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Why can't I go to play. What to do if the Play Market does not work? - Simple solutions. Clearing data in the Play Market

Our site continues to talk about errors that users may encounter when working with the Play Market online store. Some time ago we sorted out the RH-01 error, today we will analyze another error that sometimes makes itself felt.

The error itself sounds like this: "You must sign in to your Google account", the user can see it when he opens the Google Play Market application. And this is how the error looks on the screen of a smartphone or tablet:

The traditional question is what to do? We offer several solutions. More details about each of them.

Reboot your device

The first thing you should do is restart your smartphone or tablet. And don't laugh, because this simple action helps in many cases.

If after rebooting you see the same error when connecting to the Play Market, then try another possible solution.

Remove Google account from device

Everything is simple here - delete your Google account, which is tied to the device, then go through authorization again. Just do not forget your account login and password, otherwise the synchronized data may be lost.

Go to settings, find the "Accounts" section.

Select your Google account (there may be several of them on the device).

Open the menu and click "Delete account" to delete it.

After that, open the Play Market and enter the data again. How to do it, we.

Delete data and cache for Play Market

Deleting data and cache for the Play Market app can also help. To remove them, you need to do the following.

Go to settings, find the "Applications" section.

Find in the Play Market applications, click on it.

Click "Erase Data" and "Clear Cache" (one by one).

Please note that in this case, the account in the Play Market will be deauthorized, the data from it will have to be re-entered.

Uninstall Google Play updates

This step should be taken only if nothing helps at all. Why? Some users complain that after uninstalling updates, they cannot launch the Play Market at all, so all actions you perform at your own peril and risk. In addition, as practice shows, in most cases this solution does not help users in any way.

You already know how to get into the Play Market application settings. In the Play Market settings, click "Delete updates".

In this case, the updates will be removed.

Why does the Play Market not work on Android and the connection is missing? Sometimes when you try to enter the Google Play Market from an Android device (smartphone or tablet), problems appear that prevent you from logging into your account.

What to do if you cannot log into your account on the Play Store and a message appears stating that you need to log into your account?

This situation can occur even if you enter your username and password and are 100% sure that it works and is correct. The error can occur in many cases and its cause is difficult to find out in each specific case, but here are a few ways that can help solve this problem. If you can't log into your Google account, read on and watch the video!

The first thing to do is to clear the Google Play Store cache, for this you need to go to Settings - Applications - Manage applications - Google Play, and click Delete data, Clear cache.

After carrying out these simple steps, restart your device, tablet or smartphone and, preferably, remove the battery from it. Then try to enter the Google Play Market again. If that doesn't help, let's move on.

If you still can't sign in to your Google Play account, do the following:

Go to Settings - Applications - All and for Google Play Market, Google Services Framework and Google Play Services, stop the services, delete all data, including updates, and then clear the cache again. Next, you need to go to Settings - Accounts - Google and uncheck all the checkboxes in synchronization. Next, you need to restart your Android smartphone or tablet again and return the checkmarks from the previous paragraph back, then restart again. Now we are trying to enter the play market again.

These steps should help in most cases if you are unable to enter the Google Play Store from your Android smartphone or tablet. But if it still doesn't help you, then create an archive copy of the device and reset your phone, smartphone or tablet to factory settings, or even better, reinstall Android or update to the latest version.

Another popular problem on Android is blocking access to the device using a pattern. Often people, having entered and created a password for the Android OS in the form of a graphic key, symbol, figure, forget it. We wrote about how to unlock the Android pattern

Problem: Errors appear when launching Google Play Store No connectionor :

At the same time, there is a funny nuance: sites in browsers open normally and other applications also successfully connect to the Internet.

Situation 1. Play Store does not work via wifi or mobile Internet

Solution

1. Check if the system date and time is correct. If the date is wrong, set the correct one. Check the boxes:

2. Reboot the device:

3. Find out the version of the Play Market application itself. If the version is not the latest, download the latest one in the format .apk and install from the memory card.

4. Check if Freedom is installed. If such is present, start it, press STOP and reboot.

5. Check the hosts file. If it contains lines other than 127.0.0.1, remove them. This operation will require Root.

6. If all else fails, reset your Android device.

Situation 2. Play Store does not work only when connected via Wi-Fi

This is your case if, when you disconnect the tablet (smartphone) from the Wi-Fi, the error disappears and the Play Market application starts working normally via the mobile Internet.

