Letter templates and standard phrases in English used when making purchases on eBay, Aliexpress and other online stores. Writing trainer on Aliexpress: sample letters. How to write a letter to the seller on Aliexpress in English: templates

There are a huge number of sellers selling their products on the Aliexpress website. Sooner or later you may need to contact one of the sellers on Aliexpress for reasons such as:

• clarification of the sizes, colors, and configurations of the items you want to purchase;
• questions related to delivery - for example, clarifying the correctness of the track number; questions about parcel tracking, etc.;
• solving problems related to the goods received: defective, less quantity, sent something other than what you ordered - without opening a dispute;
• and various other reasons.

You can write a message to the Aliexpress seller in several ways:

• through the product selection and order page - using the “Send a message” or “Online chat” function;
• through the “My orders” section;
• other ways.

Now I will tell you everything and show you in pictures.

The bulk of traders on Aliexpress are Chinese (except for the section) who do not know Russian. But don't worry, you don't need to learn Chinese. To communicate with the seller you need to use English, but you don’t need to know it either. An online translator from Google or Yandex will come to your aid.

You need to write your message in Russian in a translator, it will translate the text into English, then you copy the translation, paste it into the message form and send. It's very simple.

How to write a message to the seller on the product page?

If you need to clarify some details about the lot with the merchant or ask for a discount, then you can write to him directly from the product card. To do this, click on the phrase “Send message”. You can do this in two places:

• at the top of the page - just hover your mouse over the name of the store, bringing up a window in which you click on “Send message”

• Below, in the column on the left, next to the description of the lot, there is also a “Send message” function

No matter where you click, you will be redirected to the next page where you write your message to English. If necessary, you can add 1 photo.

You should know that the seller can respond to a message either immediately or the next day. (Most often, due to different time zones).

How to contact the seller via chat?

Most likely, you noticed in one of the pictures above, an icon similar to an onion/muzzle. So, if this icon and the phrase next to it are yellow (online), then you can try to contact the merchant via chat. If it's gray, it means he's offline.

Correspondence via chat allows you to find out all your questions much faster. If the seller is near the computer, he will quickly give you an answer and you will not have to wait long, as often happens in the method indicated above.

To communicate in this way, click on the icon and a new browser window will open. You may have to log in again by entering your details. After this, you can ask the merchant your questions and receive answers.

Sometimes it happens that a store representative is shown online, but does not provide answers. Therefore, if no one answers you, write a regular offline message.

How to write to the seller from “My Orders”?

If you already have a completed order and have any questions about it, then you can write to the store directly from the order itself.

To do this, go to the “My Orders” page, find the one you need and click either “More details” or “Message to seller” - there is no difference.

In the new window, find the column “Leave a comment for the seller”, write your letter to the seller, add a photo if necessary and click “Send”.

How to write to the seller in the Aliexpress application

If you buy on Aliexpress using mobile application and don’t know how to contact the store through it, then here’s a hint:

• Before placing an order, when selecting and studying the product description, scroll to the very bottom of the page and find the phrase “Contact the seller”. By clicking on it, you will go to a new window in which you can write your message.

• if the order has already been placed, go to your orders, click on the one you need, then on “Order message”

Let's sum it up

In fact, these are not all the ways you can contact the store. There are more of them:

• go to the store itself and find the function you need;
• if you are looking for an item on Aliexpress through a search, then in the search results when you hover your mouse over the product, you can also see an onion-shaped icon that will allow you to write to the seller;
• If you have added items to “My Wish”, then from there you can contact the store that sells this item.

In general, dear friends, there are a lot of ways and you yourself will soon notice them. Good luck to you!

To make purchases online on English-language trading platforms: eBay auction, Amazon hypermarket, Chinese Aliexpress, and hundreds of others, perfect knowledge of the English language is not at all necessary. Descriptions of goods can be translated using an automatic translator like translate.ru or simply using any search engine find a similar product in the Russian-language segment of the Internet with an already translated description. Correspondence with sellers on eBay and staff of online stores usually comes down to standard phrases.

