BPS Sberbank requires you to download the firefox plugin. How to fix Firefox. And what to do if you can’t enter the “Gosuslugi”? Additional settings for Google Chrome: permission of the installed add-on
How to fix Firefox. And what to do if you can’t enter the “Gosuslugi”?
System administrator Anton Sevostyanov prepared a user manual Mozilla Firefox, which told how to enable JavaScript support.
Hello dear friends! I will tell you what to do if the Gosuslugi website (the method is also relevant for other services) suddenly stops working. Firefox recently updated to version 52 which does not support some plugins. Let's see what happened and how to deal with it.
We open the website "Gosuslugi" and try to go to Personal Area. A message appears that the plugin is not installed. Brave claim! Let's check it out: Menu - Add-ons - Plugins. It turns out that the developers refused to support some of the plugins. Let's go to the "More" menu.
It turns out that the failure with the "Gosuslugi" occurred due to optimization, which was supposed to increase the performance of the browser. To make it easier for users to switch to new version, the developers have created a special version of Firefox ESR, which supports all the usual features of the program. You can download it.
It is recommended to install the 32-bit version because 64-bit still does not support all features.
Install the program, the required one will appear in the list of plugins - Crypto Interface Plugin, which is required to work with the site "Gosuslugi".
Thus, if you have problems with the operation of any services in Firefox, check the current version of the browser. remember, that Firefox installation ESP with support for legacy plugins is a temporary solution. Going forward, you'll still have to look elsewhere, as Mozilla guarantees support for Firefox ESP until the end of 2017. I don't recommend using outdated version, because this way you expose your computer to the risk of infection.
In the next video I will talk about automatic opening pages in different browsers. This feature is useful in situations where correct operation The service requires multiple browsers.
Anton Sevostyanov
System Administrator,
Required to work with certificates, to encrypt and decrypt the necessary documents using your EDS on browsers such as Chrome, Mozilla, Opera, and so on. Naturally, the crypto provider itself must be installed on your computer or. As you probably already know, the utility is an analogue of this browser plugin, which is why prerequisite proper work of electronic platforms was work on this browser. Thus, CryptoPro EDS browser plug+in frees your hands and allows you to work on any browsers and sites where you need to use EDS.
To install this plug-in, first of all, you need to download CryptoPro EDS Browser Plug-in to your computer, unzip setup file to any place convenient for you, for example, on the desktop and double-click to launch it. Installation does not require much effort, click the "Yes" button and continue: :
Installed after a couple of minutes. If you have open browsers, they will need to be restarted. The computer does not need to be restarted:
If you are using , then you need to perform a couple more steps. Launch your browser and copy and paste this text into the address bar: chrome://extensions and in the list that opens, you should see the "CryptoPro Extension for CAdES Browser Plug-in" extension in the enabled position:
If this setting is already enabled, you don't need to touch anything, just restart your browser and it's ready to go. If there is no such extension, then go to the following link: CryptoPro Plug-in and install the extension from the application store.
In the case of a browser, you need to address bar write opera://extensions and press Enter, where you will be taken to the extension manager: The plugin must be enabled:
And finally, if your favorite browser is
The rules for installing the CryptoPro CSP plugin in Mozilla Firefox differ depending on the browser version - 52 and higher, or older.
Mozilla Firefox version below 52
To sign documents in Mozilla Firefox:
- Disable automatic update. To do this, go to "Menu" ⇒ "Settings" ⇒ "Additional" ⇒ "Updates" (Fig. 1).
- Install version 51.0.1 from Mozilla Firefox official website.
To install the CryptoPro Browser plug-in, follow these steps:
- Download the installer from the official website of the Crypto-Pro company www.cryptopro.ru/products/cades/plugin and run the executable file.
2. In the CryptoPro Browser plug-in installation window, click the "Yes" button (Fig. 2-a).
Rice. 2-a. Installing CryptoPro Browser plug-in 3. Wait for the installation to complete (Fig. 2-b).
Rice. 2b. Installing CryptoPro Browser plug-in 4. Click the "OK" button and restart the Internet browser (Fig. 2-c).
Rice. 2-in. Installing CryptoPro Browser plug-in Important
After installing CryptoProBrowser plug- init is necessary to check whether the add-on for working with the electronic signature CryptoPro EDS Browser plug-in for browsers is installed in the browser.
5. Open the browser, press the "Browser menu" button, select the "Add-ons" section (Fig. 3).
Rice. 3. Browser menu 6. Open the "Plugins" tab. Opposite the plugin "CryptoPro CAdES NPAPI Browser Plug-in" in the drop-down menu, select the option "Always enable" (Fig. 4).
Rice. 4. Add-ons management 7. Restart your browser.
Mozilla Firefox version 52 and above
To install CryptoPro Browser plug-in follow the steps:
- Follow the link www.cryptopro.ru/products/cades/plugin , then select "browser extension" (Fig. 5).
Rice. 5. CryptoPro website
2. Click "Allow" (Fig. 6).
Rice. 6. Request resolution
3. Click "Add" (Fig. 7).
For full-fledged work with the venue for electronic trading Sberbank AST needs to install a special plug-in for creating and verifying an electronic signature - Crypto Pro EDS Browser plug-in. It integrates into the browser, is used when working with sites that support authorization or verification through electronic signature. But sometimes, when entering the website of the site for electronic trading, an error occurs like "Sberbank AST plugin is not available", and you will not be able to log in. Why is this happening and how to fix the problem?