Solution

1. Enter the router settings. Open WAN settings. Try to alternate between MTU 1460 and 1500.

Most often, setting the value to 1460 helps. But sometimes it happens the other way around, when setting the value to 1500 helps.

In common D-Link routers, this is done something like this:

SETUP
Internet Setup
Manual Internet Connection Setup

Set the value MTU 1460
Save Settings:

This is how the setting looks like in old D-Link routers:

Home
Specify the value in the field MTU
Apply

In TP-Link you need to go to the section Network \u003d\u003e WAN, change field MTU Size (in bytes) and press Save:

2. In the WAN settings, specify the addresses of Google servers as DNS:

Primary: 8.8.8.8; Secondary: 8.8.4.4.

Usually, specifying 8.8.8.8 as the Secondary DNS is sufficient.

After these steps, for the purity of the experiment, it is advisable to restart the router.

Frequent user error

Finally, I would like to mention one more situation. Smartphone / tablet may give error Check your connection and try again if you have launched the Play Store application (Google Play) and during the download process changed the type of Internet connection - for example, simply turned on Wi-Fi. At this moment, changes in network interfaces take place on the device: the priority of traffic is given to Wi-Fi, the default gateway is changed. And it turns out that the device tried to connect the Play Store to the Google server via the mobile Internet, and due to the inclusion of Wi-Fi, this interface was deactivated. In this case, you need to wait a few seconds for Wi-Fi to connect to the network and press Repeat:

And henceforth, first turn on Wifi, and then launch applications that connect to the network.

Problems with the Google Play app are common on all versions of Android. In this article we will look at what to do , if the Play Market writes that there is no connection, despite the presence of an active connection to the Internet.

The most common cases

First, let's pay attention to the ways to solve the problem that are most often encountered and are quickly implemented.

Rebooting your smartphone

Due to the fact that Android Google was not created from scratch, but took the source code of Linux as a basis, a reboot to solve this problem usually does not help. All advice to restart your smartphone or tablet is an empty phrase. They are only relevant for cases when some network service fails or you need to get a new IP address. In the latter case, you can interrupt your Internet connection and then re-establish it.

Slow internet or no internet

Google Play simply does not know about the "ultra-high" Internet speeds of domestic mobile operators, especially if you live in a small town or far from civilization. The application refuses to wait for a long time to establish a connection and interrupts data exchange after the time specified in the program has elapsed.

When trying to access the Internet via EDGE or 3G, find an opportunity to use the application through a high-speed Wi-Fi hotspot. So you will surely find out the reason why the Play Market does not see the Internet.

Be sure to check the availability of the Internet through other programs (instant messengers, browser). Maybe the problem is in your access point or cellular operator (you didn't replenish your account, used up all traffic).

In the settings of the router, the ports necessary for the program can be closed (443, 53, 80 and others, Google to help). If you cannot resolve the issue on your own, write in the comments, one of your colleagues will definitely answer and suggest on the topic.

Wrong date

Check if the date, time and time zone are correct in the settings of your mobile device. If they do not match the real ones, change, although the time synchronization function should work correctly.

Open the settings and go to the appropriate section.
Select the correct time zone, enter the current date and time in it, or activate the option to synchronize it with the network.

Do the same for a wireless router (there is an option to select a time zone and region in the settings) if you connect to the network through it.

Wi-Fi check

If there is no connection to the Play Store, if possible, be sure to launch Google Play using a network connection other than WI-Fi. There is a possibility that the access point settings have changed (the password has changed).

Open the list of saved Wi-Fi access points and perform a long tap on the problematic one.
In the drop-down list, select "Change network".
Check the settings, especially carefully look at the line with the proxy server. Most often, this field contains incorrect data.

Clearing the cache

The instructions for clearing the cache and the issue with the Freedom app are described in the following video:

Removing all settings and other files related to the functioning of the program often helps to solve problems.

Open the list of applications installed on the device.
Go to the "All" tab and select "Google Services Framework".
Tap "Erase data", and confirm the operation.
Then tap on the "Clear cache" button and also select "Yes".

