Emergency police assistance. Fire department phone number or how to call firefighters. Calling firefighters from the phone
Fire has tremendous destructive power. Despite the seemingly universal awareness of the actions that must be taken in the event of a fire, not all people know how to call firefighters by mobile. It should be understood that in the event of an emergency, a person can simply panic and forget the uniform number of the Ministry of Emergencies. The knowledge gained during training on fire safety in Kursk does not always allow one to quickly navigate the situation and make a call to call rescuers.
True, it is worth noting that the phone number of the emergency fire service is indicated everywhere, in addition, it has the most simplified form so that it cannot be forgotten in a state of deep stress. You can call 01 to call firefighters from both your cell phone and city phone. At the same time, it is necessary to figure out how to act when making a call to the rescue service in order for the rescuers to arrive as quickly as possible and to the correct address, which will help not only minimize material damage, but also preserve the health and lives of people.
What information must be provided to the operator when calling the fire department?
Having called with a request for help to the operator of the Ministry of Emergencies, you should provide as accurate information as possible about the current situation, as well as the location of the object where the fire broke out. In general, the following information should be reported to the dispatcher:
- the exact address of the fire;
- type of building or object;
- design features of the facility;
- provide information about more convenient travel to the fire site;
- Name of the caller, as well as a contact phone number.
Important: therefore, before calling the fire department, it is recommended to calm down a little so that during communication with the fire service dispatcher you do not get confused and do not forget the address of the object and other important details.
How to make a call to the fire department from a mobile phone number?
You can contact the firefighting civil service from your cell phone by two short telephone numbers: "112" and "01". All calls to 112 and 01 from any domestic mobile operator are free.
We should also dwell on the short number 112, which has a number of additional features and advantages:
- a call to 112 is available in the absence of funds on the mobile balance;
- you can call this number both when blocking by the SIM card operator, and in the absence of SIM cards in the mobile phone;
- this short number is a single universal telephone for all emergency government services.
Important: by calling 112, you can call not only the fire protection, but also an ambulance, a police outfit, as well as employees of the gas state service in the event of a gas leak.
What awaits the person who makes the false call?
According to current legislation, making a false call to a fire brigade is hooliganism. Under certain circumstances, for such actions, the "joker" can be sentenced to imprisonment for up to 5 years. True, such harsh measures can be taken by representatives of themis only in truly serious cases.
Also, the following sanctions apply to such telephone hooligans:
Although not everyone knows how to call the fire department from a mobile phone, in fact, there is nothing complicated about it, the main thing is to stay calm, not to panic and provide the operator with all the necessary information for the early arrival of the rescue team.
Before dialing an ambulance number in Moscow, make sure you can give the address and the exact location of the patient.
In the capital, a multichannel communication system has been implemented, and if the other end did not pick up the phone right away, it means that all dispatchers are busy and your call is queued. Keep calm, the first employee who is released will definitely answer you. No need to hang up and call back - your call will again be put at the end of the queue.
During a conversation with a dispatcher, you must:
- provide the phone number from which the call is made or to which you can call back later
- indicate the number of patients
- describe what happened - what made you call an ambulance
- name the address: street, house, building, apartment, entrance, floor, intercom
- inform who and where will meet the medical team
- tell who is calling - a relative, an outsider, or yourself
- tell the patient's age and sex, his last name
Trouble can happen suddenly. Sudden illness, disappearance of a person, traffic accident or accident, call the police if a counterfeit bill is found. You never know when you might need them.
1:902In an emergency situation, only short numbers 01, 02, 03 and 04 come to our mind. And when it is not possible to dial these numbers, since the standard combinations of two digits, suitable for landline telephones, do not work on a cell phone, some confusion appears.
1:1386To prevent this from happening, you must definitely know how to make an emergency call from a cell phone.
I looked at what they offer on the Internet. And I was confused ... The fact is that each mobile operator has its own numbers by which you can call the ambulance, fire department or police. So, this information is different on different sites!
2:977For example, to call the police, some are advised to dial 002 for Beeline, and others 020. To call an ambulance from an MTS phone, some call the number 030, and others 103.
2:1249 2:1258Whom to believe? These numbers are very important, so there shouldn't be any confusion in them. If necessary, you should not frantically go through all the variants of numbers, but clearly know which combination to dial on the phone. The most reliable information, in my opinion, is presented on the official websites of mobile operators. This is where you and I will go to establish the truth.
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P we offer you an extended list of phones for calling emergency services from MTS, MEGAFON, BEELINE, TELE2.