We have tried to put together a small "phrase book" with a set of the most commonly used phrases and expressions that you can use for typical situations. The phrases are composed as simply as possible so that if necessary, you can always “construct” the desired letter.

1. Politeness never hurts in any situation. Try to always start your message with a greeting and end with a goodbye and signature.
2. The letter should always be specific; remember that the people you are addressing, as a rule, you are not the only client. Therefore, always indicate the identifier of the product(s) that the letter concerns: this could be the lot number on eBay, the internal number of the product in an online store, or, as a last resort, just insert a standard URL - a link to the product. In a letter, after the word product - item, you can always insert a number or link in brackets.
3. If your knowledge of English leaves much to be desired, you should not build complex structures. In this case, brevity is your strong point. Use simple phrases.
4. Disrespect, rudeness, rudeness, threats never bring any benefit. Try never to “burn the last bridge” with insults, even in the most difficult and seemingly hopeless situation. This is not in your interests - because everything can change. On eBay, rudeness and insults are punishable, and threats may result in the user's account being blocked.
5. Try to make the letter reasoned. Do not make unfounded statements, statements, or put forward unreasonable demands. Support everything you write with facts.

Email templates and standard phrases in other languages

Standard phrases

Russian	English
Dear Seller	Dear Seller
Dear / respected	Dear Sir/madam
I won item(s)	I have won item(s)
I purchased item(s)	I have bought an item(s)
Best wishes	Best Regards
Best wishes	Kind Regards
I'm really sorry.	I'm really sorry.
Great.	Great.
I have made several purchases on eBay and have good reviews in your profile, as you can see.	I have already purchased items on eBay and I have good feedbacks in my profile, as you can see.
I tried to contact you, but received no response.	I tried to contact with you, but I haven’t got any reply.

Questions about the purchased product

Russian	English
Please send me some additional photos of this item. Preferably in good resolution.	I kindly ask you to send me a few additional photos of this item. It is desirable to send photos in high resolution.
Could you provide me with more information regarding this product?	Could you please give me more information about this item?
Where was this product purchased?	Where was this item bought?
When was this product purchased?	When was this item purchased?
What condition is this item in?	What is the state of this item?
Why did you decide to sell this product?	Why have you decided to sell this item?
In what country was this product produced?	In what country was this item produced?
Do you have a document confirming the date and place of purchase of this product (cash receipt/invoice)?	Do you have a document that confirms the date and the place of this item purchase (cashier’s receipt / bill)?
Do you have a warranty card for this product? Can you send me a copy of it?	Do you have a warranty service coupon for this item? Could you please send me the copy of it?
Does it come with a software disc?	Do you provide the disk with software?
What main software is installed on at the moment?	What basic software is now installed?
Device serial number?	What is the serial number of the device?
Is a case included?	Do you provide the case?
Does the kit come with a mounting kit?	Do you provide the complete set of fastenings?
Is a charger included in the package?	Do you provide a charger?
Please send me photos of the information label of this product, where the country of origin / fabric composition / size / power supply specification / serial number will be visible.	Please, send me the photos of information label of this item, from which I could find out the country-producer / structure of the fabric / size / the power unit specification /serial number.
Has this item been washed or dry cleaned?	Was this item laundered or dry-cleaned?
Have you sent this product to an atelier/workshop for repair/adjustment to fit your body (height)?	Have you taken this item to the atelier / to the workshop for repair / alteration to the body (height)?
Is this product made of leather or leatherette?	Is this item made of leather or of leatherette ?
Is this product entirely made of leather or are there leatherette/fabric inserts?	Is this item entirely made of leather or there are insets of leatherette / fabric?
Does this product have visible/hidden defects?	Does this item have visible / hidden defects?
Can you measure the length of the insole?	Could you please measure the length of the insole?
How long has this product been in use (used)?	How long was this item in use (used)?
How would you rate the condition of this product on a scale of ten (0 - terrible, 10 - perfect)?	How would you evaluate the condition of this item in ten-point system (0 - terribly, 10 - irreproachably)?
Is this item brand new with tags/tags/stickers in manufacturer's packaging?	Is this item absolutely new with tags / labels / stickers in manufacturer’s box?
Is the power supply of this device designed for 110 or 220 volts? Or is it universal 110–220?	Is the power unit of this devi e rated at 110 or 220 volts? Or is it universal 110-220V?
Does this device come with a European or US power plug?	Is this devise supplied with a plug of European or US standard?
How long has it been used this device?	How long was this device used?

