Heard on speakerphone. Solving the problem of not working microphone on iPhone. Microphone does not work when making a call

Noticing a problem with your iPhone speakers? Do you hear crackling, hissing, or the sound disappeared altogether? Macsouls wizards will quickly solve your problem.

Why does the speaker only work on speakerphone?

The iPhone 4, 4s, 5, 5s, 5c, 6, 6s, 6 Plus has two speakers - an upper and a lower one. The first one is for regular phone calls, and the second one is for hands-free calls, music and ringtones playback. If you only hear the interlocutor after switching to speakerphone, then you have problems with the top speaker.

The top speaker can fail for a variety of reasons. Perhaps the most common problem is pollution. If the top speaker (speaker) opening is dirty or clogged with dust, you can try cleaning it yourself before contacting a service center. Use a small soft-bristled brush or a can of compressed air and try to shake the dirt out of the speaker opening. If this does not help, bring your smartphone to our service center for free diagnostics. It usually takes no more than 30 minutes.

In addition to dirt, the speaker may not work due to a malfunction of the part itself. Perhaps, due to mechanical damage, the speaker itself is out of order or disconnected from the iPhone motherboard. In this case, the speaker will need to be replaced. In our service center, this operation will take less than an hour.

What else can cause speaker problems?

Almost any serious mechanical damage can damage the speaker. If you dropped your iPhone, and then stopped hearing your interlocutors during a normal phone conversation, most likely, after the fall, the cable connecting the motherboard and the upper speaker has disconnected. It is necessary to disassemble the smartphone and eliminate the malfunction by replacing the speaker along with the cable.

Moisture is also detrimental to the iPhone speaker. Since there is a rather large opening for the speaker in the smartphone body, water droplets can easily get inside. This can happen, for example, when you get caught in the rain, put your smartphone screen down on a damp surface, or accidentally spill water on it. In this case, you will need to replace the iPhone speaker and, possibly, the connecting cable.

Macsouls offers customers a free device diagnostic that will help a technician pinpoint the exact cause of a speaker failure.

At our service center, your iPhone will receive professional assistance. Within an hour you can pick up a smartphone with a properly working speaker. We have been repairing iPhones and other Apple products for eight years now and can guarantee you a consistently high quality service.

Can't hear sound on your phone? The tips in our article will help you fix this problem.

With the release of new phone models, he began to replace all existing devices. For a long time you can use it to listen to music, play games, watch videos and even work. Unfortunately, it can malfunction when audio drops out on the device.

The main signs that the phone has a sound problem:

1. Complete absence of sound signals.
2. Echo, hiss while talking.
3. Frequent change in the interlocutor's voice, interruption of the voice volume.
4. Melodies and signals are heard quieter than before or are not played at all.

To find out what the problem is, you need to perform a device check. Now you do not have to go to a repairman, you can do it yourself.

First, check the volume control. It is usually found on the right or left side of the phone case. After pressing the button, make sure the slider is at its maximum position. The volume in games or when listening to music can be adjusted with this button.

If it doesn't help, go to the next step. Let's try to look for an error in the device settings.

To do this, you need to go to the menu on your smartphone. In the "Settings" window, select the "Sound" section. Next, select "Volume" and move the slider. These steps will help you adjust the phone volume.

No sound can be caused by clogged speaker or broken speaker. If the speaker is clogged, it is enough to wipe it with a cotton swab or tissue, and then blow it out.

To check if the speaker is working properly, just switch the phone to speakerphone. If the interlocutor is well heard, then the cause of the breakdown is in the dynamics.

Sometimes new installed programs cause audio problems. See which of the programs you installed last and try to uninstall them.

As a last resort, you can return the phone to. Even if this method does not restore your sound, then the reason lies in the breakdown of the device.

If you lose sound, don't despair. You can try to fix your phone at home. Try the above methods to find the cause. In this case, you don't even need to disassemble the device.

But, if you were still unable to correct the situation and return the sound, the best solution would be to hand over the phone for repair.

Dear Readers! If you have any questions or comments on the topic of the article, please leave them below.