3:741 3:750Calling emergency services from MTS, MEGAFON, TELE 2 phones
010 - Call the fire department
020 - Call the Police
030 - Calling an ambulance
040 - Calling the gas service
Calling emergency services from Beeline cell phones
001 - Fire brigade
002 - Police call
003 - Call an ambulance
004 - Calling the gas service
There are situations when you are in an area where there is no network signal. Or your number is blocked. Or you have a SIM-card of a local telecom operator, and no combination of calls helps. How to be in this case?
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In this case, for an emergency call to special services, the number 112 will help.
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Calling from number 112 is possible
- When there is no money in your account;
- When your SIM card is blocked;
- If there is no phone SIM card;
The call is free and possible with a blocked SIM-card, and even if there is no SIM-card in the mobile phone from anywhere in Russia.
How to call in this case?
After dialing 112, the voice answering machine will prompt you to dial
1 (to call a single rescue service),
2 (to call the police),
3 (ambulance),
4 (gas service).
Follow the instructions and you will definitely get through!
How does the connection take place in this case?
A single emergency number 112 unites all services not only in Russia, but also in the EU countries.After dialing the number, the phone tries to send a signal to your operator and in case of an unsuccessful attempt, forwards it to one of the available networks. For example, if your MTS network does not catch on the highway, the phone will call via Beeline, Megafon and so on.
Keep in mind that even if you make a call to an emergency number without a SIM card, the operator will see a unique phone number (IMEI) and, if necessary, will most likely be able to identify you. It would be too infantile to hope that the call is absolutely anonymous.
So, what happens when you dial 112.
When you call this number, you are redirected to the nearest emergency call center, where you must explain what happened, where you are and how to get to you. This sometimes becomes difficult, because the center may be located far from the place from where you are calling. In this case, the employees of the center first figure out where exactly you are located, and then decide which service to send to you from which district. It all takes time ...
There is also an option that not a living person will speak to you, but a robot that will ask you to enter a number on the phone keypad to switch to one of the services.
It must be remembered that such a call will always be free for you.
Despite all the advantages of a single emergency number, you shouldn't forget about some problems.
Firstly, as I already said, the mobile operator may not provide the required amount of service, and the number will always be busy.
Secondly, it is easy to notice that the call to the required service goes through a third party (mobile operator), which has a bad effect on the speed of bringing alarming information.
Thirdly, an employee of a cellular operator who serves number 112 may not know the city well, and his duties usually include finding out the exact location of the incident.
Based on this, taking into account all the circumstances, it may be more correct to call directly to a certain emergency service (Ministry of Emergency Situations, the police or an ambulance).
Still, 112 is a universal toll-free number that works from anywhere, is easy to remember and does not require a positive balance. If in doubt what to dial (010, 101, 001, 01 *, etc.), then feel free to dial 112. This is the surest way to call an ambulance, police or emergency service from your mobile.
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Helpful advice
5:1139Record all available ambulance numbers in advance in your mobile phone book. In an emergency, you can get confused and forget them.
Sometimes in life there are emergency situations for which people are simply not ready. This applies to many situations that a person tries not to even think about until they happen. Emergencies are unpleasant, but you should be prepared for them at least minimally. Otherwise, you can panic or prostrate and miss the time, which may be the most important for saving someone's life. We've known emergency numbers since childhood, but a two-digit number on a mobile phone won't work. Therefore, you need to know how to properly call emergency services from a mobile phone, especially since it is completely free.
How to call an ambulance?
All mobile operators understand this, therefore, despite the desire to make a profit, calls to emergency services are always free, even from a mobile phone. The only difference from a call from a landline phone will be the addition of one digit to the phone number - "030" instead of "03" for calling an ambulance and similarly for other services. According to the law of the Russian Federation, such a call will not be charged regardless of the tariff. On the other hand, if the SIM card is already blocked, then the call may not go through.
In addition to the telephone "030" there is also a number "112" by which you can contact the ambulance duty officer. First, this number will take you to the autoinformer menu, and by pressing the number "3" you will immediately switch to the connection with the free ambulance attendant. When calling an ambulance, remember that the clearer and faster you outline the situation, the more likely you are to save someone's life. Therefore, right during the call, orient yourself exactly where you are in order to provide the address.
If you have a very IMPORTANT or URGENT question, ask !!!
How to call the police and firefighters on Megafon?
