Numbers from the Kyivstar card disappear. New Kyivstar service: SIM card replacement and number restoration. Self-replacement SIM

Kyivstar is the first in the Ukrainian market to introduce the service "Self-replacement SIM" for prepaid subscribers. Now, in case of loss or damage of the SIM-card, there is no need to come to the Kyivstar store - it is enough to buy a starter pack and "assign" the old number to the new SIM-card.

The innovative service "Self-replacement SIM" is simple and safe: two steps, a few hours of waiting - and the mobile number works again, but with a new SIM card. Wherever the subscriber is, now he can always restore his number without going to the Kyivstar store. Service cost - 5 hryvnia, which are withdrawn from the subscriber account after the resumption of the number.

“Residents of villages and small towns found it difficult to restore their mobile number, because for this they had to look for“ service points ”of their telecom operator in other cities. It's much easier to buy a new starter pack. Now each Kyivstar client will be able to stay with his usual number. We hope that thanks to this service, the use of new numbers will be reduced only due to the loss of a SIM card,- comments on Pavel Daniman, Head of the Value Proposition Department Kyivstar. - At the same time, we made sure thatsecure all clients from the actions of intruders. "

The service "Self-replacement SIM" will also come in handy when buying a new mobile device, if the SIM card is not suitable for the slot of the new format - Micro or Nano. However, if a subscriber applies to a Kyivstar store with a replacement card format, now he will be provided with this service for free.

There are two steps to retrieve your phone number and assign it to a new SIM card. First, buy a Kyivstar starter package, insert a new SIM-card into your phone and activate the number - dial the combination to check the account * 111 # (call), without replenishing the account. Secondly, dial the combination * 245 * 380ХХХХХХХХХ * Z ... Z #(call), where 380XXXXXXXXX - the phone number to be assigned to the new SIM card, and Z ... Z - data of the "old" SIM card: 19 digits ICC code (number on the back of the SIM card itself) or 8 digits PUK1 (indicated on the holder to which the SIM card was attached). If the SIM card or holder has not been saved, you can find out this data in the My Kyivstar system if you have a personal password.

After that, the client's number, funds on the main and bonus accounts and connected services will be restored. It is important that from the moment of sending the request to the execution of the application, the old SIM card is not registered in the Kyivstar network for 7 hours. If it was found and the need to assign a number to the new SIM card disappeared, you just need to insert the old SIM card into the phone and turn it on without waiting for the application to be completed.

Kyivstar has also taken care of the convenience of customers who need to be in touch during the renewal of the number. Immediately after sending a successful USSD request to replace the SIM, the temporary number will be credited with 100 minutes for calls within the Kyivstar network and 100 MB for using the Internet. This is enough to deal with urgent issues. It is not possible to top up the account of a temporary number.

Kyivstar paid special attention to the safety of the procedure, since most of the owners of bank cards use a mobile number for authorization in self-service systems of banks. To prevent fraudulent activities, the registration of the SIM card in the network is checked within 7 hours. If at this time the restored number is registered in the network, the request for a SIM card replacement will not be executed. Additionally, the condition for checking information on the date and amount of the last replenishment of the account to restore the PUK code is canceled.

You can learn more about the service on the Kyivstar website

SIM-card - a card that provides your access to the services of a telecom operator. The SIM card contains a microchip that stores unique information: your mobile number, personal codes for accessing mobile services and protecting your phone from unauthorized use by unauthorized persons.

Self-replacement SIM

Lost your SIM card? Now you do not need to go to the Kyivstar store to restore your number and save funds on your account and connected services.

A few simple steps

This way you will save: number, tariff plan, funds on the main and bonus accounts, subscriber experience, connected services * and promotions.

* If the "Spare SIM-card" service is activated by your number, it will be disabled if you change the SIM yourself.

In the meantime, the application is being executed

Safety first

note

• Until the request to replace your SIM card is completed, you cannot recharge the new SIM card.
• The cost of the service "Self-replacement SIM" is 5 UAH, so your old SIM-card should have more than 5 UAH on the account.
• If your old card was registered in the network within 7 hours from the moment of application submission, unfortunately, the application for SIM card restoration will not be executed.
• Within a day, you will have 4 attempts to enter the correct request for an independent replacement of the SIM card.
• If more than 7 days have passed since the activation of the starter pack, it is impossible to use the service "Self-replacement SIM".
• The service "Self-replacement SIM" is not available to subscribers of a separate group of tariff plans with the code 068.
• The service "Self-replacement SIM" is not provided for the replacement of SIM-cards of services.
• Blocking "Self-replacement SIM" is enabled by default for registered prepaid subscribers and users of the "Exclusive number" service.
• The “Self-change SIM” service is not available if your old SIM card is blocked. In this case, contact the call center or the Customer Care Center.