Important! If you are not heard when you call, this is a problem with the microphone. If you don't hear - this. The iPhone from the 4th generation uses 2 microphones. One of them (bottom microphone) is located at the bottom end next to the charge / sync connector. The second (top microphone) is located on top next to the headphone jack (iPhone 4 / 4S) or between the camera and flash (iPhone 5 / 5S / 6). It is very simple to identify which one does not work. It is enough to check the sound recording in the voice recorder application and in the camera application. (when recording video, the upper microphone is used and the lower one in the recorder)

During a conversation, I can not be heard or is hard to hear.

If, while talking on the iPhone, you hear the interlocutor, but he does not hear you - most likely this is due to the incorrect operation of the microphone, which is located below. It can be clogged with dust, or simply fail. Therefore, you can try to clean the grid, which is located next to the charging connector. If this does not help, most likely you need to change the spare part. It also often happens that during a conversation, you yourself cover the microphone with your hand with which you hold the iPhone during a conversation. In this case, the interlocutor may not hear you well. To confirm that the microphone is not working, just open the voice recorder application and try to record the sound.

The iPhone microphone only works on speakerphone.

This is due to the fact that the lower microphone does not work and the upper one works. Try to follow the recommendations described in the previous paragraph.

No audio is recorded when recording video on iPhone.

If sound is not recorded during video recording, this means that the upper microphone is not working. In this case, you need to check if the lower microphone and speakers are working. As practice shows, in 90% of cases, the microphone needs to be changed, but before that it is necessary to check whether it is covered with a cover or clogged with dust / dirt. To confirm that the upper microphone does not work, it is enough to turn on the speakerphone when making a call. If the interlocutor does not hear you when you are talking on the speakerphone, this confirms that the upper microphone does not work, since it is he who is used for speakerphone.

This instruction is also intended for iPhone 6

How much does it cost to replace a microphone on an iPhone?

You can find out the prices for iPhone repairs in the section You can also order a free diagnostics and our specialists will check all the iPhone functions in 10 minutes and answer your questions.

Noticing a problem with your iPhone speakers? Do you hear crackling, hissing, or the sound disappeared altogether? Macsouls wizards will quickly solve your problem.

Why does the speaker only work on speakerphone?

The iPhone 4, 4s, 5, 5s, 5c, 6, 6s, 6 Plus has two speakers - an upper and a lower one. The first one is for regular phone calls, and the second one is for hands-free calls, music and ringtones playback. If you only hear the interlocutor after switching to speakerphone, then you have problems with the top speaker.

The top speaker can fail for a variety of reasons. Perhaps the most common problem is pollution. If the top speaker (speaker) opening is dirty or clogged with dust, you can try cleaning it yourself before contacting a service center. Use a small soft-bristled brush or a can of compressed air and try to shake the dirt out of the speaker opening. If that doesn't help, bring your smartphone to our service center for free diagnostics. It usually takes no more than 30 minutes.

In addition to dirt, the speaker may not work due to a malfunction of the part itself. Perhaps, due to mechanical damage, the speaker itself is out of order or disconnected from the iPhone motherboard. In this case, the speaker will need to be replaced. In our service center, this operation will take less than an hour.

What else can cause speaker problems?

Almost any serious mechanical damage can damage the speaker. If you dropped your iPhone, and then stopped hearing your interlocutors during a normal phone conversation, most likely, after the fall, the cable connecting the upper speaker was disconnected. It is necessary to disassemble the smartphone and eliminate the malfunction by replacing the speaker along with the cable.

Moisture is also detrimental to the iPhone speaker. Since there is a rather large opening for the speaker in the smartphone body, water droplets can easily get inside. This can happen, for example, when you get caught in the rain, put your smartphone screen down on a damp surface, or accidentally spill water on it. In this case, you will need to replace the iPhone speaker and, possibly, the connecting cable.

Macsouls offers customers a free device diagnostic that will help a technician pinpoint the exact cause of a speaker failure.

At our service center, your iPhone will receive professional assistance. Within an hour you can pick up a smartphone with a properly working speaker. We have been repairing iPhones and other Apple products for eight years now and can guarantee you a consistently high quality service.