Possible causes of failure
If the plug-in is not available when entering the Sberbank AST electronic platform, then there are several probable reasons for this:
- you are using an incompatible or outdated browser;
- the plugin is not installed;
- the root certificate of the certification authority that issued the electronic signature is not installed in the operating system;
- incorrect browser settings.
Even when entering Sberbank AST, the plugin is not available, it may be due to the use of unsupported operating systems specifically Windows XP and Windows Vista.
You are using an incompatible or outdated browser
- Internet Explorer version 11 or higher;
- Google Chrome versions 42 and above;
- Opera (based on Chromium);
- Firefox (requires latest up-to-date version);
- Safari (MacOS only).
Internet Explorer version 8 - 10 is also supported, but this may cause occasional crashes in the plugin. And, theoretically, working with such software is not safe - user data can literally be stolen due to the lack of add-ons that protect the exchange of cryptographic data (and this is exactly how CryptoPro CSP works with electronic signatures).
Plugin not installed
If, when entering Sberbank AST, the browser writes that the plugin is not available, then you should also check whether it is installed at all. The list of installed ones can be viewed in the browser add-ons.
Expert opinion
Vladimir Anatolievich Sorokin
Accredited Site Specialist
How to install a missing plugin?
Download the utility itself for its installation from the official CryptoPro website https://www.cryptopro.ru/products/cades/plugin and install it like any other program on a PC. Before installation, it is recommended to close all Internet browsers, if a service message appears during the installation process, allow plug-in integration. After that, be sure to restart your PC.
In some Internet browsers, after launch, a message will appear stating that the CryptoPro EDS Browser plug-in is installed and needs to be activated. Here you just need to follow the prompts on the screen. In the same Google Chrome By default, all third-party plugins that are not installed from the app store are blocked and you have to enable them manually.
Incorrect browser settings
What should I do if it says that the Sberbank AST plugin is not available, but it is installed and a compatible browser of the current version is used? This most often happens when using Internet Explorer or Google Chrome, since in order to fully work with the plugin, you need to change some settings in them.
So, in Google Chrome you need to enable NPAPI(support for Netscape modules). This option is disabled by default starting from the 42nd version of the browser. To enable it you need:
- in the address bar enter chrome://flags and press Enter;
- a menu of additional settings will open, where you need to find and mark the #enable-npapi item;
- Be sure to restart your browser for the new settings to take effect.
In Internet Explorer, it is necessary to disable all minor add-ons, with the exception of the CryptoPro EDS Browser plug-in. For this you need:
- select "Service" in the main menu of Internet Explorer;
- go to "Configure add-ons";
- select each item in turn and click on “Disable” at the bottom of the window;
- Be sure to restart your browser.
As practice shows, crashes in Internet Explorer most often occur due to Skype add-ons, Yahoo mail, Yahoo search, MailRu search. It is not necessary to remove them from the system.
Root certificate not installed
One of the reasons why the plugin is not available in Sberbank AST when using Internet Explorer 11 may be that the root certificate is not installed in the system. You can get it from a representative of the certification center that issued the electronic signature. As a rule, it is given along with a rutoken, on which the EDS is recorded. The installation of the certificate is performed by a simple double click on the certificate file, after which the system will issue a request to allow or prohibit its installation.
After adding the root certificate to the OS, be sure to restart the PC. By the way, when working with Sberbank AST, the browser may display a message that the certificate has expired. Most often this occurs when the date is incorrectly set on the PC.
In total, if at the entrance to the electronic trading floor Sberbank AST browser displays a message that the plugin is not available, then there may be several reasons for this, all the most common ones are discussed above. If none of these solutions helped, then you should contact technical support Sberbank AST. In this case, it is desirable to indicate the OS used, the browser and its version, where and when the electronic signature was issued.
The Mozilla Firefox browser is a popular web browser that provides users with a comfortable and stable web surfing experience. However, if a certain plugin is not enough to display certain content on the site, the user will see the message “This content requires a plugin to display”. How to solve this problem will be discussed in the article.
The error "This content requires a plug-in" appears if the Mozilla Firefox browser does not have a plug-in that would allow the content hosted on the site to be played.
How to fix the error?
A similar problem is usually observed in two cases: either a required plug-in is missing in your browser, or the plug-in is disabled in the browser settings.
As a rule, users meet a similar message in relation to two popular technologies - Java And Flash. Accordingly, in order to fix the problem, you need to make sure that these plugins are installed and activated in Mozilla Firefox.
First of all, check the presence and activity Java plugins And Flash Player in Mozilla Firefox. To do this, click on the menu button and in the window that appears, select the section "Additions" .
In the left area of the window, go to the tab "Plugins" . Make sure it's near plugins Shockwave Flash and Java statuses are set "Always On" . If you see the "Never enable" status, change it to the required one.
If you did not find the Shockwave Flash or Java plugin in the list, respectively, it can be concluded that the required plugin is missing in your browser.
The solution to the problem in this case is extremely simple - you need to install the latest version of the plugin from the official website of the developer.
After installing the missing plugin, be sure to restart Mozilla Firefox, after which you can safely visit web pages without worrying that you will encounter a content display error.
