Tracking packages from Asos. How to order with ASOS. Detailed instructions Asos hotline

Nothing characterizes the Asos online store brighter and more spectacular than facts and statistics. So, here are just some indicators:

• The project started in its native UK in 2000, gradually opening new offices and adapting the site for users from all over the world. The Asos Distribution Center processes orders from two hundred countries worldwide. And in 2013, a Russian version of the site was launched.
• The hypermarket features over 850 brands, including Asos's own clothing.
• Asos has a virtual showcase of over 40,000 items, and collections are regularly dismantled to make room for thousands of new items each week.
• Every month, Asos.com has more than 6 million visitors, half of whom are registered users, most of whom are regular customers.
• The English online clothing store Asos is confidently one of the three leaders among foreign online shopping sites according to the estimates of residents of Russia and the CIS countries.
• Many awards for excellent service, convenience of shopping, a competent website and excellence in the fashion market.

The company follows the path of development, improves service, controls the adequacy of prices, monitors fashion trends, allowing every fashionista to get the best with maximum comfort!

Iconic Asos clothing: quality without compromise

The site is aimed at young, creative, successful women and men between the ages of 18 and 35. The catalog contains things for all occasions: everyday sets, festive outfits, clothes for work, sports, leisure, parties and going out.

Pregnant girls will find here a lot of comfortable and stylish things, and miniature women can no longer deny themselves the pleasure of wearing what they like, and not just what is suitable, since the site creators took care of them and stocked up sizes that are rare for ordinary stores shoes and clothing.

Additional bonuses for those who choose Asos.com: simple site navigation and a convenient filter (by category, brand, size, color, price).

You can see every thing in all details, not only in the photo, but also see the model you are interested in in dynamics by clicking on the link with the video and being a viewer of the fashion show.

The assortment of the online store is multifaceted, but the main focus is on well-known brands from the middle price range. The premium segment is represented mainly by "democratic" collections, available to a wide range of buyers. On one trading floor, such luminaries of the fashion world as CALVIN KLEIN, DIESEL, DKNY ACTIVE, DOLCE & GABBANA, ESPRIT, KAREN MILLEN, LEVI "S, NIKE, VERO MODA coexist.

Asos.com - benefits in everything!

The online store values \u200b\u200bits customers, and therefore sets fair prices, successfully withstanding the competition, and at the same time does not forget to delight with frequent promotions and generous sales. The Outlet section is a parade of trendy items with discounts up to 70%. During seasonal liquidations, recent updates lose up to 90% of their original value.

Another option to save money is to use coupons that are found both on third-party sites and on the official Asos.com. Promotional codes are also sent to registered users along with newsletters, so subscribe to the newsletter and be prepared for pleasant surprises!

Shopping begins!

Buying from Asos.com is easy as pie. Go through the registration procedure, carefully and honestly entering your personal data, then place the selected products in the basket and go to your personal account to place an order. You can transfer payment using bank card or through PayPal. You have the right to choose standard delivery, absolutely free, regardless of the cost of the order, but then you will have to tune in to all sorts of disruptions for which the Russian Post is famous. By accepting the terms of paid express delivery, you will have to spend money (if you are not lucky enough to get on a special promotion), but the likelihood that you will receive your parcel on time, in proper condition, at a time convenient for you, increases a hundred times!

Please use only the Russian-language version of the ASOS website when placing an order and pay for orders in Russian rubles.

How to order on Asos

Successful purchases, satisfied customers, unique looks - this is what the everyday life of the Asos.com team is filled with, which works to transform us!

