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Not included in the playstation network. Setting up a Wi-Fi connection. DNS problems

A connection to the PlayStation Network is required for games to function correctly on PS4 and the system as a whole. If PS4 cannot connect to PSN servers, then the application may: not start at all, not work online, not update.

A constant online connection to PSN servers is a prerequisite for many games. Errors that occur can be resolved quickly without losing access to community and online capabilities over time.

First you need to check if the PlayStation Network itself is working. This can be done from any device at status.playstation.com. If the service does not work, you should just wait and leave the settings alone.

Causes of PSN connection error

If the PlayStation Network stopped working unexpectedly and for no apparent reason, it is better not to go into the settings, but wait a few hours. Maintenance work, accidents, temporary server failures, software updates, errors with providers, DDoS attacks - there are enough reasons why the PSN network may not function for some time.

PS4 at this moment will give one of the errors:

Failed to connect to the server to check the license.
Failed to connect to PSN within the specified time (CE-33987-0).
Cannot connect to the server (NW-31201-7).
Failed to connect to server. There may be a problem with the network connection, or the PlayStation Network or the service provider's server is temporarily busy (WV-33898-1).

If the problem appeared initially or after resetting / changing the settings of the TV or set-top box, then it makes no sense to wait for an independent resolution of the problem. Either reconfigure your PS4 system's internet and PSN connections and try to determine the cause of the problem.

Setting up a Wi-Fi connection

Connecting PlayStation 4 to the Internet using a wire can eliminate a number of problems that arise when connecting via Wi-Fi. Nevertheless, most users find it extremely inconvenient to pull the cable to the set-top box, especially if such an arrangement was not planned when renovating an apartment. For this reason, you should first try to establish a connection over the air - modern Wi-Fi routers will cope with the set-top box without any problems. Older models may give errors and do not guarantee a stable connection to the network and PSN, and also have a slow speed.

Setting up a wireless network connection:

Go to the PS4 home screen.
Select "Settings" - "Network" in the upper menu.
Select "Establish an Internet connection".
Select wireless from LAN / Wi-Fi options.
Select the type of connection: simple or special.

In the usual case, you should choose the simple mode: the PS4 itself will find all the available networks within the range, and then it will offer to select the one you need from the list. A lock icon is drawn next to password-protected networks - the security code for WPA, WPA2 and WEP networks is usually written on the back of the router, or set by the user / administrator when laying the network.

The special mode also searches for networks and allows you to choose any to connect. The difference is that in the special mode the following parameters can be configured:

IP address.
DHCP hostname.
Proxy.

It is undesirable to touch these settings without proper knowledge. It is better to choose the simple mode so that the system will determine all the information on its own. If the PS4 is successfully connected to the Internet via Wi-Fi, the system will offer to test the connection. You need to click on the suggested button "Test Internet connection" to perform the test and complete the setup process.

Please understand that being connected to the Internet does not mean connecting to the PlayStation Network. You need to log into your PSN account using your username and password.

For this you need:

Register for a PSN account (you can create directly from PS4 when you first log in).
Go to Settings on the PlayStation 4 home screen.
Select\u003e [Go online].

If the connection fails, you should try an alternative option - connecting to the Internet via LAN.

Setting up a wired LAN connection

On a PS4 system, connecting to the internet via a wire is completely different from a wireless Wi-Fi network. Wired network access provides a high connection speed, as well as eliminates the errors and lack of connection associated with an outdated Wi-Fi router model.

PS4 connection via Ethernet cable:

Go to the PS4 home screen, go to "Settings".
Select "Settings" - "Network" - "Establish an Internet connection".
Select "Use LAN cable" from the options offered.
Select one of the connection modes - simple or special (by default, you should select the simple mode).
If everything is done correctly, the system will offer "Check Internet connection" and complete the network setup.

As in the case of a wireless connection via Wi-Fi, a special connection mode will allow you to specify an IP address, DHCP, DNS, MTU, and specify Proxy settings. For an ordinary user, these settings are unnecessary, and it is not advised to climb into them without the appropriate skills. It should be understood that the PlayStation's internet connection alone does not guarantee normal PSN access, as the PlayStation Network servers may not be available on their own.

PS4 could not connect to server: solution

If the initial configuration of Internet access via LAN / Wi-Fi was performed correctly, but the PS4 still failed to connect to the server, you should try to find a solution from the list below.

