A smartphone or tablet on the Android platform does not dial numbers, does not ring, no calls are made, nothing happens after dialing the number. What to do and how to fix it. There are no incoming calls or the handset does not pick up when there is an incoming call on the smartphone or under
On the Android platform, it does not dial numbers, does not ring, does not call, after dialing the number, nothing happens. What to do and how to fix it.
Many users face a problem when phone or android tablet starts to play up. It seems that nothing happened that could cause a malfunction, but it does not work as it should.
For example, the device has problems with dialing, outgoing calls, etc.... This could be due to:
1st: Software glitch - i.e. the problem is a software failure
2nd: Hardware failure - i.e. the problem lies in the "hardware" (that is, it requires replacement or restoration of spare parts for the gadget)
However, do not rush to get upset - in 90% of cases with problems outgoing calls and dialing smartphone a or android tablet is to blame software glitch,which you can easily fix on your own.
We fix the software glitch:
Method 1.Quite simple - go to "Settings"find there "Backup and reset"where you choose full reset settings with deletion of all data. Be careful, the use of this method is often effective, but it entails the deletion of all photos, contacts, passwords, music, games, videos and, in general, all information stored on your smartphone e or tablet e. Therefore, first save everything you need by connecting the gadget to your computer. If this method does not suit you, or if the problem persists after it, see Method 2.
Method 2.
Based on solving network communication and reception problems phone s and tablets based on Android by introducing additional software. Utilities that control all processes inside gadgets. Today, there are quite a few of them, however, the fewer functions an application contains, the more, as a rule, it is effective. Best of all controls system functions, corrects, and fixes all possible settings and synchronization errors is a small and easy-to-use free utility for Android devices. You can download the application from Google Play and see its additional options in the description. After installing the application, all that remains is to launch it. Further, from you, in principle, nothing else is required. The application will completely take over control of the device's functions. (By the way, among other things, the gadget will start charging 20% \u200b\u200bfaster, and its performance will also significantly increase, which will affect the loading speed and operation of all applications, games, and the system as a whole. On average, after scanning, the system works on 50% faster.)
- In addition, it is worth cleaning the system with NORMAL antivirus. Best of all, it copes with this task kaspersky antivirus , which you can download. Unlike the "multi-cleaner", the Kaspersky Lab software is paid, therefore, if you do not have the opportunity to install such protection, you can skip this step ...
Method 3.
Change of device software, or, as it is also called "Per firmware ".This method, as a rule, requires certain skills and is solved by contacting the Service Center. To independently carry out this task, you need to contact the manufacturer's website for your device, download the utilities and the firmware itself necessary for the firmware, and then reinstall it on your gadget.
If none of the methods brought results, unfortunately, you will have to contact the Service Center for repair of your tablet a or smartphone a.
The smartphone or tablet on the Android platform does not dial numbers, does not ring, does not call, after dialing the number, nothing happens. What to do and how to fix it.
Owners of smartphones running Android OS often face situations when the basic functionality of the device fails. So, the problem with the lack of connection to the mobile network and the rejection of calls can arise from a subscriber of absolutely any mobile operator. The phone seems to be turned on and works without failures, but other subscribers cannot get through - the operator reports unavailability, a busy signal sounds.
It is important to solve the problem immediately after its identification, otherwise there is a possibility of missing an important call.
Causes of the problem:
All the reasons why the phone does not receive calls can be divided into two categories:
- failures in the hardware or software of the smartphone,
- problems with the cellular network.
Among the most common reasons from the cellular network are:
Lack of coverage area. Despite the prevalence of mobile networks, the constant development of new communication transmission standards (3G, 4G, 5G), there are still places where the phone simply does not catch the network. Most often, the problem can be encountered in basements, in areas remote from settlements. Solution to the problem - if the phone does not receive calls and does not ring, try to move the device in space, controlling the number of network bars on the screen.
Accidents in mobile networks. If the base station of the mobile operator, in the range of which you are located, is under repair or maintenance, the phone will receive calls every other time. You can wait until the end of the work or connect to another base station using special utilities for your phone.