In addition to the ambulance, you can call other services, such as the police or firefighters. The call will also be free, and you need to add "0" to the number. If for some reason it is not possible to get through, then the number 112 will also receive the information necessary for these services. Only for the police it will be necessary to press the number 2 in the autoinformer menu, and for firefighters, respectively, 1.
Of course, it would be better not to get into such situations at all, but life is a completely unpredictable thing, therefore, knowing the above rules, you greatly increase your or someone else's chances of prompt assistance in emergency situations. And let this knowledge never be useful to you.
IMPORTANT: The information on the site is provided for informational purposes only and is relevant at the time of this writing. For more accurate information on certain issues, please contact the official operators.
How to call emergency assistance, the police, the Ministry of Emergencies and other services in emergency situations.
In the event of an emergency, be sure to notify the appropriate service. In Russia these are:
- police
- emergency gas service
- ambulance
- Ministry of Emergency Situations or fire protection
Find out which number to call in certain cases from our article.
How to call the Unified Duty Dispatch Rescue Service - EDDS from a cell phone?
Emergencies do happen, and, unfortunately, quite often. If you find yourself in the epicenter of events, call the rescuers at 112. This number is analogous to the American 911, which we often hear about in films.
Mobile phones support 112 or 911 calls for rescuers, even if:
- no funds on balance
- keypad locked (does not apply to touch phones)
- no sim card in the phone
Thus, in the event of an emergency, you can call rescuers.
It doesn't matter what region or city you are in. Number 112 is valid not only on the territory of the Russian Federation and Ukraine, but also in many other countries. For example, the eastern part of Europe and some countries to the west.
Having made a call to 112, you will be automatically redirected to the nearest UDDS or the Unified Dispatcher Rescue Service. There you can choose which service you need, or contact the dispatcher.
Important information! Your conversation with the dispatcher will be recorded, so try to pull yourself together and speak as calmly and clearly as possible so that the person on the other end of the line can understand you correctly. A lot depends on this.
112 is just a general number. Each mobile operator has long had its own emergency numbers, where you can call rescuers, ambulances or the police.
MTS emergency mobile phone numbers: list
Mobile phones do not support two-digit calls, so mobile operators recommend adding "*" at the end of a two-digit number. For instance:
- fire protection - 01 *
- police - 02 *
- ambulance - 03 *
- emergency gas service - 04 *
MTS has its own list of emergency numbers.
010 - Ministry of Emergency Situations, fire protection
020 - police
030 - ambulance
040 - emergency gas service
A call to any of the above numbers is free.
Tele2 emergency mobile phone numbers: list
For Tele2, the list of emergency numbers will look like this:
Beeline emergency mobile phone numbers: list
Emergency services are free of charge.
If your mobile device does not support dialing of numbers consisting of two digits, when calls to emergency services after the service number, you must dial *
The fast pace of life, ordinary days and weekends ... No one knows that he can wait for the next minute or even a second. Therefore, it is very important to be prepared for anything unpleasant and unexpected. So, every citizen must know the emergency numbers.
Yes, of course, their numbers are memorized in primary school. However, there teachers dictate the set of numbers available for calls from a landline phone. However, now, in the world of innovative technologies, where both old and young have cell phones, it would be correct to teach "mobile" emergency numbers.
How is the phone?
"Megafon" implemented this opportunity at number 030. In other words, if you suddenly feel bad for you or a loved one, a passer-by, etc., and the mobile operator is Megafon, then you should call the specified number. If the operator is different, then it is correct to call the following numbers:
- MTS - 030;
- Beeline - 003;
- "Tele2" - 030.
Emergency calls
There is also another way to call an ambulance from "Megafon" - this is the number of the single duty dispatching service. To call here, you need to dial the following combination of numbers from your mobile phone - 112. When you call this number, you will be helped to solve any problem related to an emergency. 112 will allow you to call an ambulance, and the police, and employees of the Ministry of Emergencies. Moreover, the number is available not only within Russia, but also abroad, namely in Europe.
An important feature of a call to a single emergency service is that by dialing 112 on his phone, a citizen will get to its nearest branch. In other words, if the call is made in Moscow, then it will be addressed to the Moscow service; in Ryazan - Ryazan, etc.
It should be noted that the combination of numbers does not change depending on the operator; it is the same for everyone and is available to call even with a negative balance. Moreover, you can get into the unified dispatch service even if there is no SIM card inserted into the phone, it is enough to have a mobile phone.