The most common problems and solutions:

PS4 Remote Play won't connect. Remote play only works with a reasonably high internet speed. If the system fails to connect, most likely there is simply not enough speed.
No Wi-Fi connection. Try to connect via cable. If it helps, the old router needs to be replaced with a new model. With ZyXEL Keenetic routers (ZyXEL Keenetic II), new Asus and models of similar characteristics and cost, such problems do not arise.
If replacing the router is not suitable, or if this model worked previously, you can try updating the router's firmware.
For newer models of routers, temporarily disabling the 5 GHz band may help. You should turn it off completely or try to connect via a standard 2.4 GHz channel.

Nothing helped? Do not despair, you can try to consistently reset the settings and try to connect again:

Reboot the PlayStation 4 system.
Reload the router. Check if network access works on other devices. If it works, but PS4 won't connect, try to connect via cable.
Reset all settings of the router, re-establish the connection according to the instructions (Settings - Network - Establish an Internet connection). You may need instructions from the manufacturer to set up your router.
Update router software, especially if the model is old and has not been updated before.
Check your internet connection. If it is still not there, check to see if the following ports are blocked by a firewall or other programs: TCP: 80, 443, 3478, 3479, 3480, 5223, 8080; UDP: 3478, 3479. These ports are used to connect to the PSN.

Remember to check the status of the service under [Settings]\u003e [Network]\u003e [Check the status of PlayStation ™ Network services]. If the whole network does not work, no amount of dancing with tambourines will help. You can also check your network health status at status.playstation.com from any device, phone or computer.

Or PS4 online, buy games from the PS Store, and more. Therefore, many are very upset when their console, for unknown reasons, does not connect to the Playstation Network. Let's try to figure out why this is happening.

How to solve the problem when it is impossible to connect to the PlayStation Network.

What does it look like? We click on the PS Store icon or even just log into the system, after which the message appears: “Failed to log into PlayStation Network”. In some cases, error codes are indicated. The user may also see: "You have been logged out of the PlayStation Network." This happens on both PS3 and PS4.

Typically, most login problems are due to incorrect network settings. This applies to both the router and the set-top box itself. First of all, check the internet connection from different devices. If you cannot connect only with Playstation, then the problem is in it, and not in the absence of the Internet.

Router TP Link

The system sometimes does not enter the Network due to an incorrectly configured connection to the router. Most often, this method works if you connect through a TP Link router. But it is quite possible that it will work for other devices as well.

First, check if you can access the PlayStation Network by connecting not via Wi-Fi, but via an Ethernet cable. If it works like that, it’s because the wireless connection is incorrect.

After that, we try to log into PSN again. Most likely everything will work.

DNS

Sometimes it helps to change the standard DNS to the public one, which is provided by Google. To do this, go to the settings again, find the same WAN tab and set the DNS parameters: 8.8.8.8 and 8.8.4.4.

As you use your PS3, players may experience various problems signing in to the PSN. One of these problems can be a connection failure on PS4 - " An error has occurred. You were logged out of psn (80710016)". This problem results in the console not having an internet connection. But experienced players recommend not to despair, because there are a couple of ways to fix this problem.

Solution to error 80710016

First of all, it is recommended to enter the site: https://status.playstation.com/ru-ua/. This is the official site of SONY. It indicates the health of the servers. If everything is green, then things are going well. If not, then you just need to wait, everything will work by itself.

The problem remains, then you should resort to the following:

Turn off router and PlayStation from the outlet
We include and check the performance

This option helps more precisely those who cannot enter the mode to team play.

Update Network Setting

Registering new DNS

If it is still not part of PSN, return to the menu dNS settings (complete all points from the first to the fifth). Two sub-items will open. We change both.

Opening SONY ports

Everything is unchanged. Then it follows open SONY ports... You can do these actions in the router.

In the menu we are looking for "Forwarding".
"Virtual servers" and click add. It's at the bottom.

Enter the data. Server port - 80. Internal port - 80.
In the IP address we specify it from the console. In PlayStation, open the settings. Here we find "System". Everything will be in "system information".
We continue to enter the data. Protocol - TCP... That's all. We save.

We do the above actions for all ports, but with modified data. You should get the following: for the first - 80, and so on 443, 3478, 3479, 3480, 5223, 8080. We have the last UDP 3478, 3479. In the router we find DMZ... We enter again the previously obtained IP. Reboot the modem and console. Here is an overview video tutorial on how to correctly enter Sony ports (watching from 7:10).

