Mts information service number with city. How to contact the mts operator directly. MTS hotline: free communication with the operator by mobile phone

By calling the help center, you can solve almost all issues related to your service in this company, which is why it is important to know in what ways you can call the MTS operator. An employee of the Call Center will help you change the tariff, activate various options, delete unnecessary services, order detailing, deal with financial issues, for example, a delay in the receipt of funds on the balance and much more.

MTS call center numbers

A single reference number for MTS clients is 0890. This phone is valid only for MTS customers, that is, you need to call it from an MTS SIM card. In this case, the call will be free. Having called the specified short number, you will be taken to the voice menu, in which the answering machine will first announce your balance and the name of the tariff plan installed on the SIM card from which you are calling, and then the answering machine will prompt you to select the appropriate category by clicking on the corresponding number. In this way, you can independently, without switching to a specialist, solve your problem.

If you want to call the MTS customer support service from a non-SIM card this operator, and, for example, with landline phone or the number of another operator, then you should dial the phone: 8 800 250 08 90. When calling this number from an MTS SIM card, the call will also be free, and when calling from a landline phone or from a SIM card of another operator, the call will be paid in accordance with the pricing conditions of your tariff plan.

There is one more number that can be very useful if you are abroad and you urgently need to solve any problem: +7 495 766 01 66. Please note that if you are abroad, then this number must be dialed starting with the number "+7" instead of the number "8", otherwise the call will not be possible to make. This call is also billed according to the international calling rates on your plan.

If you are a corporate client, there is a separate line for you: 8 800 250 09 90. Call by this phone MTS is free for corporate clients.

Attention! In the MTS-Belarus network, to communicate with the operator, you need to call 0890. The call from the MTS SIM card is free.

How to call a "live" operator

When you try to get through to a "live" Call-center specialist, some difficulties arise: when dialing, first you will be taken to the voice menu, where the autoinformer will try in every possible way to solve your problem without switching to a specialist. But it is not always possible to figure it out on an independent way, especially if this problem is non-standard. The answering machine will ask you to click on the desired number in the last turn to talk to the "live" operator.

So, let's take a closer look at which number to call and how to quickly switch to the MTS operator:

1. Dial 0890 and wait for the answer of the autoinformer. Listen to the information about the balance on the balance and the name of your tariff, then the autoinformer will offer to choose the appropriate category. Select any category by pressing, for example, the number "1". Next, the autoinformer will list the new subcategories and offer to click on the number "0" to contact the employee, complete this action. You may need to press "0" again after the next recording, after which your conversation will be transferred to a specialist. Thus, in order to contact the operator of the MTS company, in the tone mode you need to dial the following combination: "1" - "0" - "0". Remember that all conversations are recorded.
2. If you call from a phone with a SIM card of another operator or from a city device to 8 800 250 08 90, then after dialing you will also be greeted by an answering machine that will offer you to choose the appropriate category. The answering machine warns that you can contact the operator only after choosing the appropriate category. Therefore, click on any number, for example, "1", and then click on the number "0". You may need to press the number "0" again.

Other ways of contacting MTS specialists

If for some reason you could not call or get through the above numbers to the MTS operator, then you can ask a question and get an answer in the following ways:

1. Enter your Personal Account or the My MTS application via your mobile phone and write your question in the chat. In real time, the employee will answer the question and help solve the problem. In roaming, chat messages may be delayed.
2. Go to the official website and scroll home page down. In the lower right corner there are icons with social networks:

Hotline MTS - universal official free sourcewhere the user of the mobile network receives answers to questions of interest about the service. For such a large company as MTS, whose audience numbers more than one million users, customer orientation remains in the first place in communicating with the consumer. And it is possible to create trust among its users only through personal contact with each of them. That is why thousands of specially trained managers every day receive hundreds of thousands of calls to a short number with various questions and requests for help.

The MTS hotline resolves the following contentious issues of user access within the network:

• communication problems;
• problems in deactivating or activating bundled options;
• uncontrolled write-off of funds;
• help in connection additional packages minutes, messages, internet;
• intra-national and international roaming - conditions, methods of connection, disconnection, tariffication;
• change of user tariff;
• setting up emergency calls;
• access to the Internet;
• change of user registration;
• information and technical support for the manager contact center on all issues of MTS mobile communications;
• loss of a phone;
• device lock.

The call center of the company provides assistance with other issues. Clients need to be clear about their problem.

Note that customers often call on the phone with questions why the microphone does not work or does not charge the device. In such areas, specialists are incompetent, since their area of \u200b\u200binfluence is your SIM card and all the processes associated with it.

So, for example, if you report that the SIM card is lost or was mechanically damaged, you will be prompted what to do, where to go or how to replace it.

Let's consider an example of one call:

1. The client calls the MTS hotline number with a question on how to activate roaming for a trip to Turkey.
2. The operator sees which tariff plan, and within a couple of minutes gives information to the applicant - the cost, conditions, combinations for connection.
3. The consultant calls the request codes for roaming activation during the conversation, and additionally sends them with a message.

Note that the company records all conversations with customers to avoid conflicts and improve the quality of service.