Communication on call
Most often, an ambulance call is made in a state of shock. Therefore, numerous questions from the other side of the tube seem meaningless and can cause aggression. But it is important to know that the ambulance worker asks this for a reason, it is important for him to correctly assess the situation and send to the patient exactly the specialist who can help in the current situation as much as possible.
So, most likely, when you call an ambulance, you will have to answer the following questions:
- What happened? The answer should be short: traffic accident, unconscious person, etc.
- Who needs help? Here you should indicate the gender, age of the victim.
- The address? It is necessary to indicate the location of the incident as accurately as possible.
- Who you are? You should introduce yourself: name / surname, who is related to the victim (relative, acquaintance, passer-by).
- The phone number of the one who decided to call an ambulance from "Megafon". It may be needed to clarify some data.
While waiting
After we managed to call an ambulance from Megafon, we should expect the appearance of specialists. This can take 20-30 minutes or more. If there is simply no way to wait so long, you can start moving towards the ambulance team. But this is not possible in all cases. For example, in the event of an accident, it is forbidden to remove victims from the car on their own, this can aggravate the situation.
Now we know how to call an ambulance from a mobile. Megafon provides this opportunity by dialing 030.
Almost everyone has a mobile phone today. It is often used not only as a communication tool, but also as a multimedia center, entertainment device or player. In view of this, many began to forget that he could be an assistant in an emergency. Of course, there will be little use from one smartphone. But with its help, in any situation, you can make a call to call the relevant special services, which are always ready to help at the first call. Among them is the ambulance, which will be discussed.
Previously, it was possible to make an ambulance call by a simple number "03", which everyone knew, young and old. But time passes, and technologies develop with it. Since modern gadgets do not allow making calls to numbers with less than three digits, we had to look for options. City telephones in the number received an additional unit, and now you can call the ambulance station by calling "103". Incidentally, this also applies to other services. Thus, a call to the Ministry of Emergency Situations can be made at "101", to the police - "102", and to the emergency gas service - "104". This information can be useful if your cell phone is out of power, and there is a payphone or any institution equipped with a landline phone nearby. Mobile operators could not come to a single standard, and that's what came of it. How to call an ambulance from your mobile in this case?
How to call an ambulance from a mobile phone
If in the case of a crime it is possible to survive the loss of a thing, although it will be unpleasant, then in case of health problems, it is definitely not worth delaying calling the emergency service. In order not to think about how to call the ambulance if necessary, add the following list of numbers to your contacts in advance:
- 030 - for Tele2;
- 030 - for MTS;
- 030 - for Megaphone;
- 003 - for Beeline.
When calling an ambulance, it should be remembered that even seconds can play a role in critical situations. By memorizing or writing down these numbers, you can help yourself or passers-by at the right time, and thus do a good deed. All calls to these numbers are not billed by the operator, so you can safely call an ambulance from your mobile without worrying about the balance of your account. Even with a negative balance, the call will still be made, and you can ask for timely help. When you call, try to describe as accurately as possible where you are and what symptoms the patient is experiencing. This will determine the urgency of the call and prepare the most qualified team to solve the problem.
Alternative service
And how to call an ambulance from a mobile phone if, for example, it is blocked? There is also a dispatching office in the country that combines the responsibilities of all special services. You can call her by a single number "112". Its advantage is that it is possible to make a call bypassing any obstacles. In all modern telephones, it is possible to quickly dial "112" even with a complete blocking, including the fingerprint method. In addition, the call will go through even if there is no SIM card at all in the smartphone or phone. The main thing is to be at the time of the call within the signal range of at least one of the operators.
When you call this service, you can tell the dispatcher about the problem, and he will either accept the call on his own, or redirect your call in the appropriate direction. The advantage of the service is that you do not have to remember several different numbers. But at the same time, such a call will take a little longer. Therefore, it is still worth adding them to the phone book in order to minimize the time before the departure of the brigade if necessary.
The number "112" can be especially useful if you need to make a call to the scene of a car accident. Often after it, you need the help of all common special services - the police, ambulance and rescuers. When you call this dispatch service, information about the incident will be immediately sent to all relevant posts, which can shorten the waiting period and help save someone's life.
SIM card, number, tariff
- on the website: select a new tariff, click the button "Switch to tariff" on the page;
- in the MegaFon application or in the Personal Account.
- How to unblock a number?
- If you run out of money on the account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
- If you have not used the number for more than 90 days, it may be blocked. To restore the number, apply to the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner. - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by applying to the MegaFon salon with your passport.
- If you have set the blocking, the number will be unblocked automatically on the day you selected the blocking end.