"Why can't I connect to PSN?", "Why am I being kicked out of the network?" and other similar questions are increasingly asked by PS4 and PS3 owners. Sometimes the problem lies in the Sony servers themselves and then you just have to wait. However, in most cases, you can fix network problems yourself. In this article, we will break down common PSN problem situations and suggest solutions.

Read about how to solve the problem with access to PSN due to Roskomnadzor's blocking.

PSN problems

The most common problem is the crash of the PlayStation Network itself. If an error code CE-33991-5 is displayed during connection, then the problem is most likely from Sony. You can check the PSN status on the official page: https://status.playstation.com/ru-RU/. The site is updated regularly, and also indicates the specific cause of the problem at the moment. It also indicates potential issues with certain online games, trophy syncing, and the availability of other online features. If the service really crashed, then you just have to wait until Sony itself fixes the problem.

This is what a typical PSN status should look like.

If the page shows no problems, then the PS4 is having internet problems. Go to "Settings"\u003e "Network"\u003e "Check Internet Connection" and follow the instructions. If the connection fails, unplug the network router and modem for a couple of minutes, and turn off the PS4. Then turn on your modem, router and finally your console. Test the connection again - the problem should be resolved.

Lag during multiplayer

After connecting to PSN while playing some online games, you may experience lag. This is usually due to poor Wi-Fi connection. In this case, move the router closer to the console. If there is a wall or floor between the attachment and the device, the obstacle will delay the speed and signal strength.

This is a good internet speed for online play

If the solution doesn't work, it's worth trying a wired connection to the console using an Ethernet cable. It takes longer and requires you to run a cable from the modem to the set-top box, but a cable connection fixes most PSN problems, including lag and disconnection during online battles.

In addition, you may need to change the tariff for a faster connection. Try the above methods before calling your ISP. At the same time, none of the network users should load the connection - stream video online or download a large file.

How to fix PSN problem with CE-35239-2

Just download the latest firmware update. An official update from Sony is required to access PSN's networking capabilities. Not necessarily the latest version - more or less fresh firmware will allow you to run network games.

To download the file, go to Settings\u003e System Software Update and follow the instructions exactly.

Error on PSN with code CE-34452-8

Another common mistake for PSN users. It means that the download data may have been corrupted, and in this case, the game will not work. There is a simple solution to the problem in three steps:

erase the damaged content from the console and restart the console. Go to the "Library" and download the data again.

go to internet settings. If you access another connection, try it. Changing to a static IP or changing the DNS server can help.

the network load was heavy and the problem came up again. Go to Settings\u003e Initialization\u003e Initialize PS4. Be careful - all data and settings are deleted from the console during initialization, so take care of their safety before choosing this option.

Can't log into PSN

If the PSN login failed icon or the CE-33992-6 code appears, it means that the Sony servers are under maintenance. In this case, you just have to wait. Check the network status on the official page and follow the news on Sony's twitter.

Unable to sync trophy data to PSN

It's a pity if the "platinum" earned by sweat and blood suddenly evaporates

If there is an error with the prizes or the network data of the prizes is corrupted, you need to manually sync the data with PlayStation Network. Open Prizes, and select “Sync with PlayStation Network” from the OPTIONS button menu. Then restart your PlayStation 4. Another option in a few steps:

throw the backup save to a USB flash drive or PSN server. Erase the current user and come up with a new one.

if the problem persists, initialize the PS4. Attention: all data will be deleted, and the settings will be reset - a backup is required.

Can't log in after updating (error code E-801809A8)

The point is that you did not agree to the new terms of use. Go to "Settings"\u003e "Account Management"\u003e "Login" and after that a screen with new rules should appear. Check the box and the network will be available to you again.

Common decision

If the problem is not listed, then restarting your network devices may help. Turn off your modem and router from the network, and turn off your PS4. Leave them on for five minutes. Then turn on, in order, your modem, router and PS4. Try to connect to the network again.

We hope you found the article helpful and you can enjoy online play again. You can buy more multiplayer games for PlayStation 4 in the store.

