If your iPhone breaks under warranty, where do you go? How the iPhone warranty works. Possibility of paid warranty replacement

Apple Certified Repair and Maintenance Services are available from Authorized Service Centers Apple. Their technicians are trained by Apple. They provide high quality service using genuine Apple parts. Apple provides support for these repairs.

How long will it take?

At many Apple authorized service centers, certain types of repairs (for example, screen repair) are carried out on the same day. If the technician needs to send your iPhone device to the repair shop apple center, you will be notified when it can be picked up.

How much is it?

After examining your iPhone technical the specialist will inform you total cost repair or replacement. In some cases, repairs may be covered by Apple's warranty or consumer protection laws.

Screen repair

Cracked iPhone screen can be replaced at one of Apple's authorized service centers.

All of these centers use genuine Apple parts and ultra-precise equipment to ensure your screen is as good as new after repair. Some centers provide same-day service.

Battery replacement

Apple's Limited Warranty covers batteries that fail as a result of a manufacturing defect, but not batteries that wear out through normal use. The cost of replacing a battery depends on iPhone models and whether the problem is covered by warranty or consumer protection law.

Hi all!
Istria is mine, but it’s worth making a few clarifications:
1. At my own peril and risk, I swam with X in the pool at Luzhniki and was fully aware of possible consequences:) This lasted two hours, plus there was a very heavy downpour. I took photos/videos underwater, dived with my phone, and in general I used it very actively. At the same time, music was playing from the JBL Flip 4 (by the way, the speaker survived both immersion and prolonged exposure to the rain).
1.1. By the way, about the consequences: the phone behaved well for the entire two hours, with the exception of the speakers that got wet and refused to work. About half an hour after leaving the pool, FaceID refused to work (later I thought that the sensor might be normal, but not working due to moisture on the lenses). After another half hour, the screen began to show green stripes, then it turned all green (by the way, I wonder why it was green), while the phone was clearly working (there was a vibration response when switching silent mode) and managed to dial the rescue service. After which it turned off (the charge ran out, it was less than 10%).
2. I had no illusions about the warranty, but first I decided to dry the phone on my own. It would be possible to take it to the unofficials for normal drying, but after their work no ASC would pick up the phone, so for three days the phone was dried at home in a warm, ventilated room. In addition, after “drying”, sooner or later there will be consequences, although it was important for me that the phone survives until the release of the next iPhones in September))
3. The phone was in working condition all the time. I was even able to recharge it and managed to connect it to the PC to make a copy, but the phone was locked, the screen behaved inappropriately (sometimes it worked, sometimes it was covered with green stripes), so I failed with the copy (fortunately, I installed 12b3 for two or three weeks back and made a copy then).
4. The phone went away cyclic reboot, when on the third day of drying I decided to reboot it in the hope that FaceID would recover. I didn’t recover, but the phone didn’t turn on again: the apple appeared for 5 seconds and went out again, and so on endlessly :)
5. On the 7th I arrived at McLabs. While driving I tried to dry my phone in the air duct nozzle. By the way, the method seemed effective to me, but I didn’t have much time. Upon arrival, the girl immediately noted that my phone was flooded (everything is clear from the lenses in the photo in the article). At the same time, no one looked at the indicator of moisture penetration: I was blunt, but the receptionist didn’t know :) That’s what it says in the acceptance report: signs of damage by liquid. The girl immediately said that it was extremely unlikely that they would do anything, no one would definitely do the repairs, so my only promising option would be a complete replacement for money. This didn’t upset me, but I left the phone for the sake of the experiment.
6. Periodically requested the status of repairs through the website. They responded to me by email twice and both times they said that they were waiting for the delivery of a new device from Apple. To the counter question whether my case was recognized as covered by warranty, I did not receive an answer. However, in a chat on the website, a service employee assured me that if the letter did not say anything separately, then my case was obviously covered by warranty. On the evening of the 13th, I received confirmation that I could go to the service center to get my phone.
7. On Tuesday, the 14th, I rushed to Chongarsky in Maklabs. There, the young man kindly gave me a new one, sealed in X film, took an autograph and went off about his business, leaving me completely incomprehensible of what had happened and a new phone in my hands.
8. Instead of an epilogue: the phone is not a PCT, so the warranty continues to apply (apparently this is Apple’s policy, I don’t mind at all) until November 30, 2018. In the act of issuing a new device, the reason says: “When restored through iTunes error 4013". That's all. There is no mention of liquid ingress or anything like that.