Blocking a mobile number. The operator has the right to block the subscriber if he violates the rules of service, or if there is not enough money on the account. You can verify the blocking by calling the blocked number. Instead of the standard message “subscriber is temporarily unavailable”, the operator will notify about “temporary blocking of the subscriber”. You can find out the reason why the phone does not accept incoming calls from the operator.
Software problems
If third-party or malicious software is installed on the phone, beta applications that work with malfunctions - the phone will drop incoming calls, and other subscribers will not be able to get through.
Solution:
1. all suspicious applications from a smartphone.
2. Install on the phone, check the device for viruses.
3. Remove blacklists or check the settings of blockers (such as Antinuisance for Android, Mr. Number, Should I Answer, etc.)
4. As a last resort, you can do it (keep in mind that the reset will delete all personal data and downloaded files).
Hardware causes of malfunction
Mobile internet included
Quite a few smartphone users are faced with the fact that they cannot get through to them due to the activated function of the mobile Internet on the smartphone (most often due to the connection to 2G networks). Decision:
If the phone does not accept incoming calls, these standards will allow you to simultaneously receive calls from other subscribers and surf the Internet.
Two SIM cards in a smartphone
This problem is typical for older phones, where there is only one module for receiving a radio signal. Despite the two slots for SIM cards, while one card is online, the other is simply unavailable. The only solution is to purchase a smartphone with two radio modules.
Problems in the operation of the radio module
Owners of absolutely any Android device may face a problem. The solution to the problem is to restart the phone:
- Hold down the power off button of the device for a few seconds;
- Wait until the smartphone is disconnected;
- Turn it back on after 10-15 seconds.
Another way is to enable / disable airplane mode through the Android settings or the quick access panel.
Faulty SIM card or tray
If the SIM card is defective, incoming calls will not work on the device. You can identify a breakdown in the following way:
- Try to insert the SIM card into another phone.
- If it receives signals, then the problem is in the SIM card slot.
- If the SIM card is not registered on the network on another device, contact the nearest office of the mobile operator and ask to replace the SIM card.
IMEI problems
If the current IMEI of the phone does not match the factory one, the smartphone may stop receiving mobile calls from other subscribers. Most often, the problem is faced by users who independently perform a device flashing from one OS to another.
- Determine the current IMEI code of your smartphone by dialing the combination * # 06 #.
- Compare the number on the smartphone screen with the combination on the box of the device. If the box is missing, you can check the factory IMEI by looking at the image under the device battery.
- If both codes match, the problem is not with the IMEI. In case of data discrepancy, you should contact the service center to restore the device.
Running Android. What to do and how to fix it.
Many users face a problem when phone or android tablet starts to play up. It seems that nothing happened that could cause a malfunction, but it does not work as it should.
For example, the device has problems with the fact that it is not possible to answer an incoming call, or the device cannot be reached, although the call is in progress. This could be due to:
1st: Software glitch - i.e. the problem is a software failure
2nd: Hardware failure - i.e. the problem lies in the "hardware" (that is, it requires replacement or restoration of spare parts for the gadget)
However, do not rush to get upset - in 90% of cases with problems operation of the system for receiving voice calls and messages smartphone a or android tablet is to blame software glitch,which you can easily fix on your own.
We fix the software glitch:
Method 1.Quite simple - go to "Settings"find there "Backup and reset"where you choose full reset settings with deletion of all data. Be careful, the use of this method is often effective, but it entails the deletion of all photos, contacts, passwords, music, games, videos and, in general, all information stored on your smartphone e or tablet e. Therefore, first save everything you need by connecting the gadget to your computer. If this method does not suit you, or if the problem persists after it, see Method 2.
Method 2.
Based on solving network communication and reception problems phone s and tablets based on Android by introducing additional software. Utilities that control all processes inside gadgets. Today, there are quite a few of them, however, the fewer functions an application contains, the more, as a rule, it is effective. Best of all controls system functions, corrects, and fixes all possible settings and synchronization errors is a small and easy-to-use free utility for Android devices. You can download the application from Google Play and see its additional options in the description. After installing the application, all that remains is to launch it. Further, from you, in principle, nothing else is required. The application will completely take over control of the device's functions. (By the way, among other things, the gadget will start charging 20% \u200b\u200bfaster, and its performance will also significantly increase, which will affect the loading speed and operation of all applications, games, and the system as a whole. On average, after scanning, the system works on 50% faster.)