Payment for goods

Russian	English
I have won the following lot(s) (lot numbers #), I request that you send me a total invoice for payment. Delivery via USPS EMS (USPS Priority, Royal Mail).	I have purchased the following item(s): #. I kindly ask you send me general invoice. Delivery via USPS EMS (USPS Priority, Royal Mail).
I purchased the following item(s) (lot numbers #) from you, I ask you to combine them into one package and send me a joint invoice for payment.	I have purchased the following item(s): #. I kindly ask you to unite them into one parcel and send me general invoice.
I purchased an item from you (lot number #), I have not paid for it yet, because I plan to also purchase (lot number #). Can you defer payment and if I win this lot (lot number #) combine all the goods into one package and send me a total invoice for payment?	I have purchased an item # , and I have not paid for it yet, because I’m going to purchase another item #. Could you please put off the payment, and if I win the item # , unite all the items into one parcel and send to me total invoice?
Unfortunately, I have some difficulties with payment, can I ask for a deferment of payment for.... days?	Unfortunately, I have some problems with payment, can I ask for a delay for ... days?
Unfortunately I am unable to send the payment, please send me your Paypal ID so that I can send the funds directly from my account.	Unfortunately, I cannot send the payment. Please, send me the identifier of your Paypal in order that I could send money directly from my account.
Can I pay for the goods by any other method other than Paypal?	Is it possible to pay in a different way than Paypal?
Can I pay via (international bank transfer, Paypal)?	Can I pay via (international bank transfer, Paypal)?
Please send me bank details.	Could you send me please bank account information?
The VAT must be returned to my Paypal (card) account.	The VAT value needs to be refunded to my Paypal (credit card) account.
I cannot pay for my purchase through PayPal because this online payment system does not work with residents of my country.	I can't pay for the purchase via Paypal, because this online payment system does not work with citizens of my country.