The warranty period for a SIM-card from the time of its warranty or non-warranty replacement is 2 years.

In case of loss, theft, damage of a SIM-card or its blocking as a result of entering an incorrect PUK-code, the Kyivstar company provides an opportunity to restore the SIM-card using the service "SIM-card replacement". The service "SIM card replacement" is provided in the Kyivstar Store. Also, subscribers located in Kiev, Dnipro, Lviv, Odessa, Kharkov, and Chernigov, Cherkassy, \u200b\u200bChernivtsi, Nikolaev, Kherson, Zaporozhye and Poltava, can use the service "Delivery of SIM-card by courier", which allows within two hours from the moment submitting a request to receive a new SIM card to the specified address.

Service cost:

• for contract subscribers of individuals the service is provided free of charge
• for business subscribers and corporate subscribers the cost is 25 UAH including all taxes and fees.

  Business subscribers to the Gold and Platinum level program participants, regardless of the date of SIM card activation, the SIM card replacement service is provided free of charge.

• for all contract subscribers, a replacement SIM card of a different format (MiniSIM, MicroSIM, NanoSIM, USIM) is provided free of charge.

  The service is provided exclusively with an active SIM card, which must be in working order, and which clearly shows all the digits of the ICC code

Conditions for replacing the SIM card:

To replace a SIM card in case of loss, theft, damage or blocking, the subscriber must contact and provide an identity document / document from the organization:

• for a contract subscriber to an individual - a passport
• to a legal entity - a package.

To replace a SIM card with USIM, you do not have to provide identity documents / documents from the organization, it is enough to contact the Kyivstar store for the procedure. This opportunity is provided subject to:

• the presence of the SIM-card itself, for which it is necessary to replace, and which must be working
• the subscriber's number must be in the "Active" status
• the service "SMS Forwarding" must not be activated

When placing an application for a SIM card replacement, the store employee will send a temporary password to the subscriber's number, which is required to confirm the SIM card replacement.

The ability to replace the SIM card without providing documents is free. You can replace:

• primary SIM
• SIM pair
• internet SIM pair

SIM card warranty service

SIM card warranty period is 2 years from the date of subscriber number activation. Warranty replacement applies to SIM card malfunctions that arose through the fault of the manufacturer.

Warranty replacement of a SIM card is carried out based on the results of a technical check of the functionality of a SIM card in the Kyivstar Store during the specified warranty period.

Warranty replacement of the SIM card is not carried out in the following cases:

• if any part of the SIM card has cracks, chips, scratches or other effects caused by mechanical damage or temperature exposure;
• if traces of precipitation, liquid, moisture, oil are detected;
• if the SIM card was blocked as a result of 10 attempts to enter the wrong PUK code.

The warranty replacement of the SIM card is free of charge. When replacing the SIM card, the subscriber number does not change.

Kyivstar is the first on the Ukrainian market to introduce the service "Self-replacement SIM" for prepaid subscribers. Now, in case of loss or damage of the SIM-card, there is no need to come to the Kyivstar store - it is enough to buy a starter pack and "assign" the old number to the new SIM-card. The waiting time is several hours, the cost of the service is 5 hryvnias, which are withdrawn from the subscriber's account after the resumption of the number.

“Residents of villages and small towns found it difficult to restore their mobile number, because for this they had to look for“ service points ”of their telecom operator in other cities. It's much easier to buy a new starter pack. Now each Kyivstar client will be able to stay with his usual number. We hope that thanks to this service the cases of using new numbers will be reduced only due to the loss of a SIM card, - comments Pavel Daniman, Head of the Kyivstar Value Proposition Department. “At the same time, we made sure to protect all clients from the actions of intruders.”

The service "Self-replacement SIM" is also useful when buying a new mobile device, if the SIM card is not suitable for the slot of the new format - Micro or Nano. However, if a subscriber applies to a Kyivstar store with a replacement card format, now he will be provided with this service for free.