- In addition, it is worth cleaning the system with NORMAL antivirus. Best of all, it copes with this task kaspersky antivirus , which you can download. Unlike the "multi-cleaner", the Kaspersky Lab software is paid, therefore, if you do not have the opportunity to install such protection, you can skip this step ...
Method 3.
Change of device software, or, as it is also called "Per firmware ".This method, as a rule, requires certain skills and is solved by contacting the Service Center. To independently carry out this task, you need to contact the manufacturer's website for your device, download the utilities and the firmware itself necessary for the firmware, and then reinstall it on your gadget.
If none of the methods brought results, unfortunately, you will have to contact the Service Center for repair of your tablet a or smartphone a.
There are no incoming calls or the handset does not pick up when an incoming call is made to a smartphone or Android. What to do and how to fix it.
SIM card, number, tariff
- on the website: select a new tariff, click the button "Switch to tariff" on the page;
- in the MegaFon application or in the Personal Account.
- How to unblock a number?
- If you run out of money on your account and the number is blocked, top up your balance. The number is activated after the debt is repaid.
- If you have not used the number for more than 90 days, it may be blocked. To restore the number, apply to the MegaFon salon with your passport. If the number has not been transferred to another subscriber during this time, you will receive a new SIM card with the same number.
Find out if it is possible to restore the number by sending a free SMS from a valid MegaFon SIM to. In the message, indicate the number you want to restore, the full name of the owner. - If the number is blocked after losing the SIM card, you can get a new SIM card with the same number for free by applying to the MegaFon salon with your passport.
- If you have set the blocking, the number will be unblocked automatically on the day you selected the blocking end.
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- How do I get a new SIM card while keeping my phone number?
Apply with your passport to any MegaFon salon in the Home region, on the territory of which the contract is concluded. You can get a new SIM card for free and continue using your number. The tariff and all conditions of service remain the same, you do not need to conclude a new contract for the provision of communication services.
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- How do I keep my number?
The number remains yours as long as the balance is positive. If you do not use the number and do not activate the blocking service, then at least once every 90 days you need to use communication services: outgoing calls, incoming calls, sending SMS, sending and receiving MMS, access to the Internet. If you do not use communication services for more than 90 calendar days in a row on tariffs for calls and for more than 180 calendar days in a row on tariffs for the Internet, the subscription fee for maintaining the number begins to be debited daily.
In case of non-use of communication services on any of the subscriber numbers combined on one personal account for more than 90 (ninety) calendar days in a row, the contract for the provision of communication services regarding this subscriber number is considered terminated at the initiative of the subscriber.
The amount of the subscription fee for maintaining the number, the conditions for its cancellation and the period at the end of which the contract for the provision of communication services will be terminated and the number can be transferred to another subscriber is indicated in the description of your tariff. You can find it in the Tariffs section or Tariff Archive.
If you do not use communication services for more than 90 days with a zero or negative balance of your Personal Account, the agreement is considered terminated on your initiative. If the number has not been transferred to another person, it can be restored by filling out an application in the MegaFon salon.
If you plan not to use mobile communications for a long time (more than 90 days), block your number.
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- Use the service Telephone codes of mobile operators. Enter the mobile number you are interested in in the search bar and click the "Check" button. The operator's name and region will be displayed below the search bar.
- Type the command * 629 # ... Then enter in any format the mobile number you want to check. Operator and region information will be displayed on the screen.
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- How to renew the contract or change the number?
You can choose a number when concluding an agreement for the provision of communication services or replace your current phone number.
Choose a beautiful, easy-to-remember number in the online store or in the MegaFon salon.
The cost of a room depends on the class of the room: simple, bronze, silver, gold, platinum, and the type of numbering: federal or city. More information about the cost of the room in the description of the service Number selection.
The service operates in two modes:
- one-way: the caller will hear the message “The subscriber's device is turned off or is out of the network coverage area”;
- two-way mode: the caller will receive an SMS with your new number.
In any mode, you will receive an SMS with the number of the person who called your previous number.
The service does not work if the balance on the old number is negative or zero, as well as if the old SIM card is blocked.
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- What do I need to identify the numbers of the callers?