Delivery. Insurance. Customs

Russian	English
Delivery.	Delivery.
Insurance.	Insurance.
Customs.	Сustoms.
I am interested in purchasing your product(s), but I see that you do not ship orders to the country where I live (Russia, Ukraine). Can you make an exception for me and send me the item(s) via EMS (Priority, Royal Mail)?	I’m interested in purchasing your item(s), but I see that you don’t send them to the countries I live in (Russia, Ukraine). Can you make an exception for me and send me the item(s) via USPS EMS (USPS Priority, Royal Mail)?
I would ask you to send the parcel via EMS (Priority, Royal Mail).	I would like you to send the parcel via USPS EMS (USPS Priority, Royal Mail).
I am interested in purchasing your product(s), but the proposed delivery method does not suit me because it: too expensive. involves high customs duties. The parcel will take too long. too unreliable.	I’m interested in purchasing of your item(s), but the way of delivery you suggest isn’t convenient for me because: it's too expensive. the customs duties are too high. the delivery will take too much time. it's too unreliable.
You can send me this item(s) at Russian Federation(Ukraine, Kazakhstan, Belarus) via EMS (Priority, Royal Mail)?	Could you please send this item(s) to Russia (Ukraine, Kazakhstan, Belarus) via USPS EMS (USPS Priority, Royal Mail)?
I request that you carefully package the item(s) I purchased. I'm willing to pay extra for this.	Please, pack up the purchased item(s) good. I’m ready to pay for it additionally.
I purchased product(s) from you.... Please tell me, have you already sent the parcel?	I have purchased next item(s) from you .... Please let me know if you have already sent the parcel.
Please tell me the full cost including delivery to Russia (Ukraine, Kazakhstan, Belarus) via EMS (Priority, Royal Mail) and insurance.	Please, let me know the total cost including delivery to Russia (Ukraine, Kazakhstan, Belarus) via USPS EMS (USPS Priority Mail, Royal Mail) and insurance.
Can you tell me the date when you sent the parcel?	Could you please tell me the date when the parcel was sent?
Please send me a tracking number to track the delivery progress.	Please send me the tracking number.
Unfortunately, I still have not received the item(s) sent to me.	Unfortunately, I haven’t gotten sent item(s) yet.
I want to initiate a search for the parcel, but for this I need scanned copies of the shipping receipt and customs declaration CP22/23.	I would like to initiate a parcel search, but I need the scan-copies of the check of shipment and customs declaration CP22/23.
I ask you to indicate in the customs declaration the following value of the parcel: ... $	I kindly ask you to specify in the customs declaration the following value of a parcel: ... $
I ask you to send me this product as “used”, removing all stickers, tags, and price tags from it.	Please, take all the stickers, labels, and price tags off and send me the item as "used".
Is it possible to additionally insure the parcel? For the amount... .	Is it possible to insure the parcel additionally? To the amount of... .
I still have not received the parcel sent. Can you initiate a search for her and obtain insurance compensation?	I still haven’t received the sent parcel. Could you please initiate the search and insurance compensation?
This will help avoid paying unnecessary customs duties.	This will help to avoid duties.

Intermediaries

Russian	English
Can you ship this item(s) to my friend in the US who will then ship it to me? Is this possible?	Could you please send this item(s) to my friend in USA who will send it to me then? Is it possible?
My friend (my affiliate company) in the USA: will pay for this product, will receive it to your (her) address, and then send it to me.	My friend (my partner company) in USA: will pay for the item, will receive it at his(its) address, will send it to me then.
My friend (my affiliate company) will pay for the item(s) (via Paypal).	My friend (my partner company) will pay for the item(s) (via Paypal).
I will pay for the goods myself via Paypal.	I will pay for the item(s) myself via Paypal.

Canceling a deal

Item not received/not as described. Disputes. Returns

Russian	English
You promised me a full (partial) refund for the product(s) purchased, but you still have not done so. May I ask why? When will you make the return?	You have promised me full (partial) refund of money for item(s) purchased from you, but you have not done it yet. Can I ask you why? When do you do the refund?
I have to leave you negative feedback, because I still have not received the item(s) (the item received does not match the description).	I have to give you a negative feedback because I haven’t received the item(s) yet (the delivered item doesn’t correspond with description).
Can you guarantee compensation for the cost of return if the item I receive is not as described?	Do you guarantee the compensation of the return cost in case the item doesn’t correspond with description?
I purchased this item, paid for it via Paypal, but I still haven't received it.	I have purchased the item, paid for it via PayPal, but I haven’t received it yet.
Please refund me the full amount paid as soon as possible.	Please refund me in full asap.
The product sent to me does not match the description (broken), but sending it back to you is very expensive, I can count on a partial (full) refund of the money paid to my Paypal account?	The item delivered to me doesn’t correspond with description (it’s broken), but it’s too expensive to send it back to you. Can I ask for a partial (full) refund of money to my Paypal account?
The product I purchased from you is in need of repair. As I was told in service center, the repair will cost.... Can I count on a partial refund for the amount of the repair? (partial refund to my Paypal account)?	The item I have purchased from you needs to be repaired. In the service center I was told that repair will cost .... Can I ask for partial refund of money to the amount of the repair cost (partial refund of money to my Paypal account)?
The item in the package was not the one I purchased.	In the parcel there was not the item I had purchased.
Unfortunately, I have to turn the dispute into a complaint.	Unfortunately, I have to turn the dispute into claim.
Do you accept returns of goods from Russia (Ukraine)?	Do you accept return shipping from Russia (Ukraine)?