The more complex the electronic device, the more functionality and capabilities the user has. Modern iPhone phones, representatives of similar devices. But not infrequently, due to dirt, moisture, falls, gadgets break down, begin to fail, and other unpleasant situations arise. For example, when your interlocutor cannot hear you, then the microphone on the iphone 5 is not working.

In this article, we will analyze why the microphone on an Apple phone does not work, and we will also touch on the topic of non-functioning speakers. We will give clear answers to questions with instructions and a detailed video on how to troubleshoot yourself.

Why isn't the microphone working?

Why isn't the microphone working on my iPhone? The answer is not so simple, let's figure it out. With the growing popularity of iPhones, the number of complaints about the quality of the sound recording properties of an expensive gadget is growing. The manufacturer is not always to blame, usually the microphone does not work on the iphone 7 plus due to dirt and dust that accumulates on the mesh, as a result of careless use by the user.

On iPhone phones starting from model 4 and 4S, several devices are installed. This was done for the comfort of the user, the devices have acquired active noise cancellation systems. Now it has become possible to talk without any problems in a crowded or noisy place. A system of two recording devices intercepted the noise, processed it, amplifying the user's voice, and transmitted the sound to the device's speaker. Thus, greatly reducing the percentage of third-party noise. But you have to pay for comfort, with the increase in the number of mini recording devices in the iPhone, the number of users' complaints that the microphone does not work in the iPhone 5 began to increase.

• Dust and dirt on the mesh covering the front speaker and microphone
• Loop break
• Software problems
• Recent fall of the device into water, oxidation of contacts and microcircuits

In 80% of cases, if the microphone on the phone does not work well, you need to contact the service center to replace the latter. Usually the loop breaks, or the contact on the board comes off, and you have to change the entire assembly. There is nothing terrible, spare parts are not very expensive, in time, replacing the front microphone with an iPhone 6 takes no more than 30 minutes.

In the remaining 20% \u200b\u200bof cases, you can try to reanimate the speaker and microphone on the iPhone on your own, but first you need to determine which of the microphones stopped working.

We check the performance

First, you need to understand whether the interlocutor does not hear you, or you do not hear him. If you cannot hear you, the microphone does not work on the iphone 5s, if you cannot hear you, then the speaker does not work on 6. Now let's find out which of the three or two speakers (depending on the phone model) does not function. This is done by built-in software.

• To test the main microphone (located next to the charging connector) on an iPhone 5, 5S, 6, 6 plus, 7, 7 plus, open the standard Dictaphone application. We start recording, say something on the phone, no need to read the volume of War and Peace, three seconds will be enough. Now we turn on playback, if the voice is heard, then the recording device is working in the desired mode.
• To test the upper microphone (next to the iSight camera), you need to open the "Camera" and switch to the "Video" mode, turn on the recording, again, 3-4 seconds will be enough. Plays video, if there is no sound or it is very muffled, then the upper microphone does not work.
• You can check whether Siri understands you, if not, then the upper microphone is definitely not functioning.

Solution

If you find an issue where the microphone is not working properly on your iPhone 6, it is recommended that you take a series of steps before going to a service center.

1. Using a cotton swab, gently clean the holes of the recording devices.
2. We remove non-factory covers, films, stickers, and other accessories from the iphone 7 case.
3. Removing the headphones from the jack
4. We take out the charger, if connected
5. You can try to restart the iPhone, it happens that the problem goes away.
6. Trying to install the iOs update
7. When talking, pay attention to whether you are covering the main microphone and the iSight located near the back of the camera with your hand.

After carrying out these procedures, the microphone on the iphone models 6, 6 plus, 5, 5s, 7, 7 plus should come to life, if this did not happen, you still have to carry the iPhone to the service center, most likely the case is in the loop or in the microcircuit.

FAQ

Here are some examples of frequently asked questions.

During a conversation, the interlocutor does not hear me

The microphone of the iphone located at the bottom of the phone near the charging connector does not work. Read what to do above.

I can only be heard on speakerphone

Again, the microphone on the iPhone 5, located at the bottom, does not work. It is he who is used with speakerphone.

