How to get rid of unnecessary paid subscriptions - advice to subscribers of Megafon, MTS, Beeline and Tele2

At the end of November 2016, Russian subscribers of the largest mobile operators again began to complain about paid services and subscriptions that are connected by mistake, but cost the user a few extra rubles a day. The editors of the site figured out how to disable unnecessary services and prevent them from reconnecting.

Russian subscribers of mobile operators regularly pay attention to subscriptions and paid services that appear, for example, after visiting certain sites that impose such services.

In November 2016, the director of strategic communications at Mail.Ru Group, Georgy Lobushkin, said on his Facebook page that he had discovered that his grandmother, who uses the services of Beeline, had extra subscriptions that cost her 6 rubles a day or 180 rubles a month. . In the support chat, he was informed that such services are connected by “clicking on the Internet”.

A few days later, Ivan Kalyuzhny, head of social media at Alfa-Bank, shared a similar story - he found his mother, an MTS subscriber, had several subscriptions totaling 27 rubles a day or more than 800 rubles a month.

In 2015, the founder of Liveinternet German Klimenko, who now holds the post of presidential adviser on the Internet, spoke about a similar situation. He explained that he used the services of MegaFon and complained about one of the news sites that redirects users to a page with a video. To view it, the subscriber unconsciously connects a subscription to himself - the terms of use are indicated in an unreadable font in the corner of the screen.

After the publication on the site, the operator’s representatives reported that they had recorded “the fact of unfair attraction of subscribers to the subscription”, fined the content partner who is engaged in connecting such subscriptions, and also returned the money to all subscribers and disconnected the existing subscriptions.

The editors of the site publish instructions for subscribers of the four largest Russian operators on how to calculate and disable unnecessary subscriptions and prevent their occurrence in the future.

"Megaphone"

How to detect and disable connected subscriptions

After connecting a paid subscription or service, the subscriber receives an SMS with information, which also contains a command that helps to refuse the service.

To view the connected paid services and subscriptions, you must enter your personal account on the site.

In addition, the personal account is also available in the mobile application.

If a user discovers that they accidentally subscribed to a service, they should call the support service at 8-800-550-05-00 and leave a complaint. The operator after such requests can return the money.

Subscribers of "MegaFon" in any salon of the operator can connect a perpetual content account for free. To do this, you need to have a passport with you. The operator also connects a ban on subscriptions to subscribers who have issued a MegaFon bank card linked to the main account.

Such an account can also be connected through the contact center by phone, but only for three months.

And in the mobile app.

If a user discovers that they accidentally signed up for a service, they should call the support service at 611 and leave a complaint. The operator after such requests can return the money.

How to protect yourself from connecting subscriptions in the future

To control costs, the subscriber can connect a separate personal account from which content costs will be debited.

You can apply for opening a content personal account at Tele2 customer service centers. For this operation, the owner of the SIM card must have a passport with him.

The operator's website contains commands for replenishing and checking an additional account.