Despite high quality Apple devices, you still need to know this.

Apple is passionate about the quality of its devices. An example of this is not only increased requirements for component suppliers, but also for the recall of products that have technical problems.

Of course, with the growing popularity of “apple” products, the number has increased. It’s understandable, more devices means more, and it’s more difficult to monitor the quality of incoming components and production processes.

And so, trouble happened - one or another device malfunctioned. First of all, need to decide does it come with a limited one year warranty or in case you purchased a package AppleCare- three years old.

This is quite simple to do - just go to this address and enter serial number device for which you want to receive support.

1. Warranty has expired

Although this is sad, it is not critical - help is nearby! All you need is to choose a quality service with a good reputation. You can find an authorized service.

2. Warranty valid

First of all, we need to say hooray! We no longer “find ourselves” for extra money, however, there are some issues. Firstly, we already know that in the event of a breakdown of the warranty device, in accordance with the legislation of the Russian Federation, you have the right to replace the low-quality device or return the money paid for it.

Secondly, there are restrictions set by Apple for authorized service centers. It's about about those cases in which you will be denied free warranty service, namely:

• damage resulting from accidents, abuse, misuse, contact with water, fire, earthquake or other external influences;
• Damage was caused by using the device in a manner inconsistent with the user manual, technical specifications, or other published guidelines from Apple;
• Damage resulted from service (including upgrades and extensions) performed outside an authorized service center;
• the serial number has been removed or damaged;
• the device is stolen.

Lifehack. Not many people know about this, but in accordance with the legislation in force in the European Union, the minimum acceptable warranty period for technically complex devices is 2 years. Thus, if your Rostest or Eurotest is broken, you have every right to free warranty repairs in any EU state. To do this, just apply to the Apple Store. In case of refusal, you have every right to defend your interests in court.

Moreover, according to Apple instructions , which are used by authorized service centers, the device will not be accepted for free warranty repair if it is not certified for use in Russia.

However actually not accepted only iPhone, as well as iPad, the latter starting with iPad 4.

This ban does not apply to the so-called “Eurotest” - that is, devices intended for sale in European countries.

To others interesting fact is how it is applied in practice prohibition on unauthorized opening of devices. Due to the fact that authorized service centers have repeatedly recorded the presence of handprints inside brand new devices, this criterion is no longer a reason for denial of warranty. Thanks to our Chinese friends - apparently there aren't enough gloves for everyone.

As for the ground off bolts, erased notches and other traces of tampering, then everything is the same as before - WARRANTY DISCLAIMED.

If your device does not fall within these restrictions, you have every right to warranty service. All that remains to be done is to contact Apple support or directly to an authorized service center, which can be found.

Why contact support? There are several reasons. Firstly, specialists will be able to test your device remotely - perhaps this will resolve the problem.

Secondly, Apple has a concept " do-it-yourself repair" In this case, instead of the broken one, you will be sent another component and you can connect it yourself. Do not worry, motherboard They definitely won't give it. Do It Yourself extends to Magic Mouse, Apple Keyboard and other similar gadgets.

Third, if the support representative decides that the device needs to be sent to Apple, the company will send you already paid shipping invoices, and, if necessary, packaging materials. All that remains for you to do is to pack the problematic device and call a courier who will deliver it to Apple or an authorized service center.

Result of warranty service

With warranty service provided under a limited one-year warranty (or, as we already know, not quite an annual one), Apple can:

• repair the device using new or similar components;
• replace the device with a new one that uses new or used spare parts that are equivalent to new ones in terms of performance and reliability;
• – subject to the return of the gadget.

I hope you never need these tips, but it's worth knowing.

If in 2020 you wondered whether it is possible to return an iPhone back to the seller after purchase (to a store or to an individual) and get money - read the article and find out in what cases it is possible to make a refund and how to do it, or just get legal advice for quick solution Problems.

Important!

Please pay attention to the following:

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The relevance of the article was checked by our lawyers as of 01/16/2020

• This article discusses the possibility of returning only a new product (iPhone) that was purchased in an offline store (from an official representative, a commercial organization or an individual entrepreneur), if the product was purchased in an online store, then read;
• an iPhone of poor quality (defective), if the breakdown was not your fault, you can almost always return it within 10 years from the date of purchase;
• If the iPhone is a large item, there are specifics when returning it, which can be found at;
• if the product is a means of navigation and communication and has touch screen, then when returning such goods of inadequate quality, the rules set out in the following rules apply:
• If the defective product is intended for cooking and is not electrical, then when returning it, the rules set out in the following rules apply:
• If the defective product is a photo-video accessory and has a digital control unit, then when returning it, the rules set out by us apply.