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- How do I get a new SIM card while keeping my phone number?
Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract is concluded. You can get a new SIM card for free and continue using your number. The tariff and all conditions of service remain the same, you do not need to conclude a new contract for the provision of communication services.
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- How do I keep my number?
The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for maintaining the number begins to be debited daily.
In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.
The amount of the subscription fee for maintaining the number, the terms of its cancellation and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs section or Tariff Archive.
If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the agreement is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
If you plan not to use mobile communication for a long time (more than 90 days), block your number.
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- Use the service Telephone codes of mobile operators. Enter the mobile number of interest in the search bar and click the "Check" button. The operator's name and region will be displayed below the search bar.
- Type the command * 629 # ... Then enter in any format the mobile number you want to check. Operator and region information will be displayed on the screen.
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- How to renew the contract or change the number?
You can choose a number when concluding an agreement for the provision of communication services or replace your current phone number.
Pick a beautiful, easy-to-remember number in the online store or in the MegaFon salon.
The cost of a room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More information about the cost of the room in the description of the service Number selection
The service operates in two modes:
- one-way: the caller will hear the message “The subscriber's device is turned off or is out of the network coverage area”;
- two-way mode: the caller will receive an SMS with your new number.
In any mode, you will receive an SMS with the number of the person who called your previous number.
The service does not work if the balance on the old number is negative or zero, as well as if the old SIM card is blocked.
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- What do I need to identify the caller's numbers?
To do this, you have the "Caller ID" service, it allows you to determine the numbers of those who are calling you. The service does not require connection and no subscription fee is charged for it.
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- Why is my number not clear?
The number may not be determined if the caller has the AntiAON service activated. Also, the numbers of customers of other operators or customers of MegaFon of other branches may not be identified.
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To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #
You can change the tariff
You can switch to any tariff except the archive one. The transition cost is indicated on the page of the selected tariff.
When the tariff is changed, the bundles of minutes, SMS and Internet connected within the current tariff will "burn out" and will not operate on the new tariff. The written off subscription fee is not recalculated.
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Services, options
- Go to the section Balances by service packages in your Personal Account.
- Open the section Balances by service packages in the MegaFon application.
- Customize the widget.
Use any convenient method:
A widget is an element of the MegaFon application. My Account. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, and the balance of the Personal account will be displayed on the screen of your smartphone.
For the widget to work, install the MegaFon application on your smartphone / tablet Personal Account. For Android OS, the application must be installed in the smartphone's memory, not in SD memory. Go to the settings of your smartphone and activate the widget.
The appearance of the widget and the amount of residues that will be simultaneously displayed on the smartphone screen differ depending on the OS.
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Mobile Internet
- What to do if the mobile Internet does not work or the speed has dropped?
- Check your balance and top up if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you have recently replenished your account, please wait a few minutes for the internet to work again.
- Check the balance of the Internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Balances by Service Packages. If the included Internet volume is over, connect one of the options to extend the Internet.
- Check if you have connected the "Mobile Internet" service by typing the command * 105 * 4 * 4 #
- Make sure that you have enabled the "Data transfer" mode. You can check this in the settings of your smartphone or tablet in the section "Data transfer", "Data connection" or "Mobile network" (the name may differ in different devices).
- Reboot your device (turn off and on).
- Disable Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
- Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon salon with an identity document to replace the SIM card. When replacing the SIM card, the phone number will not change, the service is provided free of charge.
To find out the address of the nearest salon, open the MegaFon application. - When using the Internet via a modem / router: Reinstall the MegaFon Internet application, try connecting the modem / router to a different USB port on your computer, update the software of your modem / router. You can download the latest software versions for free in the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G +, how to start using it and how is the transition from 2G / 3G to 4G + going?
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- How do I fund my account?
Choose any convenient method:
- Top up your account with a bank card or e-wallet in the Payment section.
- On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber with a bank card.
- Set up Auto Payment yourself in the Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
- If you cannot pay right now, use the Promised payment service.
- Another MegaFon subscriber can transfer money to you from his account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
- If you are a client of Sberbank and your bank card is tied to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
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- How to stay connected with a negative or zero balance?
- For how long can I get details?
You can order a one-time detailing for one or several days, periodic - for a calendar month, or receive a brief summary of all charges and payments on a monthly basis.
Your details are kept for 36 calendar months (even after termination of the contract).
If you have activated the "Periodic invoice detailing" service, the detailed report will be sent to your e-mail once a month (approximately on the 10th day of each month). You can get the report the next month after activating the service.