To do this, you have the "Caller ID" service, it allows you to determine the numbers of those who are calling you. The service does not require connection and no subscription fee is charged for it.
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- Why is my number not clear?
The number may not be determined if the caller has the AntiAON service activated. Also, the numbers of customers of other operators or customers of MegaFon of other branches may not be identified.
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To find out the name and conditions of the current tariff, go to your Personal Account and select the "Tariff" section or dial a free command * 105 * 3 #
You can change the tariff
You can switch to any tariff except the archive one. The transition cost is indicated on the page of the selected tariff.
When the tariff is changed, the bundles of minutes, SMS and Internet connected within the current tariff will "burn out" and will not operate on the new tariff. The written off subscription fee is not recalculated.
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Services, options
- Go to the section Balances by service packages in your Personal Account.
- Open the section Balances by service packages in the MegaFon application.
- Customize the widget.
Use any convenient method:
A widget is an element of the MegaFon application. My Account. It is not necessary to enter the application - the remaining minutes, SMS, megabytes, and the balance of the Personal account will be displayed on the screen of your smartphone.
For the widget to work, install the MegaFon application on your smartphone / tablet Personal Account. For Android OS, the application must be installed in the smartphone's memory, not in SD memory. Go to the settings of your smartphone and activate the widget.
The appearance of the widget and the amount of residues that will be simultaneously displayed on the smartphone screen differ depending on the OS.
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Mobile Internet
- What to do if the mobile Internet does not work or the speed has dropped?
- Check your balance and top up if necessary. To check the balance, type the command * 100 # or go to your Personal Account. The Internet works only with a positive balance. If you have recently replenished your account, please wait a few minutes for the internet to work again.
- Check the balance of the Internet package. Open the MegaFon application or go to your Personal Account and in the "Services" section, select Balances by Service Packages. If the included Internet volume is over, connect one of the options to extend the Internet.
- Check if you have connected the "Mobile Internet" service by typing the command * 105 * 4 * 4 #
- Make sure that you have enabled the "Data transfer" mode. You can check this in the settings of your smartphone or tablet in the section "Data transfer", "Data connection" or "Mobile network" (the name may differ in different devices).
- Reboot your device (turn off and on).
- Disable Wi-Fi on your smartphone / tablet (when using a router from MegaFon, Wi-Fi must remain on).
- Move the SIM card to another device. If the mobile Internet also does not work in another device, contact the nearest MegaFon salon with an identity document to replace the SIM card. If the SIM card is replaced, the phone number will not change, the service is provided free of charge.
To find out the address of the nearest salon, open the MegaFon application. - When using the Internet via a modem / router: Reinstall the MegaFon Internet application, try connecting the modem / router to a different USB port on your computer, update the software of your modem / router. You can download the latest software versions for free in the MegaFon online store. Find your modem or router in the directory and go to the "Files" tab.
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- What is 4G +, how to start using it and how is the transition from 2G / 3G to 4G + going?
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- How do I fund my account?
Choose any convenient method:
- Top up your account with a bank card or e-wallet in the Payment section.
- On the main page of your Personal Account, you can top up your account, as well as the account of another Megafon subscriber with a bank card.
- Set up Auto Payment yourself in the Personal Account on the website or contact a specialist in the MegaFon salon for help. With this service, the balance will be replenished automatically from your bank card.
- If you cannot pay right now, use the Promised payment service.
- Another MegaFon subscriber can transfer money to you from his account using the Mobile Transfer service. To send a request to another subscriber, use the free Pay for me service.
- If you are a client of Sberbank and your bank card is tied to a phone number, indicate the required amount in an SMS and send it to the number or use the Sberbank Online application.
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- How to stay connected with a negative or zero balance?
- For how long can I get details?
You can order a one-time detailing for one or several days, periodic - for a calendar month, or receive a brief summary of all charges and payments on a monthly basis.
Your details are kept for 36 calendar months (even after termination of the contract).
If you have activated the "Periodic invoice detailing" service, the detailed report will be sent to your e-mail once a month (approximately on the 10th day of each month). You can get the report the next month after activating the service.