ASOS shoe sizes

Dimensions were converted in accordance with GOST RF

Sizes of women's shoes ASOS

RUSSIAN THE SIZE	ENGLISH THE SIZE ASOS	EUROPEAN THE SIZE	AMERICAN THE SIZE	LENGTH FEET (MM)
34	2	35	4	212
34,5*	3	36	5	220
36	4	37	6	229
37	5	38	7	237
38,5*	6	39	8	246
40	7	40	9	254
40,5*	8	41	10	262
42	9	42	11	270

Sizes of men's shoes ASOS

RUSSIAN THE SIZE	ENGLISH THE SIZE ASOS	EUROPEAN THE SIZE	AMERICAN THE SIZE	LENGTH FEET (mm)
37	5	38	6	237
38	6	39,5	7	246
40	7	40,5	8	254
41	8	42	9	262
42	9	43	10	271
43,5*	10	44,5	11	279
44	11	45,5	12	288
46	12	47	13	296
47	13	48,5	14	305

Shipping and payment:

• Delivery: free standard (Russian Post), paid express delivery by courier service, free delivery in 6 days for orders over 6000 rubles.
• Payment: Visa, Visa Electron, MasterCard, Maestro, American Express, PayPal

Contact Information:

Send questions through the form: http://asos-ru.custhelp.com/app/ask

Nowadays, more and more people are giving preference to shopping in online stores, as they have a lot of advantages. ASOS is one of the most popular websites around the world. That is why in this article we will tell you how to track a parcel from ASOS in Russia.

ASOS Order Tracking

The territorial location of the purchase at ASOS is possible with ease, which allows the client to know at what stage the processing or delivery is. ASOS Order Tracking -this is a fairly simple and quick procedure. In order to determine exactly where your product is at the moment, you need to go to the service and enter the 9-digit order number in the search box. Then the detailed information about the location of your purchase.

Where to get the code for tracking ASOS

The ability to check the location of the parcel both by the order code and by the unique track sent after dispatch greatly simplifies the search. Data on the first number can always be viewed in personal account on the ASOS website. If you are wondering how track the ASOS package to , our specialists have specially developed short instruction by search:

Where do ASOS parcels arrive?

The place of receipt of the parcel, as a rule, depends on what type of delivery of the goods was chosen by the client during the checkout: standard or express

If standard delivery has been selected, then the shipment is carried out by Spanish Post to the country of receipt. Then the parcel goes to the management of a local postal company - Russian Post or. ASOS tracking by order number find out the date of receipt of the parcel at the branch nearest to you.

In the event that you have chosen express delivery, the goods are sent from the UK by Skynet, which, in turn, will deliver the package to Pony Express. Delivery service delivers it to the address specified by the customer and issues the parcel in person.

How long does it take to send a package from ASOS

Depending on which city is issued delivery order directly depends on how long the package will take from the sender to the recipient. Estimated transit times to your country and city can be viewed when ordering on the ASOS website. The duration of delivery within the territory of Russia directly depends on the remoteness of the client's location from Moscow. Website provides data on standard shipping ASOS to Russia - 22 days, subject to express delivery - 4-5 days.

So, for example, according to statistics, in March 2018, delivery to Moscow was carried out 10 days before post office, while to Vladivostok - 21 days.

In order to better navigate the shipment time, it should be borne in mind that orders reach Moscow in 4-5 days, after which the import procedure is carried out, as well as customs within 1-2 days. After that, delivery times depend solely on the Russian Post.

Tracking ASOS parcels by order numberwill allow you to constantly know exactly where your order is at the moment, and understand the estimated delivery date.

Contact ASOS

ASOS customer support is carried out with the help of social facebook networks and VKontakte, where you can ask any question that interests you on the company's page. The answers to the most common ones can be found on the official website.

The hotline phone number is not listed on the ASOS website, since it is very difficult to quickly resolve issues with the purchase and delivery of goods by phone, therefore all communication with customers is carried out online.

Our service will allow you to always have complete information about the whereabouts of your orders at ASOS.!

At this stage, I made an unfortunate mistake by not carefully reading the terms of refund for defective goods. And it cost me about 1,000 rubles. It's a shame.

Now find your return form. Asos puts it into every order. If you have already thrown it out, then print and fill in a new one (download).

Step 2. Mail

The first difficulty is to send the item back. I had to use the services of the Russian post office, and in the branch where I came, the workers did not really know anything, they gave out the wrong forms and in the wrong quantity, and also asked to fill them in in two languages. Wasted 2 hours in vain. Then she decided the issue in the central city post office. There I came across more competent workers who issued the required form.

It is best to send by land parcel. She will have a tracking number.

So, you need to fill in the data on the package (parcel post) and 2 customs declarations CN23.

On the Russian Post website, these forms are slightly different from what they gave me. Either they forgot to replace the site with new ones, or the old ones were stuck at the local post office.

We fill out 2 forms CN 23 in English.

Customs declaration form CN23 for return via Russian post

It is necessary to fill in the groups of fields "From" and "To".

Below, describe in detail the investment, quantity and cost.

Then in the lower right corner, where it says "Date and signature of the sender (15)", write the date and sign accordingly.

Please copy the return address directly from the Asos return form. It is listed at the very bottom of the form and looks like this:

Return address

An example of filling out a form:

You also need to fill in the sender and recipient fields on the package in English. If you still have the order return form. Just peel off the Asos address sticker from it and stick it on the place where the recipient's details should be indicated. If not, duplicate manually. Be sure to also indicate the name of the recipient country in Russian "UK".

Step 3. Sending receipts with shipping costs to Asos support

(if you have a return due to marriage)

So my costs: 17 rubles - a small package.
The cost of shipping a small customized package weighing 273 grams to the UK cost 309 rubles.

All checks were sent to support on the same day. Then came a response from support:

Thank you for sending the postage receipt, the reimbursement of the means of forwarding your return will be made within the next 24 hours, to the means of payment with which your order was paid. Transfer to Russian accounts usually takes 10 business days.

Step 4. We are waiting for a refund for the item

The refund came to me as soon as Asos received my package (I tracked this event by the number of the shipment, which was indicated on the check).

I received an email confirming the refund from Asos, the amount of the refund, and a message that the refund should appear on bank account within 5-10 business days.

Everything is fine, but I was surprised by the refund amount (about half the cost of the dress, taking into account the discount). It turned out that I had not read carefully the rules for returning goods:

We also ask you to take into account that when returning any product, the entire discount used when placing the order is deducted from its value, if the total cost of the order does not meet the conditions of the discount without the returned product.

And that was just my case. I remembered that I ordered several products and applied a 15% discount to the order, the condition of which was the order amount of at least 5,000 rubles.

After I made a request for a refund for a defective product, the order amount without the returned product no longer met the terms of the transaction. Thus, the entire discount for the entire order was deducted from the amount of the dress without discount.

Given this fact, it would be more logical to request a replacement dress, rather than a refund. If you are in the same situation, be sure to indicate in the correspondence with the support service and in the return form that you want a replacement product. By the way, you can ask for a replacement only if there is a defect. If you are returning an item for other reasons, you will most likely receive a refund.

I hope you don’t have to make any returns, and if you have to, the first experience will be as fast and painless as possible.

If you have any questions, please feel free to ask them in the comments.

Any customer using the services of virtual counters of online stores faced the issue of returning goods that did not fit in size, turned out to be defective, ordering back to the store by mistake.

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The issue has gained relevance due to the number of stores, of which there are more and more with each, the variety of goods offered, their availability and reasonable prices.

What is the peculiarity of the outlet?

Asos.com is the UK's Internet-based marketplace, essentially a major online store. The trading floor was established in June 2000. She attracts the attention of customers with a wide range of quality products. Its main advantage is a unique opportunity that allows customers to select all the elements that make up of various kinds clothes. With the help of the products presented in the store, you can create your own unique image with an individual style.

The store sells branded products all over the world. The products offered include:

• clothes for men, women,
• cosmetic products, including perfumery;
• bags for various purposes;
• all kinds of accessories from different materials.

It presents products that meet the latest fashion trends. The official website of the Asos.com store contains more than 40 thousand items of goods created by modern famous and young designers along with clothes from the collection of the ASOS brand.

The store gained popularity among customers by providing some services, for example, sending the customer a promo code for a 10% discount to his email address, while addressing by name.

The store informs the buyer about the date and time of delivery of the ordered goods, which, at the request of the client, he changes to another date. In addition, here you can view not only things separately, but also fashionable images - sets of individual items.

On the UK trade resource, you can order gifts for loved ones, children, friends. He gives each customer the opportunity to purchase exclusive clothing and accessories. An advantageous feature of the trading platform is the provision of discounts and additional bonuses. He makes exclusive offers to new customers.