There are two steps to retrieve your phone number and assign it to your new SIM card. First, buy a Kyivstar starter package, insert a new SIM-card into the phone and activate the number - dial the combination to check the account * 111 # (call), without replenishing the account. Secondly, dial the combination * 245 * 380ХХХХХХХХХ * Z ... Z # (call), where 380ХХХХХХХХХ is the phone number that will be assigned to the new SIM card, and Z ... Z is the data of the "old" SIM card: 19 digits of the ICC code (number on the back of the SIM card itself) or 8 digits PUK1 (indicated on the holder to which the SIM card was attached). If the SIM card or holder has not been saved, you can find out this data in the My Kyivstar system if you have a personal password or from an expert of the Kyivstar help desk by calling 466. When contacting the call center, the operator will check the ownership of the number by asking clarifying questions.

After that, the client's number, funds on the main and bonus accounts and connected services will be restored. It is important that from the moment of sending the request to the execution of the application, the old SIM card is not registered in the Kyivstar network for 7 hours. If it was found and the need to assign a number to the new SIM card disappeared, you just need to insert the old SIM card into the phone and turn it on without waiting for the application to be completed. Immediately after sending a successful USSD request to replace the SIM, the temporary number will be credited with 100 minutes for calls within the Kyivstar network and 100 MB for using the Internet. This is enough to deal with urgent issues. It is not possible to top up the account of a temporary number.

Kyivstar also paid attention to the safety of the procedure, since most of the owners of bank cards use a mobile number for authorization in self-service systems of banks. In order to prevent fraudulent activities, the registration of the SIM card in the network is checked within 7 hours. If at this time the restored number is registered in the network, the request for a SIM card replacement will not be executed. Additionally, the condition for checking information on the date and amount of the last replenishment of the account to recover the PUK code is canceled.

More information about the service "Self-replacement SIM" can be found on the website

Service " SIM card replacement " allows you to restore your mobile number in case of theft of your phone, loss of a SIM card, or its inoperability. The service is available to all Kyivstar subscribers. To use the service, you must contact the nearest Kyivstar dealership and order a card replacement service. The service is also provided free of charge if your card is subject to replacement under warranty - a factory defect. In other cases: the presence of scratches, chips, nicks, traces of moisture, exposure to heat - the cost of replacing a SIM card is 20 UAH. Such a replacement is made within a day. The cost of replacing the card is debited from the subscriber's account, if you do not have enough money in your account, then you should replenish the account, after which this amount will be deducted from the account. After restoring the SIM card, your number and the money that was in the account are saved, but the rest of the data that was saved in the SIM memory is not restored. All services that you have connected are automatically connected to the restored sim.

The shelf life of a new SIM card is 1 year. During this period, you can make a warranty exchange of the SIM card if no defects are found on it. To exchange a SIM card, you must have a passport with you.

You can restore a number that was blocked after its expiration date. Renewal is possible within 31 calendar days from the date of blocking.

Benefits

Thanks to the "Number Restoration" service, you can not worry that your number will be removed from service. At the same time, you keep your subscription experience, all services and promotions on your number.

How to restore a number

1. Call 0 800 300 466 or contact your nearest Kyivstar store.
2. Name:
   • the phone number you want to recover;
   • serial number of the SIM card (it is on the back of the card).
3. Refill your account in 30 minutes, but no later than 7 days after submitting an application for number restoration. You can replenish your account using a scratch card or the service “Replenishment of another account from your mobile”. Please re-register your phone in the network (switch off and on again) before adding funds.

You can restore a number no more than three times during the entire service period of this number.

Billing

The cost of the "Number restoration" service is UAH 15.94 including all taxes.

Do you have a Kyivstar number, but you haven't used it for a long time? You can restore your number even if it has been canceled or closed.

Benefits

Thanks to the "Number Restoration" service, you keep your service experience in the Kyivstar network - as if you never stopped using this number.

How to restore a number

• Just contact one of the Kyivstar stores. Do not forget to take your passport and TIN with you. Legal entities will need to provide our experts.
• When restoring the number, you can select available for connection or.

You can use the service on the following terms

• If at the time of restoration the number is not used by another subscriber.
• No more than three years have passed from the date of cancellation of the number (for numbers that migrated from prepaid to contract - no more than three months).
• If at the time of the renewal of the number there is a debt on the account, it must be repaid.
• The service is temporarily not provided to Kyivstar subscribers with the code 068.

Billing

• The number in which the combination of numbers corresponds to any type is free of charge, if no more than 90 days have passed since the cancellation.
• Any other numbers - free of charge if the room was canceled less than 30 days ago. If from the moment of cancellation from 31 to 90 days have passed, the renewal will cost 25 UAH.
• If more than 90 days have passed since the cancellation of any number, it can be restored by means of a paid service connection.

Rates are indicated including all taxes and fees.