Optimal telephony for business. Expert on corporate communication systems

Mobile phones are the most convenient and demanded communication system. This does not negate the need for home appliances, which are still used by many citizens. From time to time there is a need to call from home to mobile within the city, long distance or abroad.

It should be noted that the dialing rules for all mobile operators are the same. You dial the code that starts the numbers within the country (+7), the code that is inherent in your operator (XXX) and (XXXXXXX) the subscriber's number. Examples of operator codes: 966, 495, 909, 965 for the Beeline mobile system.

This dialing order is not suitable for a home device due to the absence of a plus sign on the disc or on the keyboard. Different rules apply here.

Recruitment rules

It should be noted that not all home devices can be used to communicate with the long distance. The service of dialing to numbers starting with 8 can be automatically disabled at the request of the owner of the device. This is often the case in rented apartments, so the landlord protects himself from the potential costs of home telephone services used by the tenants.

The familiar combination for calls within the country (+7) is replaced with (8). It is she who says that communication goes beyond the scale of urban communication.

Dialing order:

1. We dial (8) - this is the code for communication within the country for landline telephones and we are waiting for a long call.
2. (XXX) The following combination has to do with operator code.
3. (XXXXXXX) directly number.

Example: the order of dialing numbers for communication with a Beeline subscriber will look like this:

(8) (965) (222 6632)

How to call Moscow

Moscow is the most demanded metropolis, so the question most often arises of how to call from a home phone exactly to a number in Moscow. You don't need any special knowledge for this.

Here is a written down familiar mobile number of a partner living in Moscow.

The dialing order is as follows:

1. 8 - waiting for a long dial tone
2. XXX three digits indicating the mobile operator
3. XXXXXXX digits that are inherent in the subscriber's number

As you can see, the dialing order when calling Moscow is subject to generally accepted rules.

Call abroad

All calls from your home phone abroad are subject to uniform rules. For example, consider an international conversation with a German mobile operator. We preliminarily clarify the code of the city we need in Germany.

Digit order

• (8) - a code that indicates that negotiations are moving to communication between cities, we expect a long beep.
• (10) - a code indicating access to international communication.
• (49) is a code assigned to Germany.
• area code in Germany.
• german operator code.

As you can see, all international calls start with the combination (8) (10).

Easy to remember:

• (8) - going outside the city,
• (10) - going beyond the scale of the country

Tip: for a good connection, you need to dial the entire combination at approximately the same speed. It is best to have the necessary sequence in front of you when typing, written on a piece of paper.

All of these rules show that making any calls from landline home phones is not difficult at all.

People who use communication services of this or that company and are faced with problems have to think about the question of where to call? "MGTS telephone does not work" - a similar complaint can be heard from subscribers who actively use. If you cope with the situation on your own and find out what is the reason for the impossibility of making calls, you can not contact the support line. In this article we will tell you how this can be done, we will provide information about which offices you can contact.

general information

If the client's difficulties are not related to the fact that the line is not connected to the device, then if there are problems with dialing or the inability to make calls, as well as if interference is detected, you should contact the MGTS service bureau. A qualified employee will try to remotely determine the possible causes of inoperability and help eliminate them. In the event that this fails, the contact center specialist will accept the application and arrange for the master's visit. So where to call? - a fairly frequent complaint from customers. Below we will tell you how to get out of this situation.

MGTS: phone of technical support

You can report problems on the telephone line from any device: both from a cellular device and from another landline phone. Moreover, the MGTS help desk provides customer support around the clock - the call center employees answer questions and help to cope with difficulties without days off and holidays. Thus, you can contact the following contacts at any time convenient for the subscriber. Please note that it is recommended to conduct an initial diagnosis (if possible) and try to find out. Perhaps the reason lies in a damaged wire or disconnected from the device. Such information will help speed up the process of resolving the issue and start using the device again.

On the official website of the company, you can find phone numbers that can be dialed from both a landline and a mobile device.

Please note that both of these numbers allow you to contact a consultant and get answers to your questions, including why the home phone does not work under the MGTS contract. Before starting a conversation, you must introduce yourself and indicate the contract number or address at which it is "registered"

The procedure for contacting the support line

Where to call (MGTS phone does not work), we found out earlier. The specialist should briefly describe the essence of the problem. If the failure on the telephone line is associated with technical work carried out by the service provider, then, having learned the subscriber's address, the operator will inform about this and inform about the end time. However, communication problems may not always be caused by work at the station. All questions of the specialist should be answered as fully and accurately as possible - this will allow him to quickly grasp the essence of the problem. You also need to follow the recommendations of the contact center employee. If, after the actions that the MGTS customer support employee advised to perform, the home phone does not work, you must create a request to call the master. In order to be able to agree on the time of the visit, you should leave your contact phone number in the application.