How to call the MTS hotline

In order to be as close to its consumers as possible, MTS has several communication channels:

• mTS hotline phone for legal entities and individuals from Russia and the Belarus network - 0890;
• if you are traveling abroad, and the number is active roaming, to contact the operator, use +7 495 7660166 (required in international format);
• call 8 800 250 0890 from city or other mobile phones, also free of charge.

Alternative communication methods

In 2020, communication via the Internet has been developed, so a subscriber's personal account will be a convenient option for communicating with a consultant. To do this, you need to download a mobile application to your smartphone or go to the official website of the company, go through authorization there. In the support section, write all your questions. The chat works around the clock.

(3 estimates, average: 2,33 out of 5)

62 comments

What is SMS content?
What is entertainment?
I want to know where the money went ???

Hello in personal account you can see if paid subscriptions are connected.

Good morning! I can not send SMS and receive them.

Good afternoon! Yesterday when listing subscription fee from bank card, made a mistake in one digit of the phone number. I tried to contact the subscriber, they did not pick up the phone. What to do

06 \\ 07 \\ 19 made a payment on the MTS website, until now the amount has not been credited to the account. I checked the payment receipt, no errors in transferring funds, the number is correct.
Where to look for ends?

Hello, you need to contact the communication salon to clarify the situation.

hello as possible to me for the specialists

Good afternoon. The channels on the Mts TV set-top box do not work, writes that there are no channels. What to do?

Hello, contact the operator at the toll free number 8-800-250-0890.

Hello, having once turned on the access point on your phone, realizing that the service is paid, I no longer used it, but money is now debited almost every day.
What to do?

I need to switch to another tariff plan where there is unlimited Internet,

Hello, unlimited Internet on the Tariffische tariff plan.

We have no MTS connection on the territory of the village of Roshchino, Kursk district, Stavropol Territory, please take action and return the money to us in a week, recount. called a week in technical support useless. there is no connection and the Internet, of course.

Yesterday I took money by express, but they still have not come to my personal account

Hello, to resolve the issue, call the hotline.

No connection, I can't even call the hotline, the tariff has been paid

Hello, contact the communication salon to clarify the situation.

Good afternoon! Interested in the terms of cooperation for individual entrepreneurs - how does the exchange of documents take place? Does the service cost include VAT, etc.?

Hello, for such questions you need to contact the employees of the company directly.

Good evening! Tell me, such a question, I have been a client of MTS for many years, but my SIM card is issued to another person, he does not live in this city, the phone says that the card is outdated, I need to change it, I don’t change it, since it was not issued to mine name and man this one lives in the region, is it possible to somehow re-register the card by proxy or is it necessary for the personal presence of this person?

Hello, yes you can reissue by proxy.

why is there a problem with the Internet on the phone

On October 05, 2019, I submitted my new passport data to the sales office No. 000173942. The employee told me that they would be activated within 24 hours. Two days have passed, the passport data has not changed. My phone number is 916-646-06-74. On the hotline, I was asked to go again, but to a different sales office. I would like to know, is it okay to offer such nonsense to a client? MTS has no opportunity to contact the above sales office. Please solve this problem.

Please give me the address where to go with a complaint about the illegal withdrawal of money from my phone.

Hello, contact the sales office and file a complaint.

how to switch to a tariff plan without a call

Hello, which tariff plan do you want to switch to?

When will it be possible to connect Home Internet, TV and mobile communication in the village of Yudino, Kirovsky district, Kazan?

Hello, leave a request for connection on the official website.

Hello! Explain how my MTS smart mini tariff will work 300 rubles per month. Chita when traveling to Moscow?

Hello, just like in the home region.

I do not receive incoming SMS, and also do not send SMS. What to do?

Hello, maybe you have incorrect settings in your phone, contact the salon to resolve the issue cellular communication MTS.

why is there no incoming sms?

Hello, maybe you have incorrect settings in your phone, to resolve the issue, contact the MTS cellular salon.

Hello. I ask you to cancel the transfer of the number 3547644 to the operator TTK.

Hello, call the hotline and notify the operator.

Good afternoon. I am in the UAE. Before the trip I connected the service "Zero without borders". I put 3000 rubles into my account. I called from the UAE once, about 5 minutes. Today the account has -180 rubles and I can't call anywhere. Please understand the situation. My number is +79103473116.

Hello, you need to contact the operator through the official website.

How to connect 20 channels for free

Hello, contact the operator at the toll free number 8-800-250-0890.

Hello. How to activate roaming while in China?

Hello, dial * 111 * 2157 # on your mobile phone.

I put the money on my phone and got the wrong number. How can I take my money back?

Hello, you need to visit the MTS office with a passport and a document confirming the erroneous payment. At the office, you will fill out an application and supplement it with a copy of the receipt (you should keep the original document).
After the consultant accepts the application for a refund, he will send it for processing. Upon confirmation of an erroneous replenishment of the account (the payment platform must transmit information to MTS), specialists will make a refund. Correction of an erroneous payment occurs within three days, during this period of time the documents are reconciled.

What tariff for this number I cannot find out 89105998647

Hello, you can find out through your personal account.