Exchange of feedback

Standard phrases for positive feedback

Russian	English
Complete, truthful description of the product.	The full and true description of the item.
Good price.	Good price.
Excellent communication.	Great communication.
I recommend it to everyone.	I recommend everyone.
Pleasant to do business with.	It’s a pleasure to deal with.
I will buy more.	I will purchase more.
A true professional.	A real professional.
The product matches the description.	The item corresponds with description.
The goods were received as soon as possible.	The item was delivered very fast.
Great seller.	Great seller.

Standard phrases for negative reviews

Russian	English
I received an item that does not match the seller's description.	I have received an item that doesn’t correspond with the seller’s description.
The goods have not yet been received.	I still haven’t received the item.
There was a delay in shipping the purchased item.	The sending of purchased item was delayed.
Poor communication.	Bad Communication.
The seller does not respond to letters.	The seller doesn’t reply to the letters.
Received broken (broken) item (in poor condition).	I have received broken (smashed) item (in a bad condition).
The seller does not answer phone calls.	The seller doesn’t answer the phone.
The product is not original. Received a fake.	The item is not original. I have received the fake.
The seller packaged the item(s) poorly.	The seller has badly packed the item(s).
The size indicated in the description does not correspond to the size of the product received.	The size mentioned in the description doesn’t correspond with the size of the item delivered.
Sells fakes (counterfeit goods).	He is selling counterfeit items.
Rude in communication.	He's rude.
Undisguised rudeness.	Bald-faced rudeness.
The seller insulted me.	The seller outraged me.
Scammer.	Swindler.
I don't recommend doing business with him.	I advice to avoid him.
Sells a product without having it in stock.	He sells items that he doesn’t have.
The product was never sent to me.	He has never sent me the item.
The seller returned my money (part of the money).	The seller refunded me money (refunded a part of money).
The item received is in poor condition. Torn (dirty, broken).	The item delivered in bad condition. It's torn (dirty, broken).
Refused to return the money.	He denied to refund money.
Indicated in the customs declaration a different amount than was agreed upon.	In the customs declaration he specified different sum than was agreed.
Sent the item(s) in a different way than agreed (cheaper).	He sent the item(s) in a different way than was agreed (more inexpensive).
Involved me in unnecessary expenses.	He put me to extra expense.

Communication with the seller is very important factor successful shopping. This is not only a solution to any problems, but also an additional guarantee that you will receive a product that will meet your expectations. Or you will have weighty arguments in a dispute if he suddenly sends you the wrong size, style, model, etc.

In what cases should you write to the seller?

1) When choosing and ordering a product, in order to:

• - ask to choose the size according to your parameters
• - find out if the product is currently in stock
• - clarify product characteristics
• - ask for real photographs of the product taken by the seller
• - ask for a discount on a product
• - ask for the goods to be packaged more carefully

2) If the goods are paid for but not shipped.

• - If the goods are not sent for a long time. Find out when your parcel will be sent.
• - There was a mistake with the order, address or name of the recipient. In some cases, it is convenient to ask to change this data without canceling the order. The main thing is to do this quickly, before the seller has time to send the parcel.

3) The order has been sent, but:

• - The track number is not read for more than 10 days. Ask the seller to check the tracking number.
• - Any other problems or questions regarding tracking your tracking number.
• - Questions about the received product.

All communication with sellers takes place in English. If you don't know English well, you can use Google translator. In order for the seller to understand the automatic translation correctly, you need to follow a few tips:

How to contact the seller on Aliexpress?