Audio is not recorded when recording video on iPhone

This means that the microphone located at the top of the phone does not work on the iphone 6. Again, we try the actions described above, it often helps.

Siri doesn't understand my commands

The top microphone on the iphone 7 is not working well, you need to check it. Read the methods above.

I can be seen but not heard on a FaceTime call

There is a problem with the internet connection or upper recorder.

How much does it cost to replace a problematic part on an iPhone?

Usually, the replacement of this part is not very expensive, up to 1,500 rubles. But if it comes to a microcircuit responsible for coding speech and recording sounds, then you will have to buy this microcircuit + installation work. It will already come out in 3000-6000 rubles. Taking into account the cost of the phone, this amount is quite justified.

• Keep your iPhone 5s away from moisture
• Avoid hard drops of the phone, for this reason, the cable inside the device breaks.
• Periodically clean the connectors from dust and dirt
• It is advisable to purchase a cover and a protective film for the screen

Take care of your expensive equipment!

Follow the instructions below if you have a problem with your device microphone. For example, your speech might sound unintelligible during phone or FaceTime calls, or Siri might not pick up voice commands.

When making calls, using FaceTime or Siri, or playing recorded audio on an iOS device, the following issues may occur.

• Other users cannot hear you during a phone or FaceTime call.
• People who are talking to you have difficulty hearing you during a phone or FaceTime call.
• Siri cannot detect a voice response when prompted.
• No sound or distorted sound when playing recorded audio.

Testing the microphone on the device

All microphones must be tested to determine if the problem is with the device microphone and not the software or cellular connection you are using. Microphone placement may vary depending on the device model. For the location of the microphone, see the product page.

iPhone

The iPhone has multiple microphones.

To test the primary microphone on the bottom of your iPhone, open the Recordings app and click the recording icon. Say something into the microphone and click the play icon to play back the recording. Your voice should sound clear.

If your voice is low on a speaker phone call, make sure the iPhone receiver is not locked or covered.

If your videos are quiet or Siri can't hear you, make sure the microphone next to the iSight camera (on the top corner of the iPhone, on the back) and the receiver are not blocked or covered.

iPad

To test your microphone on iPad, record a video using the Camera app, and then play back the recording. You can also make a video or video call using FaceTime to test the sound quality.

iPod touch

To test your microphone on iPod touch, open the Recordings app. Click the recording icon, speak into the microphone, and then click the play icon to play the recording. Your voice should sound clear.

reference

If the issues persist after testing the microphone on your device, try the following.

1. Disconnect all accessories connected to the headset jack.
2. Be careful not to cover the main microphone and the iSight microphone with your fingers when holding the device or recording video.
3. Remove any protective film or case covering the main microphone, iSight microphone, or iPhone receiver.
4. Clean any dirt from the microphones or iPhone receiver. For the location of the microphones, see the user manual for the device.

The more complex the electronic device, the more functionality and capabilities the user has. Modern iPhone phones, representatives of similar devices. But not infrequently, due to dirt, moisture, falls, gadgets break down, begin to fail, and other unpleasant situations arise. For example, when your interlocutor cannot hear you, then the microphone does not work on the iphone 5.

In this article, we will analyze why the microphone on an Apple phone does not work, and we will also touch on the topic of non-functioning speakers. We will give clear answers to questions with instructions and a detailed video on how to troubleshoot yourself.

Why isn't the microphone working?

Why isn't the microphone working on my iPhone? The answer is not so simple, let's figure it out. With the growing popularity of iPhones, the number of complaints about the quality of the sound recording properties of an expensive gadget is growing. The manufacturer is not always to blame, usually the microphone does not work on the iphone 7 plus due to dirt and dust that accumulates on the mesh, as a result of careless use by the user.

On iPhone phones starting from model 4 and 4S, several devices are installed. This was done for the comfort of the user, the devices have acquired active noise cancellation systems. Now it has become possible to talk without any problems in a crowded or noisy place. A system of two recording devices intercepted the noise, processed it, amplifying the user's voice, and transmitted the sound to the device's speaker. Thus, greatly reducing the percentage of third-party noise. But you have to pay for comfort, with the increase in the number of mini recording devices in the iPhone, the number of users' complaints that the microphone does not work in the iPhone 5 began to increase.