I want to know about other tariffs

Hello, check out the official website.

Hello, how can I contact you from abroad? By internet call? It is very urgent to pay the contract

Hello, through the support service on the official website.

hello, how to contact the operator?

Hello, contact the operator at the toll free number 8-800-250-0890.

How to unblock a SIM card ...?

Hello, contact the communication salon and unlock the SIM card.

If money is on this card

Hello, which card do you mean?

If the subscriber has problems with voice communication, he needs to contact the MTS help desk. Calls here are absolutely free, and specialists are able to solve almost any problem. The help desk is contacted not only when problems arise, but also for many other questions.

MTS help desk

0890 or 8-800-250-0890

For example, here you can get a full consultation on tariff plans and options, learn about new offers from MTS, order Internet connection settings, activate or deactivate any communication services, check the remaining minutes. In order not to memorize the phone numbers of the MTS technical support, it is better to write them down in your phone book.

On the pages of our website you will also find detailed review, which deals with important numbers and MTS commands for effective management of your number right from your phone.

AT this review we'll consider:

• How to call MTS help desk from MTS phones;
• How to call the MTS help desk from city phones;
• How to call MTS information desk from other mobile numbers;
• How to contact reference MTS when in roaming.

Also, the review will indicate all the numbers by which you can call the MTS service department.

You can see the MTS technical support phone on the package with the SIM card. It is also indicated on the pages of the communication services agreement. If the documents were not saved, then write them down in the phone book the main number of the MTS information desk - 0890... This number works in all Russian regions.

In order to contact the MTS support consultant, you need to get through the voice menu. It is possible that in this menu you can find useful information on your questions. If not, then wait for the system to tell you how to contact the operator.

Calls to the MTS help desk from mobile are free even when the subscriber is in intranet roaming in Russia. If you have any problems in roaming, feel free to call the help desk at 0890.

How to connect to MTS help desk from mobile

MTS support phone number - 0890. You can also use the number 8-800-250-0890... This is an analogue of the short number 0890, calls to it are free of charge. But in intranet roaming it is best to call a short number in order to avoid tariffication of calls.

By the way, if you are on the territory of Belarus or Ukraine, and the phone is registered in the networks MTS-Belarus or MTS-Ukraine, then you can safely call to get help to 0890 - the call will be free... If you are in international or national roaming, then to get help you need call + 7-495-766-0166.

Calling the MTS help desk from other mobile operators

How to call the MTS operator's help desk from mobile phones of other operators? In this case, you need dial the number 8-800-250-0890, since the short number 0890 is available exclusively from MTS numbers. The same "long" number can be used to call the inquiry service from any city phones.

When you try to call an MTS operator, you realize that the company has provided all options in order to limit the possibility of a “live” conversation between the client and the operator. Many issues are resolved when visiting the MTS website or when receiving information from an autoinformer. Sometimes you find yourself in a situation when you need to call the MTS operator's number and only a living person can get into the problem, but a robot cannot do it. This is where the need to communicate "live" arises.

How to call a "live" operator of MTS

If you have already tried to contact the operator of the MTS company, you may have come to a disappointing conclusion for yourself that this is not easy to do. Nevertheless, there are options to call the hotline and talk to a support employee, although you will have to be patient and wait for the connection:

"Call to official phone operator for MTS subscribers " As a client of a company in Russia, Uzbekistan or Belarus, you can call two toll-free numbers 08460 or 0890.

To get a connection with a support employee, wait for the voice menu and press button 2, after 0. You will be connected to the operator, but you have to wait a while. But if you really need to, be patient.

Despite the established fact, MTS is the operator mobile networkproviding cellular and Internet services. Activities are also related to the transmission of mobile, television broadcasting, cable, digital and satellite television transmission. The company is a leader in the telecommunications services market in Russia and many CIS countries.

Wide coverage by the organization's services requires prompt, clear and well-organized support service. Organized by hot channel for communication. Let's find out how the MTS hotline works, what other ways are there for contacting support?

How to write to the MTS support service?

How to write to the MTS support service? I could not get through to the hot help channel, use the electronic form. Specialist. the section where you can compose an appeal is available from the website, mobile application... Ask a question, leave a review, complaint, express gratitude, wish, etc. Customer service is ready to answer and advise.

In surveys related to the company, you can specify by e-mailby sending a message to the address - [email protected] ... The staff will try to provide a response within 10 minutes.

As alternative means of communication, they have been using social networks... In them, customers can find out exciting questions about the company's activities, solve problems with the service. Information about news and promotions is regularly published.




At the moment, the company actively supports social groups. networks Odnoklassniki, VKontakte, Facebook. Ask questions, administrators will try to give an answer in 5-10 minutes.

For useful information, news, information about promotions, offers, it will not be superfluous to subscribe to the Twitter block.

Contacting in electronic form is not always convenient and prompt, but when the client could not get through to the operator, nothing else is possible except for such communication. During busy hours for operators, the hotline does not always cope with the flow of calls. Therefore, in order not to wait 10-20 minutes, we recommend making electronic requests.

What is the MTS hotline number?

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