There are many on the Aliexpress website convenient ways write to the seller:

• - email
• - special message service
• - online chat with the seller
• - comments on the order

The main methods of communication are indicated in the store contacts.

We will dwell on the most convenient ones in more detail.

1) Message Center

If you haven't placed an order yet, then one of the most simple ways Contacting the seller means writing him a message.

You can upload pictures to such messages in order to graphically support your words.

These messages will appear in your message center.

2. Comments on the order.

If you have placed an order, there is a more convenient and reliable way to communicate with the seller - you can leave a comment for him in each order placed. Many buyers place an order without paying, showing the seriousness of their intentions. And after that.

It is also convenient to clarify some order parameters. For example, is the product really made of genuine leather? Will the product be packaged well, and so on. The main advantage of this communication in the comments to the order is that this correspondence will be displayed in the dispute. And therefore, it will be available to mediators during escalation. And, of course, it is immediately clear to the seller what kind of order we are talking about. You will not need to specify the order number, unlike the situation when you use other means of communication.

You can add photos to comments, which is also a huge plus.

In order to leave a comment on an order, you need to go to the order details or simply click on the “Message to seller” link opposite the order.

Chat with the seller via TradeManager

If the seller is online (the icon is yellow), then you can chat with the seller through the TradeManager chat, which will open in a separate window.

You can also install a special TradeManager program, which will help you keep in touch with sellers without going to the Aliexpress website

This method is convenient for those who make a lot of orders and who need more interactive communication with the seller.

Have a question? Write it in the comments or chat

If you are interested in any question about a product on AliExpress, you need to write it to the seller. It's very easy to do this without even knowing foreign language. In this article you will learn how to write to the seller on AliExpress.

In what language should I write to the seller on AliExpress?

Most often, many people are interested in what language to write to the seller on AliExpress. And this is logical, because this trading platform is Chinese, which means that the sellers on it are from China, and few people know their native language.

To our great joy, the vast majority of sellers communicate in English. Some even write in Russian. But not every buyer knows English either.

Nowadays there are a lot of programs and online translators. For example, I use a translator from Yandex. Write Russian text into it, copy the translation into English and send this message to the seller. When you receive a response from the seller in English, you also copy the message and paste it into the translator.

Yes, such translators are not ideal. Sometimes they translate words slightly distorted. But don’t worry, Chinese sellers, most often, also write in broken English. You can even make jokes about their Russian style. But this doesn’t matter, because in this way, even without knowing English, you can write to the seller on AliExpress and state the essence of your problem.

If for some reason you cannot use such a translator, then you should write to the seller on AliExpress in your native language. Most likely the seller will translate your message himself. But in most cases, you will still receive an answer in English.

What should I write to the seller on AliExpress?

Every time you place an order, it is advisable to write to the seller on AliExpress. Even when you have no questions or wishes. Don't know what to write? It's simple:

• It is worth asking about the availability of the product in the desired color, size, and other parameters. Sometimes a product is out of stock, but this information has not yet arrived on the product description page. This happens extremely rarely, but it is better to clarify this issue.
• If you are updating your wardrobe on AliExpress, be sure to consult the seller about choosing a size, even if you know how to use the size chart yourself.
• When there is no option to choose the color, shape, material of the product when purchasing, it is worth writing to the seller on AliExpress about your wishes.
• If the material of the product is important to you (for example, that cotton is 100% cotton), ask the seller a question about this. Sometimes errors are made in the product description due to inaccurate translation, so you should be on the safe side.
• Always bargain for price, conditions, bonuses. You can and should always write to sellers on AliExpress about this.

By the way, in addition to discounts from the seller, you can save on every purchase using cashback (what is aliexpress cashback?). I recommend you the wonderful and reliable cashback service Epn CashBack.

How to write to the seller on AliExpress before ordering?

There are several ways to write to the seller on AliExpress before ordering:

How to write to the seller on AliExpress after placing an order?

