and a cash receipt (if you made a purchase).

What to do if the rented equipment is lost?

There are two ways to solve this issue: one theoretical and one actual. In theory, a service office employee does not have the right to accept a notice of termination if you have not returned the equipment. But it also has no right not to process information about your desire to terminate the contract. Therefore, as a rule, it comes down to practice: the application is accepted, the monthly debit is blocked and everything stops there.

MTS has many different procedures applicable to each option, but the order and structure of fixed services have not been fully developed, so subscribers can easily take advantage of this fact. The only drawback of this procedure is that you need to track all your actions with the contract for the Internet and television and check whether it is really blocked and there is no debt left on it in case of termination. This information can always be obtained through the contact center 0890, or 8-800-250-0890; the personal account stops working after the contract is closed.

Most subscribers do not pay attention to terminating the contract with a mobile operator. As a rule, if the number is no longer needed, the subscriber simply throws away the SIM card. This is actually not the right approach. The fact is that even after a long period of inactivity on the number, all connected services continue to operate, which can result in debt. As a result, after some time, when you have already forgotten about the existence of this number, the operator will begin to demand that you repay the debt. That is why every subscriber should know how to terminate an agreement with MTS. Regardless of the exact reason why you decided to refuse the operator’s services, the recommendations below will help you do it correctly. There are several ways to terminate an agreement with MTS and we will consider them all.
You can terminate the contract with MTS:

• By contacting the nearest MTS office;
• Through your MTS personal account;
• By calling the help center.

It is worth noting that the most reliable is a personal visit to an MTS communication salon. Please also note that this is a final termination of the contract with the operator. If you need it with the possibility of subsequent recovery, then read a separate review on this topic.

Termination of the contract with MTS through the office

The most reliable way to permanently block a number is to personally contact the MTS office and declare your intention to terminate the contract. Regardless of the reason that prompted you to terminate the contract, office staff are obliged to fulfill your request, of course, free of charge. To block a number, certain conditions must be met. If everything is in order, they have no right to refuse you.
To terminate the contract with MTS, the following conditions must be met:

• There should be no debt on the number;
• You must be the owner of the SIM card;
• A passport is required.

If you are the owner of the number and there are no debts on the number, the contract will be terminated within a few minutes. Many people are interested in how to terminate an agreement with MTS if there is money left on the balance sheet. In fact, this fact does not change anything. You also need to come to the MTS office, write an application to terminate the contract and receive the money remaining in the account. It is worth noting that Refunds upon termination of the contract are possible only by personally contacting the MTS office. Blocking a number by calling the operator or through your personal account does not provide for the possibility of returning the remaining money from the balance.

As for terminating the contract through the MTS help center, this option cannot be called the most convenient. The fact is that the operator does not always agree to permanently block the number remotely and asks you to contact the nearest MTS office. In addition, calling an operator is also inconvenient because it involves the need to wait a long time for a specialist to respond.

How to terminate an agreement with MTS via the Internet

The above method is effective, but it requires visiting the MTS office, which is not always convenient. In addition, blocking a number in the office is only possible if the SIM card is registered in your name, otherwise you will be refused to terminate the contract. However, there is a solution for such cases. If for some reason you do not want to go to the MTS office, you can terminate the contract with the operator without leaving your apartment via the Internet. All you need is access to your personal account. is described in a separate article, here we also provide instructions for blocking a number. Please note that through your personal account you can block a number for a certain time or forever. Let's consider the second option.

To terminate the contract with MTS, follow these steps:

1. Log in to your personal account;
2. At the bottom of the page, select “Blocking”;
3. Click the “Next” button (there should be no checkmark next to the “Set up voluntary blocking” option);
4. Follow the steps described in the instructions that will be sent to your number via SMS.

As you can see, terminating the contract through your personal account does not involve any difficulties. After completing the steps given in the instructions, your number will be permanently blocked and the contract with the operator will be terminated. Before terminating your contract with MTS, you should think carefully about whether you really no longer need this number. The fact is that after termination of the contract for the provision of communication services, the number will be free and in the near future it may have a new owner.