In a similar way, clear the data and cache "Google Play Market" and "Google Services ...".
Restart your mobile device.

On newer versions of Android, there is no "Google Services Framework" service.

Reset network settings

A very useful option in this case, which is not available on all Android devices. To reset the entire network configuration, go to the settings section called "Backup and Reset" (it may be called differently, for example, "Restore and Reset") and roll back the network configuration to the factory default.

Fix "hosts"

See instructions for the section in video format here:

If you have root rights, some applications, such as Freedom, make changes to the system hosts file.

Open a file manager with super administrator privileges and change to the System / etc directory.
Make a copy of the hosts file.
Open it for editing.
Remove all lines, leaving only "127.0.0.1 localhost", if no other information was added to it.

Save your changes.
Sign out of your Google account.
Delete Google Play and Services Framework data.
Reboot your device.
Try to launch the Play Market.

Sometimes, instead of logging out of your account, you need to reset it.

Removing updates

Removing the Play Market update sometimes helps too. Go to the list of applications on your smartphone or tablet, select Market, in the window with information about the program, tap "Remove updates" and confirm the action.

Resetting your Google account on your device

If Google Play writes that there is no connection and Play Store does not work after all attempts, lastly try to log out of your Google account and log in under a different account.

Did not help? Time to resort to a radical solution - data reset. This will delete all settings, the contents of the address book, achievements in games, all passwords and other information.

Be sure to back up the data stored on the device and remove the flash memory and SIM card from the device before proceeding. The reset option is located in the settings, in different versions of Android it is called differently, most often - "Restore and reset".

Extraordinary solutions

Users report that changing the theme on their phone helped them fix the problem. The second way out is to change DNS.

Open the parameters of the current connection.
Tap on the item "DHCP".
Enter 8.8.8.8 for DNS1 and 8.8.4.4 for DNS2.

Reboot your gadget.

If you receive an error while trying to download purchased content, make sure that the device has enough free memory plus 200-300 megabytes of at least stock.

There are many reasons why Play Market does not see an Internet connection online. They should be looked for on an individual basis, although most often, based on user feedback, setting the correct time zone and date on the gadget and wireless router helps.

If you know any other way to solve the problem, write in the comments. We will definitely supplement the article and say "Thank you!"

Reading time: 4 minutes

In this article, we give the reasons why the Play Market does not work, as well as 12 ways to enter it - to solve the problem.

Play Market does not always work on devices, there are many explanations for this. Incorrect configuration of the gadget, problems with software and connection - all this could be the cause. There are also external ones when it refuses to work due to server problems. Let's figure it out in more detail.

Resetting Play Market settings

Let's try to reset the settings, because it can be a lot of unnecessary information. For this:

go to "Settings";
go to "Applications" / "Application manager";
select "Google Play Services";
We select the item "Memory";
click "Clear cache".

After that, it doesn't hurt to reboot the device.

Removing updates

If updates were installed that contain flaws, you need to return the service to its original state. To do this, in the Google Play Market settings (see the previous point), select "Delete updates". After that, we also reboot the device, go to the store, install the latest updates that will make the system more stable.

What if it's Google Play Services?

Similar to the situation with the Play Market application, you need to go to the "Services" settings. We go to "Applications", select "Google Play Services". There you also need to clear the cache. Reboot your smartphone / tablet.

Activating Boot Manager

The download manager may have been accidentally disabled. For example, if you tried to solve other problems with the machine. In this case, you need:

go to "Settings";
go to the "All" section;
select "Download Manager";
turn it on;
restart your smartphone.

Deleting a Google Account

This is one of the last measures, so make sure to sync all settings and data before deleting your account. Next, we perform the following actions:

go to "Settings";
go to the "Accounts" tab
choose Google;
click on the mailbox, select "Synchronize";
save all data;
click "Delete account".

Remove incompatible apps

Many programs can only negatively affect the operation of the system, in particular the Play Market. Therefore, check the downloaded applications, remove all unnecessary and try to restart the device.

Check the date and time

Google may refuse requests to download applications if the date and time are not configured correctly and synchronization is disabled. For this:

Go to "Settings";
Go to the Date and Time tab.

Reset Android Settings

This measure is one of the radical ones: all data on the smartphone is deleted. But if all else fails and your Google account cannot be restored, do the following: