What to do if you forgot the password from the Sberbank card? Solutions to the problem

A bank card is a universal payment instrument that allows you to quickly pay and buy. It eliminates problems with cash: changing money and waiting for change after paying for the goods. All that is required from the cardholder is to enter the PIN number at the checkout. But it happens that at the right time it is not possible to remember the password from the Sberbank card. What to do in these cases?

What happens when you forget your PIN?

A person lives in a frantic pace of life, every day he is haunted by a bunch of urgent tasks and responsibilities. It is not at all surprising that at some point some information may fall out of your head.

For example, when paying for purchases at the checkout, you may find that you have completely forgotten the password for your Sberbank card. Many people, afraid of being in this situation, take measures to quickly find out their secret numbers.

Someone writes down the password in a notebook, someone displays it on the back of the card. It is forbidden to do this, as bank cards are easy to lose or forget in a public place. In this case, the person who found the card can pay with it or withdraw cash from it.

It is advisable to memorize information related to the PIN of a bank card. If you forget, it is always possible to restore using the services of Sberbank.

Everyone can forget the secret code, so the Sberbank card holder is given 3 opportunities to enter it correctly. If it was not possible to remember the password, after the next incorrect entry, the card will be automatically blocked.

Let's discuss how to find out the password from the Sberbank card if you forgot.

Ways to find out the password

Sberbank password recovery is an automated process. You can find out the forgotten numbers on your own, as well as using the services of a banking organization.

Consider the list of ways to recover a lost PIN:

1. Information about the password can be found in the agreement on issuing the card, in the envelope in which it was issued to the owner. But these papers can be lost, so by now other options have been developed that allow you to restore the secret code.
2. You can recover your password by calling the bank's hotline. It is required to tell the operator about the problem (lost code), dictate passport data and name the secret word or encrypted phrase. Further actions will be coordinated by the operator.
3. You can find out the password at a branch of Sberbank by contacting an employee for help.

There is also an alternative option, how to recover the password from the Sberbank card. It involves reissuing a payment card (credit or debit). With this operation, the account holder will be issued a new payment instrument with new details and passwords.

Recovering a password at a bank branch

Recovering the secret code through the banking department is a complex and time consuming process. It requires certain steps to be taken:

1. Personally come to the Sberbank branch, taking documents confirming your identity.
2. In the presence of an employee, issue an application for code recovery. When compiling it, you will need to describe in detail the reasons why you needed a new password from the card.
3. Within a few working days, the application will be under consideration. Then, the system will automatically change the PIN code number, the notification will be sent by the Russian postal service.

It will take about 1 month to change the code in this way. This is very long and time consuming, but considering the application, the system cannot refuse to receive a new PIN.

Is it possible to restore the secret code in my personal account?

Is it necessary to make a personal visit to the bank branch to recover the PIN code, or can the procedure be carried out remotely on the Internet? Unfortunately, the procedure for obtaining a new PIN on the personal account page or through the mobile application is not provided. In this way, the management of Sberbank is trying to protect customers and protect their personal data.

In the case of changing the PIN code via the Internet, additional confirmation of the actions would be required, for which the system had to reset SMS with a one-time password to the phone number assigned to the card. This is not safe, as scammers can hack the service and get hold of secret information, link another PIN to the card without the knowledge of the owner.

A secret PIN code is assigned to a payment card only once at the time of its issuance. It is issued to the holder in a sealed paper envelope. It is implied that no one but the owner should know it.

If you have forgotten both your PIN and the encrypted password, you will no longer be able to use your card. You need to order a reissue. Then a new PIN will be issued at the time of receiving a new card.

Card reissue

You can recover your payment card password by ordering its reissue. You can do this in two ways:

• Personally drawing up the appropriate application at the bank branch.
• By submitting an application remotely in the Sberbank-online Internet service.

Card reissue is a standard banking service provided to all customers without exception. In time, it takes no more than 2 weeks, after which the person receives a new plastic with new details and secret passwords.

Below is a list of cases when a card reissue cannot be avoided:

1. The end of its life is nearing;
2. The card is lost;
3. The information about the PIN code was taken over by third parties.

In a situation where the PIN becomes known to third parties, it will not be enough just to change it, for example, by calling a hotline. The payment card must be blocked, and then an application for a new one must be drawn up. Otherwise, you can become a victim of financial fraud.

A PIN code is issued to a person at the time of receiving a card, but few people know that it can be changed. Instead of numbers randomly selected by the system, you can set any four-digit number combination that you can associate with something. For example, with the date of an important event in life. This will help you stop forgetting your PIN.

Step by step instructions on how to change the secret code:

• Insert the plastic into the receiver of the self-service terminal;
• Enter the code you want to change (knowledge of it is a must!);
• In the menu that appears, find the "Change Pin" button, click it;
• A window will open in which you will need to enter the old code, and then specify the new one.

Performing these simple steps can permanently solve problems with remembering secret codes and passwords. When you choose the numbers yourself, their sequence is better stored in memory, which allows you not to use the PIN code recovery procedure. You can also change it in the bank department, where you have the right to ask for the help of a consultant.