So, you purchased, but now you want to return the iPhone and there is a need to return it. Now you need to decide on the following.

The iPhone you bought turned out to be of poor quality for a variety of reasons, for example:

• iPhone manufacturing defect (breakdown as a result of a manufacturing defect, poorly functioning product);
• defective coating - the paint has burst or cracked, there has been a scratch;
• individual parts and elements are faulty;
• defects of a different nature that do not allow the use of the product to the extent necessary, etc.

The iPhone you purchased was of good quality, but you didn’t like it based on any of its characteristics., For example:

• I didn’t like the color of the iPhone, its shape or dimensions;
• not happy with its design or design individual elements;
• its size, color or configuration, etc. did not fit.

Eventually:

Returning a low-quality iPhone

The following circumstances are of fundamental importance when returning an iPhone:

• whether 15 days have passed since the goods were delivered to you;
• Is there a warranty for the iPhone?
• if the warranty period is established, whether it has expired;
• Is Lifetime set on iPhone?
• If the service life is set, whether it has expired.

Important!

A low-quality iPhone is a technically complex product and special rules apply when returning it.

Return of an iPhone with defects within 15 days from the date of delivery

Important!

The type of defect and its significance in this case does not matter - you have the right to return the iPhone with any defects that arose through no fault of yours, if 15 days have not yet passed from the date of delivery and the warranty period has not expired.

The return period for the iPhone in this case is during the warranty period | ( | call ).

Refund period

The refund period for an iPhone of inadequate quality, for which the warranty period has not expired, is 10 days from the date of filing the claim | ( | call ).

• general passport ();

Important!

call).

If the iPhone has a warranty period, the seller (authorized person) is responsible for the defects of the iPhone unless he proves that they arose:

A free consultation does not oblige you to anything!

Call

Legislation changes quickly, and each situation is individual.

Save your time and money - call professional lawyers, or contact the online consultant in the lower right corner.

It's fast and effective, 24/7 and free!

The consultation was useful 94

call).

Step 4 | Getting money for a low-quality iPhone

Step 3 | iPhone examination

Product return story #1

Dmitry bought the product, but unfortunately it stopped working. The seller provided a new one, but it was also broken.

No one was going to return the money. Then Dmitry turned to a lawyer, together they presented a claim, did their own examination and drew up a correct statement of claim.

Eventually: the case was won, Dmitry bought the goods from a reliable seller, and the cost of the examination was 15,000 rubles. returned and compensated for the lawyer's services!

Important!

call).

Step 4 | Going to court

Step 6 | Receiving the money

In the event of a refund of the amount paid for an iPhone in court:

The costs of returning the iPhone are borne by the seller (authorized person) | ( | call ).

Returning an iPhone with defects during the warranty period

If any deficiencies are discovered, you have the right to:

Important!

• the disadvantage is ;

Period during which you can return the product

The return period for the iPhone in this case is within the warranty period | ( | call ).

A free consultation does not oblige you to anything!

Call

Legislation changes quickly, and each situation is individual.

Save your time and money - call professional lawyers, or contact the online consultant in the lower right corner.

It's fast and effective, 24/7 and free!

The consultation was useful 94

Refund period

The refund period for an iPhone of inadequate quality, for which the warranty period has not expired, is 10 days from the date of filing the claim | ( | call ).

Who can make a claim?

A demand for refusal to fulfill the contract and return of the paid amount can be made:

In addition, you can return an iPhone of inadequate quality and demand a refund of the amount paid from:

Documents you need to have with you when making a claim

• general passport ();
• iPhone purchase and sale agreement (if available);
• sales or cash receipt, non-cash payment receipt, other document certifying the fact and terms of purchase.

Important!

You can return it without a receipt. The absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the iPhone in this case is not a basis for refusing to satisfy the request for a refund (you can return it without a receipt) | ( | call ).

Who proves the circumstances of the occurrence of defects?

If the iPhone has a warranty period, the seller (authorized person) is responsible for the defects of the iPhone unless he proves that they arose:

• after handing over the iPhone to the consumer;
• due to consumer violation of the rules for use, storage or transportation of goods, actions of third parties or force majeure.