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- free of charge in your Personal Account or the MegaFon application;
- free by e-mail;
- by mail, the cost of the service is 100 rubles per month;
- in the nearest salon, in this case the cost will be 50 rubles for each day of ordered detailing.
- Why may not all information be indicated in the detail?
The subscription fee is charged in accordance with the Subscription Terms.
To find out which subscriptions are connected, go to your Personal Account, select the "Services and Options" section, the "My" subsection, which will display a list of subscriptions connected to your number
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- How do I unsubscribe?
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- Can I listen to the recording of my telephone conversation?
MegaFon does not record calls from subscribers.
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- How to set up call forwarding?
You can set or cancel call forwarding in the phone menu or in your Personal Account. For the conditions and cost of setting up call forwarding, see the service page.
If the set forwarding does not work, check if your number is barred and if the number is correct.
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- What is VoLTE technology and what do you need to use it?
The service is available to MegaFon subscribers at all tariffs, it is provided both in the Home region and in roaming.
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- You have automatically activated the service They called me S. You will receive a notification in the form of a missed call from the person who tried to call you, indicating the time and number of calls. The service is free.
- Subscribe to the Who Called + service. You will receive an SMS about a missed call or voice messages on your answering machine. When “Who Called +” is connected, the “S Called” service will be automatically disabled.
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You already have Zero Problems service activated, with which you can receive SMS, calls in the Home region and call toll-free numbers and 8-800 550-05-00 in Russia.
The service is connected free of charge, no subscription fee is charged.
The service is available only in the Home region within 30 days from the date of blocking. Does not work in roaming.
To make a call if your balance is insufficient, use the Call service at the expense of a friend, and your interlocutor will pay for the conversation. Type " 000 "And the subscriber's number, starting with" 8 " or " 7 ", eg: 000792XXXXXXXX.
The service is valid only for calls to MegaFon numbers.
To credit the notional amount to your account at any convenient time and continue using mobile services, activate the Promised payment by typing the command * 106 # ... The service is paid.
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The detailed report contains all the information about calls, SMS, MMS and Internet access with date, time, duration and cost for a certain period. You can also find out information about roaming charges.
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You can get it in several ways:
In your Personal Account, you can order detailing for the last 6 calendar months. Information for an earlier date can be ordered at the nearest salon.
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To find out who called you while the phone was turned off, out of network coverage or while you could not answer, activate the Who Called + service. You will receive an SMS about the missed call on behalf of the person who tried to call you. The SMS will indicate the number and time of calls.
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- For how long can I get details?
Emergency help
- How do I call the emergency service?
Single emergency number:
1 - Fire Department;
2 - police;
3 - emergency;
4 - emergency service of the gas network.
Emergency phone numbers:
Emergency - ;
Calls to emergency numbers are free. You can call if there is no money on the account, and even from a phone without a SIM card to the number.
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- What if my phone is lost or stolen?
Block the number.
Free blocking period - 7 days. Then the subscription fee is charged. All communication services on the number before activating the blocking are paid by you. If your phone is stolen or lost, please let us know as soon as possible. This is necessary so that the thief or the person who found your phone could not use the money in your account.
Get a new SIM card with your old number.
Try to find your phone.
Contact the police and file a theft report. Your phone may be found.
If you've lost your iPhone or iPad, use Find iPhone.
If you have lost your Android phone, use the Find My Device function.
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- How to protect yourself from scammers?
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- How are emergency communication services provided?
- How do I call the emergency service?
Roaming
- How to use communication services when traveling around Russia and the world?
When traveling in our country, no additional steps are required to use communication services. The only condition is that you must have a positive balance.
When you leave for other countries, as well as the Republic of Crimea and the city of Sevastopol, where there is no MegaFon network, you need to make sure that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
- 8 800 550-05-00 +7 926 111-05-00 from anywhere in the world;
- Personal account or MegaFon application;
- go to the MegaFon salon with your passport.
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- call the Support Service at 8 800 550 0500 in Russia or at +7 926 111-05-00 from anywhere in the world;
- write to the chat with support in your Personal Account or MegaFon application;
- go to the MegaFon salon with your passport.
- How to activate and deactivate services in roaming and spend less?
The easiest and most convenient way is the MegaFon mobile application or Personal Account. You can check the balance, activate or deactivate services and options, order details of expenses and ask the support question in the chat.
