How to find out why money is being withdrawn from the phone

Almost every mobile phone user has experienced an unpleasant situation: money disappears from a personal account for no apparent reason. Sometimes the amounts are so insignificant that you do not notice their loss, and sometimes the speed of the disappearance of the balance is so lightning fast that you do not have time to replenish it. You can find out the reasons and measures to prevent such situations in the following article.

Why can they withdraw money from the phone?

An unpleasant fact - the discovery of money withdrawn from the phone occurs at the most inopportune moment, when you need to make a particularly important call. To find out why the money disappeared from the balance, you need to determine the reason:

• you have activated a tariff option or service with a subscription fee. Sometimes telecom operators offer to connect a free option as part of a temporary promotion. When the deadline expires, the money for the service is charged in full;
• your number is connected to any paid subscription. You may not even notice the moment of connection, most of the subscriptions were created for fraudulent purposes and active Internet surfing helps them with this. In some mobile networks, fraudulent subscriptions are very easy to attach to phone bills. See below for how to avoid this. ;
• some tariffs, with free calls within the network, have a limited number of minutes. With frequent long conversations, it is quite possible to go beyond the limit, in these minutes the operator, quite logically, will withdraw money from your number;
• your tariff provides for a subscription fee, which is charged on a monthly basis. This incident can happen if you inattentively studied your tariff plan when connecting.

How to find out the reasons for writing off money from the phone?

The surest way to find out about charges is to call the Contact Center. Each operator has its own help desk number:

• MTS - 0890;
• Megafon - 0500;
• Beeline - 0611;
• Tele2 - 611.

The contact center specialist will need to identify you, for this, prepare your passport or remember the code word (it is usually fixed in the service agreement for the SIM card).
Can't get through to the contact center? You can find out about charges in the Personal Account of the mobile operator's website. First, check for paid options and services, and then make sure there are no subscriptions in the “My subscriptions” section.

In the Personal Account, you can both refuse services you do not need, and order a free itemization of room expenses.

Sometimes large amounts are written off due to sending expensive SMS messages abroad or to neighboring regions. This is due to an incorrectly selected tariff plan. In the relevant section of the Personal Account, you can select and change the tariff for a more favorable one.

If you know for sure that the money was debited within 24 hours, then you can use the short number to quickly detail the costs. Each operator has its own number, for example, if you are registered with the MTS network, dial *152# call. Quick detail Beeline is checked by the number * 122 #. Megafon users will be able to find out about the last 10 charges using the short command *512#.

Of course, no one forbids contacting specialists directly to the operator's office. Competent specialists are obliged to provide you with detailed advice and help in solving the problem.

How to protect yourself from unnecessary debits of money from your phone

Of course, it is unpleasant to find a negative balance on your phone. But, as we can see, it is not at all difficult to find the cause and stop “incomprehensible” write-offs. To protect yourself from repeated situations, you should be more careful when connecting additional options and keep communication costs under control.

When using mobile Internet, try to visit only trusted sites. Try not to enter your phone number anywhere, scammers often hide paid content subscriptions behind these tricks.
Pay special attention to the settings of your own smartphone. In some, by default, it is worth sending SMS messages like “I'm busy”, “I'm in a meeting” in response to missed calls.