A support service is organized at the store, which can be contacted for advice on the return of goods through:

• a special page posted on the official website, from where the answer comes immediately or within a day;
• social networks "Vkontakte", "Facebook", to which the answer comes within one hour.

Communication, written inquiries are carried out in Russian, so there is no need for knowledge of English.

Return of goods to Asos

The store provides the opportunity to return the goods if the buyer wants. It should be in its original form, with tags, in the package. Shoes should be put in a box from the store.

According to the Asos policy, residents Russian Federation has the right to return the goods, although there is a restriction on the exchange for them. But each returned product is subject to a thorough inspection, which is carried out throughout the day.

If the returned goods have been verified, the money will be returned to the bank account.

Otherwise, it is sent back to the buyer. To return the product back, you must comply with certain conditions in force in the online store.

These include:

• the integrity of the packaging;
• safety of labels, tags;
• the integrity of the goods.

Moreover, it must have an impeccable presentation, that is, be clean, neatly folded, not worn. According to the rules, the store does not accept back goods that have a (+) sign next to the name, but it is very rare. For example, underwear cannot be returned.

The buyer has the right to return the goods to the ASOS store according to the rules within 28 days, counted from the next day after receiving them. The store offers its customers two ways to return goods by mail or its SKYNET service, which the buyer chooses at his own discretion.

Did not fit

Many buyers are interested in the question: “how to make a return of goods that for some reason turned out to be unnecessary, the sent item does not fit the figure well, did not like the color or shape.

If the goods ordered in the "ASOS" store for any reason did not suit the buyer, then the return procedure is considered normal. The goods are packed neatly in the proper packaging in which they were sent.

If the packaging has become unusable, then you can put it in an ordinary plastic bag. Final decision on further action shop accepts after checking the returned goods.

Marriage, defects, damage caused by the seller

The procedure for returning the defective product back is carried out upon request, which is drawn up in writing.

It must be sent to the store's support service, choosing the most convenient of the possible methods:

In the appeal, you must indicate the reason why the goods are returned to the store, the full name of the goods, its article, detected defects, attach a photo that confirms the information.

After some time, an answer should come from the store, which contains instructions explaining further actions. Usually, in case of minor defects in the product, the store asks to leave it with the client. If they are significant, then he is asked to return. The store will send a form to send it back. As a rule, postage costs are indicated in the return form, or a personal discount code is entered into it to place a subsequent order.

Having filled in the necessary documents, the customer sends the return form in Latin letters along with the returned goods. You can also scan the form, then send it and the postal check to e-mail to the store address. The same should be done if by mistake the store sent the wrong product that was ordered.

Registration

When returning the goods back, a cover letter is not required, since according to the instructions of the store, only the invoice is issued.

Documents

In the parcel with the goods, when the store sends it to the buyer, the document "Invoice" is placed, which is a consignment note. It must be completed when making a return.

When filling out, you must adhere to the following rules:

• in the “Refund” column of the invoice, a tick is put in the form of the letter “V”;
• in the return column "Reason Code" the reason for returning the goods back to the store is indicated, for which a "number" is indicated for the reason. The consignment note provides a number of reasons, listed sequentially in numbers from 1 to 8;
• in case of loss of documents, you can use the official website of the store, where samples of documents are posted. after printing out the required document, fill it in in Latin letters, put down the order date “Order Date”, the order number “Order Number”.

Sending

Item ships via postal service in the form of a parcel. It is allowed to put several purchases in it, but each of them must be packed separately and an invoice must be attached. The parcel post can be sent as a simple or registered mail with a notification.

All papers are filled in Latin letters, including the recipient's address.

If you put an order code on the parcel, then the processing process when it is received by the store is slightly accelerated.

Also, two copies of the customs declaration form CN-23 are drawn up in English, where you must fill in the "From" and "B" fields. The declaration describes in detail the content of the parcel, the value of the goods, its quantity, tick the category of shipment in the item "Return of goods". At the bottom, in the right corner, put the date and signature.

As usual, it is delivered to its destination within three weeks. The official website of the store contains information with the address where the returned goods are delivered. The cost of postage depends on the weight of the parcel, its type and the presence of a notification.