In roaming, you do not need to change the mobile Internet settings.
Note!
Some phones may restrict data roaming. Go to the settings and check if the mobile Internet is turned on in roaming.
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- Why is my mobile Internet not working in roaming?
- There is not enough money in the account. Check your balance and top up if necessary.
- The phone cannot find the network.
Try restarting your phone and selecting the network manually. Go to the settings, find the item "Select network / Operator", select "Manual" or cancel "Automatic". Select a network from the list provided. When the phone connects to the network, Internet access will appear. - Data roaming is disabled in the phone settings.
Go to the settings and check if the mobile Internet is turned on in roaming.
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The cost of communication services while traveling in Russia may differ from the cost in the Home region. You can find out detailed conditions in your Personal Account, in the description of your tariff or using a free command * 139 #
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There is no MegaFon network in the Republic of Crimea and the city of Sevastopol, so make sure before the trip that you have the Roaming service activated. It is needed so that you can use communication services in the networks of other operators.
How to find out if roaming is enabled on your number:
You can find out the cost of services on the page or in the description of your tariff.
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- How to use communication services when traveling around Russia and the world?
- What to do if the mobile Internet does not work or the speed has dropped?
A lot of smartphone users face such a problem when the phone does not receive incoming calls. There are many reasons why this can happen, ranging from a banal software failure to a hardware failure. Today I would like to talk in more detail about the most common reasons due to which incoming calls are not accepted. Well, and, of course, helpful tips for troubleshooting will be given. Well, let's get straight to the point!
Software glitch
One of the most common reasons why the phone does not receive incoming calls is a malfunction of the operating system. This is quite common, so there is nothing special about it. In general, failures and disruptions in the operation of the OS can be caused primarily by not very good firmware or poor system optimization. As a rule, cheaper phones from less well-known brands are more susceptible to this “phenomenon”.
There are two different ways to fix this problem. The first one is the simplest one - restarting the phone. You can even just pull out the battery for 10 seconds, then insert it back and turn on the device. In most cases, this solution helps.
The second way is to reset to factory settings. If the first solution did not help, then the failure occurred on a more global level, and a simple restart will not fix it. In this case, resetting the settings to their original state helps a lot. This procedure can be performed through the device settings.
Flight mode
The second reason the phone does not receive incoming calls is flight mode. Many users like to use the "Airplane mode" function so that no one bothers them for some time. But, as practice shows, a very large percentage forgets afterwards to disable this function, as a result of which they do not receive incoming calls.
The solution to this problem is incredibly simple - you just need to disable this function. This can be done either through the status bar or as it is also called the "curtain". You can also disable Flight through the settings in the Networks and Connections section (on different phones, this section may be called differently). Another "Airplane mode" is disabled through the shutdown menu, which is activated when you hold down the power / lock button.
Wrong network definition
The next reason, due to which the phone does not receive incoming calls, is the incorrect network definition. Usually the phone automatically detects the network of the cellular operator on its own, but sometimes malfunctions occur, as a result of which the device switches to the wrong frequency.
In order to fix this problem, you should follow 2 simple steps:
- Go to settings and go to the menu "SIM-cards and networks".
- Next, you need to select the "Mobile networks" section and set the definition there either to automatic mode, or to search and select the required network, according to your cellular operator.
Radio module malfunction
The next reason why the phone does not receive incoming calls is a faulty radio module. With this, alas, nothing can be done. Communication modules in devices often fail. This can happen due to defects in production, due to frequent drops of the device, ingress of moisture inside, etc. There is only one way to fix the problem - by replacing the module with a new one.
Antivirus for Samsung
Well, and at the end there is a small fad dedicated to Samsung smartphones. Very often many owners complain that their Samsung phone does not accept incoming calls. This happens not only because of the above reasons, but also another, separate one, which concerns only devices of this brand. The fact is that if you install Dr. Web to a Samsung smartphone, the application automatically blocks most of the numbers from which incoming calls will not be accepted.
There are two ways to fix this problem. The first is to remove the antivirus and find a replacement. The second is to go to the application settings, go to the "Profile" item and there put a tick in front of "Accept all calls and SMS". It's that simple!