The Playstation Network (PSN), despite its popularity, quite often receives negative feedback from gamers around the world. Some of the claims are indeed justified - it is worth remembering the famous three-week server shutdown that occurred in 2011. It just so happens that PSN is almost always associated with poor speed, endless updates and

With the Playstation Network, players can enjoy online gaming, purchase digital copies of games from the PSStore, and more. Unsurprisingly, connectivity issues and other bugs are upsetting users, disrupting important game matches.

What does this problem look like? You click on the PSStore icon (or just log into the system), after which a notification pops up that the PSN Store is not working. You can often see a special code by which you can determine the source of a particular error.

Problem with Internet?

Incorrect Network settings are one of the most common reasons why PSN does not work. We are talking about both the router and the console itself. First, it's worth checking the connection settings on other devices. If you can't connect only the set-top box, and the rest of the equipment is working properly, then the Internet has nothing to do with it.

Router problem?

Sometimes PSN errors can occur due to incorrect router settings. Often the TPlink series router is guilty of this, however, other devices cannot be fully insured. First, check the Ethernet cable for working capacity, which can replace the Wi-Fi connection. If everything worked out, then the problem lies not with the router, but with the wireless connection.

Open the settings.
Select the "Network" category.
Find the WAN subsection.
Then go to the "Additional" tab.
Set the icon to 4000 next to the MTU parameter.

After you complete all the above steps, try to connect to the system again. If your PSN was not working before, then the problem should now be resolved.

DNS problem?

You can also try changing the DNS type from standard to general. Open the settings tab again and select WAN. Now specify the following parameters:

Opposite the main DNS - 8888.
Opposite the secondary DNS - 8844.

Remember that there must be dots (three dots) between the numbers.

Some more important reasons

It also happens that the reason why PSN does not work is a consequence of the temporary shutdown of its servers. This is usually associated with prevention or routine elimination of any problems. You can check whether the servers are currently undergoing technical work on the Internet, on the official Playstation Network website.
The problem may lie in your account, so it's worth trying to log into PSN using your desktop computer. Open the site through a browser and check if it works or not.
Find out the source of the error that keeps showing up when trying to log into PSN. Most of the codes are recorded on the official site "Playstation", so feel free to go for help there.

We tried to figure out the main reasons why PSN does not work. Now let's take a look at the most common error codes that users encounter. Since there are a lot of them, we have divided one large section into two parts.

Error codes. Part 1

CE328070 code

The error is related to the license. In case you have already performed the basic activation of the system on your set-top box, go to the settings and deactivate it. Then reactivate and restore the license.

CE329206 code

The error is related to the loading of previously canceled content. Try to restore the license. Then check the availability of any content in the selected game. If you purchase a "Season Pass", go to the settings and see how it is activated. Reboot the system if the objects were not found.

Codes CE337430 and CE339454

An error means the inability to connect to the server. Check the server status on the official website.

CE339836 and CE339847 code

Test internet connection failed. Reconnect. The error can also be related to technical work.

CE348612 code

Unsuccessful connection to servers. If you were able to connect before the error appeared, then make sure that the status of the servers is active. If the error persists, then it is worth performing an SSL check.

Code E800085D1

Another error related to the inability to connect to servers.

Error codes. Part 2

E82000138 code

You cannot transfer money using a PSN card. You need to make sure that the total amount in the account will not end up exceeding the allowed one hundred and fifty US dollars.

Code E82000163

The address on the credit card does not match the address on your account. Another error that can only be corrected using a browser (the browser can also be used on the console).

Code E82F001F7

An error indicating repair work. PSN servers are under maintenance. Check the status and wait.

Code NP319520

Unsuccessful network connection. It is necessary to test the Internet connection and check the previously installed settings. Do not exclude the possibility of prevention.

NP350008 Code

Technical work on servers.

Code NW311948

Unable to connect to the network. Check server status using online statistics from the official website. If the servers are active, check the test Internet connection. You may need to install the latest firmware on your router. Disconnect any device that you do not need, but which is still connected to the Network.

Code NW312006

A connection error made it impossible to update the software. Try updating the software via a desktop computer by connecting a set-top box to it via a USB cable. If at the moment you cannot work with the computer, then make a test Internet connection. After making sure your internet connection is stable, update the software again. In case the connection could not be completed, check the status of the servers on the official website. Do not forget to turn off any additional devices that you do not need at the moment.

We hope our information will help you connect to PSN. Do not forget also about technical support, which you can contact with this or that question.

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