During the visit, the foreman will clarify the reasons for the failure on the line, identify whether they have arisen through the fault of the client (within his apartment) or are related to external factors. Depending on this, the procedure for eliminating the breakdown will be determined, as well as at whose expense it will be performed: the client or the company - the service provider.

Contacting the operator's office

You can file a complaint about the quality of telephone communications, as well as ask questions of interest, by contacting MGTS offices. Here, the staff will also advise if any repairs are underway on the line, which may be the reason for the inoperability of the home phone, and will give some recommendations.

At MGTS offices, you can find out basic information on the account, consult on tariff plans, terminate or conclude an agreement for communication services and perform many other operations.

MGTS offices

In total, there are 24 offices in the Moscow region where individuals can be served. Corporate clients are also accepted in five branches. To find a geographically convenient office, it is recommended to visit the official website of MGTS. Here you can view not only the list of available options for contacting, but also clarify their location on the map. For each point of service, the work schedule, the mode of operation of offices on holidays are indicated. Here you can also see how busy the office is. In the selection form, you should set the desired area and indicate for which type of customers this branch is available (by default, a list for individuals is displayed).

Conclusion

In this article, we talked about where to call (the MGTS phone does not work), and also gave a brief description of how the procedure for consulting and further interaction with the company will be carried out if it was not possible to resolve the issue remotely. If you find problems that the call center consultant cannot solve, you must fill out an application for a visit to the master for diagnostics and repair work.

The choice of telephony is, perhaps, one of the most important issues when starting or developing a business. Each company whose activities are related to communication with customers is interested in ensuring that the quality of communication is always at the highest level, and its cost is minimal.

Of course, the price of business telephony will be influenced by many other factors, including the specifics of activities and the number of employees in the company, the brand of the telecom operator, the tariff, a set of additional options, etc.

We bring to your attention the best offer of business telephony or virtual PBX from Gravitel. In this article, you can visually compare your telephony with what this telecom operator offers.

Some features of the Gravitel virtual PBX

Since the Gravitel virtual PBX operates on the basis of IP telephony, all telephone calls are made via the Internet connection, which ensures reliable and uninterrupted communication without interference and echo. Incoming and outgoing calls are digitized, their quality remains always high, regardless of the distance between subscribers.

Call at the same time

With the connection of a virtual PBX, a multi-channel connection appears in the office, which allows all employees to call at the same time. Also, without restrictions, it will be possible to receive calls if they come from several clients at once.

Call without phone

Calls can be made both using ordinary office phones and a special program installed on a computer or smartphone. It all depends on the needs and capabilities of the company.

Work from home

You can use a virtual PBX anywhere where there is Internet. To do this, you just need to install a softphone, and then make or receive incoming calls.

Chat with colleagues for free

Employees can call each other for free, even if they are in different branches and representative offices, or even work from home.

Long distance calls are cheaper

The organization of telephone communication using a virtual PBX is also beneficial when making long-distance and international calls, since their cost is much lower than that of analog telephone operators.

Connection cost

Let's calculate how much it will cost to connect a turnkey virtual PBX for a small company, consisting of 5 employees.

Since connecting the service and introducing it into the business is absolutely free, the company will have to pay only a symbolic amount of 1 ruble for purchasing a number.

For calls, you can use a free softphone (calling software), which is installed on each employee's work computer.

Monthly payment

In addition to a one-time payment upon connection, the company will have to pay a monthly subscription fee for using the service. It will consist of paying for the rental of a multichannel number and a virtual PBX. In total, it will be 2030 rubles. per month.

Functional

For this cost, each virtual PBX user will receive many business functions, namely:

• call recording and storage (1 month)
• setting up telephony according to the company's schedule
• connecting melodies on hold
• distribution of calls in several ways
• installing a free softphone on a computer for making calls
• viewing statistics and call history
• setting notifications about missed calls
• sending SMS-business cards
• call restriction for employees
• sending SMS with an apology for a missed call
• 3000 minutes per month for free calls to landline numbers with codes (495/498/499/812)
• use of the function for impatient customers, etc.

So, in order to implement business telephony in its work, a company consisting of 5 people will only need to: make a one-time payment of 1 ruble, and then make a monthly payment of 2030 rubles. At the same time, the company will have more than 20 functions for creating a modern system of business communications.

Do not forget that the company provides 3000 free minutes monthly for calls to city numbers in Moscow and St. Petersburg. For many companies at the start, this will be enough for conversations with customers.

When developing a business, you can connect additional users and expand the functionality of the service.

A virtual PBX will simplify all the main processes related to sales and customer service by phone. Communication will become more convenient and effective.

To clearly see the benefits of the service for your business, you can connect a free test access (https://www.gravitel.ru/services/virtual_ats/) for 14 days. In this case, all basic functions will be active. Try it yourself.