Refund: terms, shipping compensation

If the store accepts the goods back, then it sends a message to the buyer about the timing of the receipt of the returned money to the bank. He guarantees the return of money paid for the purchased product in the continuation 5-10 days, but in practice, they arrive in a bank account within two weeks, depending on the bank. The online store "ASOS" returns money for the purchased goods in full.

The transfer of money is usually notified by a message sent to the e-mail of the buyer.

Perhaps one of the most attractive services of the ASOS trading platform is free shipping and hassle-free returns. The store informs about the conditions of the return, its terms, about the payment of compensation in a letter that the buyer receives a few days later.

When returning an item at the buyer's discretion, the store will not reimburse the shipping costs. If a defective product is returned, then the store will cover all costs. He will also reimburse the costs of returning the goods that were sent in by the shop's mistake. Payment of compensation for delivery costs, dispatch by the store are made within 48 hours.

To receive compensation for expenses, you need to scan the receipt issued by the mail for sending the parcel post and send it to the store by e-mail. In this case, shipping costs will be refunded immediately. When the return form is sent through the mail, the money is transferred after the store receives it, so the refund procedure takes a little longer.

terrible shop Purchase method: delivery

Problem solved

Advantages: A large selection of things, and absolutely different and for every taste. That is why I initially attracted this service ... Disadvantages: Disgusting customer support, customer service and order dispatch system. I really liked the jumpsuit, however, I missed the moment in October and it was sold out. For the next month and a half, I checked every day whether it appeared in stock through the application. And here it is, a miracle, on Tuesday, 12/17/19, I discovered that this jumpsuit is in the store and it is exactly my size. I made an order, got things for free shipping, made a payment. Fortunately, there was no limit, since it was also supposed to arrive on December 31: a gift for NG and for my next birthday. For a day and a half, everything was fine, I received notifications from ASOS and from Boxberry about the order, I filled out a form for Boxberry with passport data. However, on 12/19/19, a letter comes to the post office that a refund has been made for this overalls, since it was not available, but the rest of the order was sent to me. I was not upset to describe how. It was the jumpsuit that I wanted, and the rest is just a nice addition. I wrote to the support service, online chat, with a request to provide a discount on one of the cobminesons of the same plan (the one that I ordered had a 40% discount, and it did not disappear all these six months, I asked for a 50% discount, taking into account all the inconveniences and the fact that, due to the fault of the stores, they send me an incomplete, two similar models would have approximately the same cost then, slightly more expensive) or to cancel the order. (continued below, did not fit) Comment: It turned out that I had to cancel the order myself and already through Boxberry, since they sent it to me, they do not interrupt the warehouse work and calmly send this shortage without even notifying the client. "We made you a refund", "we have such rules" and many other answers as if a bot. That was the whole dialogue. Are you short? Yes, who cares, we have already sent, and you will receive a refund and a letter about it in a day or more. These are two different situations, as they tried to explain to me. And they offered a coupon for a 10% discount. All. All the words of the specialist Christina were in this for the 3rd and 4th and 5th circles. They didn’t try to help me, they didn’t try to understand me (you don’t need the rest of the order without this position? Who cares!), There was no attempt to keep me as a client. No and no: "I have nothing else to help you with." There is no product, do the cancellation yourself, so be it, we will give a 10% discount. Awful experience. I'm not going to buy more (try) anything there. I add: Boxberry cannot cancel the order (although at the second contact I at least accepted an application for the future and my intervention is no longer required), since ASOS did not provide information to them (the weight of the parcels differs, for example, in tracking with them and with the UK service delivery), the second "specialist" sent me the answers as a carbon copy, some one to one, as the first, adding that they, in fact, have access and information the same as the clients, according to her. And they can't do anything, read the rules. We cannot cancel, Boxberry cannot, so wait at customs, they cannot cancel the order from the UK support service and they cannot provide me with information or contacts for cancellation (the P2P website does not have a direct live chat link to cancel the order), this is a useless service Support is everything ASOS customers can count on. As a result, the specialist ended the conversation herself, the time ran out - this is my first time. Disgusting company.