You can write to the seller on AliExpress after completing the order. For example, you need to ask to extend the buyer protection time or clarify some other issue. This is also very easy to do.

Go to the “My Orders” section. In the menu of each order there will be a link “Message to seller”. Click on it to write to the seller after completing the order.

You will be taken to a page with the entire history of messages with the seller for this order. At the bottom of the page there will be a feedback form already familiar from previous photographs. Use it to contact the seller.

As you can see, writing to the seller on AliExpress is very easy. So feel free to write to the selected sellers with any questions. If this article was useful to you, subscribe to site updates and learn a lot more new information. Happy shopping!

Sometimes when purchasing on Aliexpress, the product description does not contain some points that I would like to clarify. In this case, the seller will help us.

DOWNLOAD ALIEXPRESS MOBILE APPLICATION

Many people don’t know how to communicate with him. Therefore, here complete instructions— how to contact the seller from aliexpress?

How to contact the seller with Aliexpress and ask questions?

Now we will look at how to write to the seller in Aliexpress. This can be done in two cases.

The first is when you are just looking for a product and would like to learn more about it from the seller. So, open the page with the product and scroll down a little, to where the description is. This is where we will find the SEND MESSAGE button:

Click on it and this form will open:

Everything is simple here: write your message and send. You can also add a file, for example, if you want to ask if there is a similar product as in the photo you sent.

Now the second case: how to contact the seller on Aliexpress if the product has already been ordered? My orders:

Here we can see the entire history of our orders for trading platform. Opposite each one there is a button write to the seller:

We select the order for which we have questions and click write, a page of dialogue with the seller opens:

In what language should I write to the seller from Aliexpress?

Many people are interested in the question: what language should Chinese write in? If you know English or Chinese, you can scroll through this topic.

Although not all Chinese themselves know English, much less Russian... They use translators for correspondence, why don’t we use them? In general, Aliexpress made an automatic translation and it seems to me that the sellers also have it:

As you can see, I write in Russian and don’t worry. The seller is interested in selling his product. If anything, he himself will find a way to translate your message.

Try to write short phrases so that the poor guy doesn’t have to translate your participial phrases with a bunch of introductory words and constructions :)

How to communicate with the seller on Aliexpress?

In addition, in what language to write to the seller, many are interested: in what form should I communicate with the seller? How to address him as YOU or YOU?

The Chinese are very good-natured people, so be friendly and polite:) Write short phrases calling him friend or dear friend. Here is a list of words and phrases with which you can start a conversation with an Aliexpress seller:

1. Hello!
2. Hello dear Friend!
3. Hi, friend!

Don't forget to thank the seller for the information provided and wish you a good day :)

Sometimes the seller may not understand you the first time, but be patient and try to formulate the idea as clearly as possible. If you respect others, you will be treated with respect.

How to send a photo to the seller on Aliexpress in a message?

I already wrote above how to send a photo to the seller on Aliexpress. You can attach a file from your computer under the message in the dialog:

These can be images in the following formats: jpg, png, jpeg, gif and bmp. Also, the file can weigh no more than 5 megabytes.

How to add a seller to the blacklist on Aliexpress?

Let's imagine a situation where the seller deceived you or simply bothered you with his messages. On Ali you have the right to add him to the blacklist. To do this, go to MY ALIEXPRESS/MESSAGE CENTER:

Find the necessary correspondence with the seller who did not please you and click on the text of the message. Your dialogue with him will open, and at the top you can see a button Blacklist:

Click on it and the seller will go to emergency situations. He will no longer be able to send you messages. To unblock a seller, in the MESSAGE CENTER menu, select SETTINGS/Blacklist and unblock the desired one.

By the way, if suddenly you were seriously offended, you can post your complaint on the AliTrust website and, more likely, this seller’s sales will immediately decrease.

To avoid falling into the clutches of scammers, learn.

Now you know how to contact the seller on Aliexpress and how to properly conduct a conversation with him.