Thus, the circumstances of the occurrence of defects are proved by the seller (authorized person) | .

Algorithm of actions in the case when the seller (authorized person) agrees to an undisputed refund

Step 1 | negotiations with the seller (authorized person)

In most cases, in order to return the iPhone back to the seller (authorized person), only your verbal request is required. Many sellers are customer-oriented enough to check for obvious defective goods on the spot and immediately return your money.

If this does not happen, go to Step 2.

Step 2 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 3 | Returning a low-quality iPhone

If you refuse to fulfill the iPhone purchase and sale agreement, the seller (authorized person) has the right to demand that you return the faulty iPhone.

The costs of returning the iPhone are borne by the seller (authorized person) | ( | call ).

When receiving money, please consider the following:

Algorithm of actions in the case when the seller (authorized person) does not agree to an undisputed refund

Step 1 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

If the seller (authorized person) does not agree to return the money, you must write and submit a claim to him. The claim must be drawn up in a legally competent manner.

Product return story #1

Dmitry bought the product, but unfortunately it stopped working. The seller provided a new one, but it was also broken.

No one was going to return the money. Then Dmitry turned to a lawyer, together they presented a claim, did their own examination and drew up a correct statement of claim.

Eventually: the case was won, Dmitry bought the goods from a reliable seller, and the cost of the examination was 15,000 rubles. returned and compensated for the lawyer's services!

Step 3 | iPhone examination

If, after checking the quality of the product, the seller (authorized person) believes that the cause of the defects in the iPhone is the consumer, then he (the seller) is obliged to conduct an examination of the iPhone. Detailed information You can find out about the examination on our website.

A free consultation does not oblige you to anything!

Call

Legislation changes quickly, and each situation is individual.

Save your time and money - call professional lawyers, or contact the online consultant in the lower right corner.

It's fast and effective, 24/7 and free!

The consultation was useful 94

• The period for conducting the examination is 10 days from the date of presentation of the request.
• The examination is carried out at the expense of the seller (other authorized person).
• The consumer has the right to be present during the examination.

If the consumer does not agree with the expert conclusion, he has the right to challenge it in court.

Important!

if, as a result of the examination of the goods, it is established that its defects arose due to circumstances for which the seller (authorized person) is not responsible, the consumer is obliged to reimburse him for the costs of conducting the examination, as well as the associated costs of storing and transporting the goods | ( | call ).

Step 4 | Going to court

If the seller (authorized person) does not satisfy your demands pre-trial, you must go to court. Going to court requires legal qualifications, so to conduct a case in court, we recommend turning to professionals.

Step 5 | Enforcement of a court decision

If the seller (authorized person) does not want to voluntarily comply with the court decision, you have the right to choose:

• contact federal service bailiffs Russian Federation, which is entrusted with the functions of enforcement of judicial acts;
• send the writ of execution to the bank in which the seller (authorized person) has an account.

Step 6 | Receiving the money

When receiving money out of court, the following should be considered:

In the event of a refund of the amount paid for the iPhone in court:

• the amount of recovery is established in a court decision;
• the period and procedure for return are regulated by the legislation on enforcement proceedings.

Step 7 | Returning a low-quality iPhone

If you refuse to fulfill the iPhone purchase and sale agreement, the seller (authorized person) has the right to demand that you return the faulty iPhone if it was not provided earlier.

The costs of returning the iPhone are borne by the seller (authorized person) | ( | call ).

Returning a defective iPhone after the expiration of the warranty period (including when the warranty was not established), but within 2 years from the date of purchase

You can return your iPhone even if the warranty period has already expired or has not been established.

If any deficiencies are discovered, you have the right to:

Important!

The type of defect and its significance in this case is of decisive importance - you have the right to return the iPhone only in the following cases | :

• the disadvantage is ;
• deadlines for eliminating deficiencies were violated;
• it was impossible to use the product during each year of the warranty period for a total of more than thirty days due to the repeated elimination of its various defects.

Period during which you can return the product

The return period for the iPhone in this case is 2 years from the date of transfer | ( | call ).

Refund period

The refund period for an iPhone of inadequate quality for which the warranty period has expired (or if the warranty has not been established) is 10 days from the date of filing the claim | ( | call ).

Who can make a claim?