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- free of charge in your Personal Account or the MegaFon application;
- free by e-mail;
- by mail, the cost of the service is 100 rubles per month;
- in the nearest salon, in this case the cost will be 50 rubles for each day of ordered detailing.
- Why may not all information be indicated in the detail?
The subscription fee is charged in accordance with the Subscription Terms.
To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your number
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- How do I unsubscribe?
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- Can I listen to the recording of my telephone conversation?
MegaFon does not record calls from subscribers.
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- How to set up call forwarding?
You can set or cancel call forwarding in the phone menu or in your Personal Account. For conditions and cost of setting up call forwarding, see the service page.
If the set forwarding does not work, check if your number is barred and if the number is correct.
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- What is VoLTE technology and what do you need to use it?
The service is available to MegaFon subscribers at all tariffs, it is provided both in the Home region and in roaming.
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- You have automatically activated the service They called me S. You will receive a notification in the form of a missed call from the person who tried to call you, indicating the time and number of calls. The service is free.
- Subscribe to the Who Called + service. You will receive an SMS about a missed call or voice messages on your answering machine. When “Who Called +” is connected, the “S Called” service will be automatically disabled.
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You already have Zero Problems service activated, with which you can receive SMS, calls in the Home region and call toll-free numbers and 8-800 550-05-00 in Russia.
The service is connected free of charge, no subscription fee is charged.
The service is available only in the Home region within 30 days from the moment of blocking. It does not work in roaming.
To make a call if the balance is insufficient, use the Call service at the expense of a friend, and your interlocutor will pay for the conversation. Type " 000 "And the subscriber's number, starting with" 8 " or " 7 ", eg: 000792XXXXXXXX.
The service is valid only for calls to MegaFon numbers.
To credit the conditional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # ... The service is paid.
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The detailed report contains all information about calls, SMS, MMS and Internet connections with date, time, duration and cost for a certain period. You can also find out information about roaming charges.
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You can get it in several ways:
In your Personal Account, you can order detailing for the last 6 calendar months. Information for an earlier date can be ordered at the nearest salon.
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To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who Called + service. You will receive an SMS about the missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.
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- For how long can I get details?
Emergency help
- How do I call the emergency service?
Single emergency number:
1 - Fire Department;
2 - police;
3 - emergency;
4 - emergency service of the gas network.
Emergency phone numbers:
Emergency - ;
Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card to the number.
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- What if my phone is lost or stolen?
Block the number.
Free blocking period - 7 days. Then the subscription fee is charged. All communication services on the number before activating the blocking are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is to prevent the thief or the person who found your phone from using the money in your account.
Get a new SIM card with your old number.
Try to find your phone.
Contact the police and file a theft report. Your phone may be found.
If you've lost your iPhone or iPad, use Find iPhone.
If you have lost your Android phone, use the Find My Device function.
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- How to protect yourself from scammers?
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- How are emergency communication services provided?
- How do I call the emergency service?
Roaming
- How to use communication services when traveling around Russia and the world?
When traveling in our country, no additional steps are required to use communication services. The only condition is that you must have a positive balance.
When you leave for other countries, as well as the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
- 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
- Personal account or MegaFon application;
- go to the MegaFon salon with your passport.
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- call the Support Service at 8 800 550 0500 in Russia or at +7 926 111-05-00 from anywhere in the world;
- write to chat with support in your Personal Account or in the MegaFon application;
- go to the MegaFon salon with your passport.
- How to activate and deactivate services in roaming and spend less?
The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check the balance, activate or deactivate services and options, order details of expenses and ask the support question in the chat.
In roaming, you do not need to change the mobile Internet settings.
Note!
Some phones may restrict data roaming. Go to the settings and check if the mobile Internet is turned on in roaming.
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- Why is my mobile Internet not working in roaming?
- There is not enough money in the account. Check your balance and top up if necessary.
- The phone cannot find the network.
Try restarting your phone and selecting the network manually. Go to the settings, find the item "Network selection / Operator", select "Manual" or cancel "Automatic". Select a network from the list provided. When the phone connects to the network, Internet access will appear. - Data roaming is disabled in the phone settings.
Go to the settings and check if the mobile Internet is turned on in roaming.
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The cost of communication services while traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #
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There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure before the trip that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
How to find out if roaming is enabled on your number:
You can find out the cost of services on the page or in the description of your tariff.
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- How to use communication services when traveling around Russia and the world?
- What to do if the mobile Internet does not work or the speed has dropped?