• Dust and dirt on the mesh covering the front speaker and microphone
• Loop break
• Software problems
• Recent fall of the device into water, oxidation of contacts and microcircuits

In 80% of cases, if the microphone on the phone does not work well, you need to contact the service center to replace the latter. Usually the loop breaks, or the contact on the board comes off, and you have to change the entire assembly. There is nothing terrible, spare parts are not very expensive, in time, replacing the front microphone with an iPhone 6 takes no more than 30 minutes.

In the remaining 20% \u200b\u200bof cases, you can try to reanimate the speaker and microphone on the iPhone on your own, but first you need to determine which of the microphones stopped working.

We check the performance

First, you need to understand whether the interlocutor does not hear you, or you do not hear him. If you cannot hear you, the microphone does not work on the iphone 5s, if you cannot hear you, then the speaker does not work on 6. Now let's find out which of the three or two speakers (depending on the phone model) does not function. This is done by built-in software.

• To test the main microphone (located next to the charging connector) on an iPhone 5, 5S, 6, 6 plus, 7, 7 plus, open the standard Dictaphone application. We start recording, say something on the phone, no need to read the volume of War and Peace, three seconds will be enough. Now we turn on playback, if the voice is heard, then the recording device is working in the desired mode.
• To test the upper microphone (next to the iSight camera), you need to open the "Camera" and switch to the "Video" mode, turn on the recording, again, 3-4 seconds will be enough. Plays video, if there is no sound or it is very muffled, then the upper microphone does not work.
• You can check whether Siri understands you, if not, then the upper microphone is definitely not functioning.

Solution

If you find an issue where the microphone is not working properly on your iPhone 6, it is recommended that you take a series of steps before going to a service center.

1. Using a cotton swab, gently clean the holes of the recording devices.
2. We remove non-factory covers, films, stickers, and other accessories from the iphone 7 case.
3. Removing the headphones from the jack
4. We take out the charger, if connected
5. You can try to restart the iPhone, it happens that the problem goes away.
6. Trying to install the iOs update
7. When talking, pay attention to whether you are covering the main microphone and the iSight located near the back of the camera with your hand.

After carrying out these procedures, the microphone on the iphone models 6, 6 plus, 5, 5s, 7, 7 plus should come to life, if this did not happen, you still have to carry the iPhone to the service center, most likely the case is in the loop or in the microcircuit.

FAQ

Here are some examples of frequently asked questions.

During a conversation, the interlocutor does not hear me

The microphone of the iphone, located at the bottom of the phone, near the charging connector, does not work. Read what to do above.

I can only be heard on speakerphone

Again, the microphone on the iPhone 5, located at the bottom, does not work. It is he who is used with speakerphone.

Audio is not recorded when recording video on iPhone

This means that the microphone located at the top of the phone does not work on the iphone 6. Again, we try the actions described above, it often helps.

Siri doesn't understand my commands

The top microphone on the iphone 7 is not working well, you need to check it. Read the methods above.

I can be seen but not heard on a FaceTime call

There is a problem with the internet connection or upper recorder.

How much does it cost to replace a problematic part on an iPhone?

Usually, the replacement of this part is not very expensive, up to 1,500 rubles. But if it comes to a microcircuit responsible for coding speech and recording sounds, then you will have to buy this microcircuit + installation work. It will already come out in 3000-6000 rubles. Taking into account the cost of the phone, this amount is quite justified.

• Keep your iPhone 5s away from moisture
• Avoid hard drops of the phone, for this reason, the cable inside the device breaks.
• Periodically clean the connectors from dust and dirt
• It is advisable to purchase a cover and a protective film for the screen

Take care of your expensive equipment!

If, when talking on the Xiaomi phone, the interlocutor stopped hearing you, then there may be two reasons. First, your interlocutor has a broken speaker. The second reason is that the microphone on your phone is damaged.

Take your time to carry your smartphone for repair. The technical characteristics and functions of Xiaomi allow you to independently identify the cause, and in some cases even fix the problem yourself.