A demand for refusal to fulfill the contract and return of the paid amount can be made:

• to the seller– an organization, regardless of its organizational and legal form, as well as an individual entrepreneur selling goods to consumers under a sales contract – clause 2 of Art. 18 PDO;
• an authorized organization or an authorized individual entrepreneur– persons authorized by the manufacturer (seller) to accept and satisfy consumer requirements regarding goods of inadequate quality - clause. 2 tbsp. 18 PDO.

In addition, you can return an iPhone of inadequate quality and demand a refund of the amount paid from:

Documents you need to have with you when making a claim

• general passport ();
• iPhone purchase and sale agreement (if available);
• sales or cash receipt, non-cash payment receipt, other document certifying the fact and terms of purchase.

Important!

You can return it without a receipt. The absence of a cash or sales receipt or other document certifying the fact and conditions of purchase of the iPhone in this case is not a basis for refusing to satisfy the request for a refund (you can return it without a receipt) | ( | call ).

Who proves the circumstances of the occurrence of defects?

The burden of proof lies with the consumer; he must prove that the defects of the iPhone arose before it was transferred to the consumer or for reasons that arose before that moment | and ( | call ).

Algorithm of actions in the case when the seller (authorized person) agrees to an undisputed refund

Step 1 | negotiations with the seller (authorized person)

The first step is to contact the store where you purchased the iPhone or any other official representative with an explanation of the reason for the defect and an offer for a refund.

Not very often, but it happens that the seller (authorized person) in this case agrees to return the money even after a verbal demand.

A free consultation does not oblige you to anything!

Call

Legislation changes quickly, and each situation is individual.

Save your time and money - call professional lawyers, or contact the online consultant in the lower right corner.

It's fast and effective, 24/7 and free!

The consultation was useful 94

Step 2 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 3 | Returning a low-quality iPhone

If you refuse to fulfill the iPhone purchase and sale agreement, the seller (authorized person) has the right to demand that you return the faulty iPhone.

The costs of returning the iPhone are borne by the seller (authorized person) | ( | call ).

Product return story #1

Dmitry bought the product, but unfortunately it stopped working. The seller provided a new one, but it was also broken.

No one was going to return the money. Then Dmitry turned to a lawyer, together they presented a claim, did their own examination and drew up a correct statement of claim.

Eventually: the case was won, Dmitry bought the goods from a reliable seller, and the cost of the examination was 15,000 rubles. returned and compensated for the lawyer's services!

Step 4 | Getting money for a low-quality iPhone

When receiving money, please consider the following:

Algorithm of actions in the case when the store does not agree to an undisputed refund

Step 1 | Filing a claim (application) for cancellation of the purchase and sale agreement and return of the paid amount

Step 2 | iPhone quality check

seller (authorized person) has the right check the quality of the iPhone. Quality control is carried out according to the rules set out in, in which you will find more detailed information.

• The period for quality control is 10 days from the date of submission of the request.
• Quality control is carried out at the expense of the seller (other authorized person).
• The consumer has the right to participate in checking the quality of the iPhone.

If the seller (authorized person) does not want to carry out a quality check, you should proceed to Step 3.

Step 3 | iPhone examination

If the seller (authorized person) believes that the cause of the defects in the iPhone is the consumer, then the consumer is obliged to conduct an examination of the iPhone in order to establish that the defects of the iPhone arose before it was transferred to the consumer or for reasons that arose before that moment | ( | call ).

Important!

If the examination establishes that the defects of the iPhone arose before its transfer to the consumer or for reasons that arose before that moment, the authorized person is obliged to return the money paid for the examination | ( | call ).

Detailed information about the examination can be found on our website.

Step 4 | Going to court

If the seller (authorized person) does not satisfy your demands pre-trial, you must go to court. Going to court requires legal qualifications, so to conduct a case in court, we recommend turning to professionals.

Step 5 | Enforcement of a court decision

If the seller (authorized person) does not want to voluntarily comply with the court decision, you have the right to choose:

• contact the Federal Bailiff Service of the Russian Federation, which is entrusted with the functions of enforcing judicial acts;
• send the writ of execution to the bank in which the seller (authorized person) has an account.

Step 6 | Returning a low-quality iPhone

If you refuse to fulfill the iPhone purchase and sale agreement, the seller (authorized person) has the right to demand that you return the faulty iPhone.

The costs of returning the iPhone are borne by the seller (authorized person) |