Checking the microphone for physical damage

Before looking for the cause of a malfunction in the device system, you must visually check the microphone itself. It may be due to a blockage or moisture ingress. It is possible that the device does not work due to the so-called "lag", that is, the phone simply turned off and needs to be rebooted.

Every Android phone has hidden engineering features. These functions are hidden from the user in case of an inadvertent configuration failure. The hidden menu serves developers rather than ordinary Android owners, as they are necessary for final testing of the device. They will allow you to test the operation of all Xiaomi systems and identify problems.

To open the hidden engineering menu on all Xiaomi smartphones, you need to open the "Settings" section, go to the "About device" menu and click on the "Kernel version" section five times.

The menu that opens will display five sections:

1. Automatic Test - allows you to test all phone parameters automatically.
2. Single Item Test - analyzes each system separately.
3. Test Report - will show the test result.
4. SW add HW version - will display the Xiaomi version.
5. Device View - will give information about Xiaomi equipment.

To test only the microphone, you need to go to the "Single item test" section. This menu can be opened directly by entering a combination in the telephone set *#*#6484#*#* or *#*#4636#*#* ... The menu contains more than 25 tests of various systems and components of the phone:

• Key - buttons;
• Blacklight - display brightness;
• TouchPanel - sensor;
• TFlash - memory card;
• Bluetooth;
• SIM Card;
• Vibration - vibration;
• loopback test - microphone test;
• LCD - display colors;
• Gyro - gyroscope operation;
• G-sensor - speed sensor;
• Proximity Sensor - attenuation of the screen during a conversation;
• Optical Sensor - optical sensor;
• Magnetic Sensor - magnetic sensor;
• RTC - built-in clock;
• Speaker - a conversational speaker;
• Receiver - standard speaker;
• Headset - headset connector;
• LED - notification indicator;
• FM - radio;
• Camera - camera and flash;
• Battery - battery;
• Wi-Fi;
• Torch is a flashlight.

To test the operation of the microphone, select the loopback test or on other versions of Xiaomi the section "Microphone". The system will require you to connect the headset to the phone and speak into the microphone. The system sensor will show the strength of the work and reproduce the sound into the headphones. If the test shows that the recording is not going on and the sensor does not show strength, then the breakdown is not related to the Xiaomi settings.

How to enable and configure the microphone in MIUI

Sometimes, even an incorrectly fitted case can cause the microphone to work properly. Incorrect Xiaomi settings or incorrect operation of applications may be the cause of the malfunction. You can fix problems manually.

Noise suppression

If during a conversation the interlocutor does not hear you or an echo, rustling, crackling is heard in the speaker, then the noise canceling function may be disabled in the settings of your phone. To activate it in the settings in the "Sound and Vibration" section, opposite the word "Noise reduction", move the slider to the "On" mode.

If the function is activated, but the interlocutor hears interference during the conversation, you should try to disable it.

OK Google

Ok Google Voice Assistant can contribute to microphone malfunctioning on your Xiaomi. To disable the service in the "Settings" select the "Google" section, then in the "Search" section, disable the "Voice Recognition" function. After the performed operation, restart the device.

Microphone does not work when making a call

Problems are sometimes related to glitches in the Xiaomi device itself. Overloaded system can malfunction. If you recently used a headset, and then noticed that the microphone does not work, then pay attention to the upper display panel - for the presence of the headset icon. The device may mistakenly recognize the headset even if it is not present. In this case, you need to reconnect and disconnect the headset, or restart the smartphone.

The microphone only works on speakerphone

Xiaomi devices have two microphones located on the top and bottom of the phone. If the main one fails, you can test the operation of the second microphone by turning on the speakerphone.

The microphone located on the bottom of the phone provides the function of talking during a call, while the upper one provides noise cancellation and the function of talking on the speaker. If you can only talk through the speakerphone, then the malfunction lies in the main microphone.

Many malfunctions in Xiaomi devices, including problems with the microphone, are due to system errors. To eliminate them, you need to test systems and components or restart the phone. It happens that the system requirements of the phone become outdated and require updating, because of this, system failures occur. Try to upgrade, after that all phone systems will restart.