HP inkjet printer does not print. The printer does not print in black. We begin to take steps to solve the problem

Often, office equipment users are faced with an incomprehensible at first glance, printer malfunction. It manifests itself in the fact that the device produces white sheets when printing. It feels like invisible ink has been applied to them. However, the problem is, of course, different. It remains only to find out what the problem is and how to "fight" it.

Try restarting the printer first. Turn it off not only with the button, but also unplug it. Do the same with the device (PC, laptop, etc.) from which you send the file to print. There might be some kind of software bug. Then restarting the hardware can help fix it. After all, it resets some of the settings, deletes various temporary files that could "slow down" the system.

Also, if you have been typing for a long time, you can give the printer a little rest. Sometimes the print head overheats after a long time. This can cause white sheets to appear. Turn off the printer for a couple of hours, then turn it back on and try to print the desired document.

User errors

The fact that the printer prints white sheets may be due to human inattention:

• Often a user sends a large document with several tens of pages to print, forgetting to check the correctness of its design. As a result, it contains large gaps and gaps for several sheets. Therefore, carefully review the document that you decide to print.
• Another common mistake is that when changing the cartridge on their own, some users forget to remove the protective film from it. She, in turn, prevents ink from falling on the sheets. Or the printer itself does not recognize the cartridge because of this. It's easy to solve the problem - find the protective film and remove it. It is usually quite bright in color and protects the printhead.
• Blank pages may also appear when printing because a cartridge that is incompatible with the device is installed. It remains only to check again whether it is suitable for this printer model.
• Check and is compatible given type paper with your printing device. After all, the sheets can be too thin or, conversely, thick.

Cartridge problems

The answer to the question "why does the printer print white sheets?" may be associated with cartridge malfunctions. For example, the most commonplace is that ink has run out. True, before that, the printer had to print quite faintly and at the same time "strip", warning about the minimum ink level. However, the user may not have noticed this. In this case, the problem is solved promptly - or by refueling it.

Another reason that the printer does not print, only gives out blank sheets when printing, may be the drying of the ink in the cartridge. This concerns precisely inkjet printers... If they are not used for a long time, the ink will dry out. You can try to take out the cartridge and shake it a little. In some cases, this helps restore the printability of the device. However, most often you have to give the cartridge for repair or replace it with a new one.

It also happens that the printer still prints blank sheets, although there is ink. Moreover, you have just taken the cartridge from the service where you refilled it. Then, with a greater degree of probability, we can say that the replaceable unit has failed. It is also possible that it was incorrectly filled. Even professionals are mistaken - there is nothing wrong with that.

Printer, PC, or software problems

You have verified that there is enough ink in the cartridge, it is correctly installed in the device, and even the document to be sent to print has the correct size. However, white sheets continue to emerge from the printer. In this case, the problem may be as follows:

• Broken printer . Various parts of the device can fail. For example, on hp printers, it is not uncommon for the drum unit to break, damaging the contacts or the magnetic roller. Laser devices often have a problem area - this is the unit responsible for image transfer. In any case, you will have to contact the service.
• Driver problems. Usually they appear due to viruses, software failures, due to the installation of new equipment, and more. etc. You can go to the "control panel" and select the section "device manager". Next - the "printers" tab (or print queues). If the computer detects any problems with the driver, then there you will see red or yellow icons similar to exclamation mark... True, sometimes the PC does not show errors, although the problem is precisely in the "firewood". In any case, it will not be superfluous to go to the printer manufacturer's website and download the latest drivers.
• The printer settings are out of order. Another common case in which blank sheets can be printed. You need to go to the printer settings and check all the print settings. Sometimes, due to various errors, the color saturation is set to minimum or the ink saving mode is activated. It's easy to fix this problem - just click the repair button standard settings printer.
• Low memory on PC. It cannot be ruled out that your computer has run out of free space on your hard disk. He simply does not have enough resources to process information. Therefore, through "My Computer" check if the hard drive has at least 2 GB free space... This is enough for a quality print.
• Viruses or errors on the PC. To start, request a test page to be printed. How to do this, you can see in the menu or in the instructions for the printer. If the test page prints, then the problem is clearly not the printing device. It is worth checking your computer for viruses, updating the OS, etc.

White sheets on printersCanon

It should be noted separately that the appearance of blank sheets during printing is often found in models canon printers... Especially those that are equipped with a continuous ink supply system. These devices print 2 white pages intermittently.

The reason is in a short cable (flat wide wire). When the carriage with cartridges reaches one shaft, it touches a special sensor, which sends it a signal to move in the other direction. However, due to the insufficient length of the loop, this does not happen. As a result, the printer is interrupted. The user receives 2 blank sheets and jammed paper. Which exit? Contact the seller, if the warranty period has not expired, or the service to replace the short cable with a longer one.

Finally

If you have tried all the methods described and are sure that none of the described problems can be the cause of the appearance of white sheets when printing, then you should contact the wizard or the manufacturer's support service. If you recently purchased a printer, then most likely it is still subject to warranty repair. In any case, you should not be upset. You just need to ask for help from qualified specialists.

Often, users of office equipment do not print the printer after replacing the cartridge. This raises the question of what to do and how to solve a problem of this kind on your own, without seeking help from service center? In this case, of course, one can come to the conclusion that the operational period consumable has come to an end if it has already been refilled many times. You may also think that when using used cartridges the chance perfect work office equipment is significantly reduced. But the problem becomes much more important when absolutely new cartridge does not print.

In general, there are several ways to solve the described problem, and they directly depend on the original cause. It should also be added that the cartridges of laser and inkjet devices in structural terms are quite different from each other. Hence, the reasons why they do not print can be different.

So, if a new cartridge does not print well or does not print at all, then the first and most common reason for such a problem is that the cartridge was not installed correctly. In this case, you should carefully study the instructions for installing ink cartridges for your printer model in order to strictly follow all the recommended steps.

First of all, you need to free the consumable from the packaging and remove the special fixing clip by pulling it on the protruding part. Next, you need to get rid of the protective tape that closes the air channel and the cartridge head, and then insert this consumable into the designated place in the printer. Finally, test prints on several sheets of paper, and the text on the first two documents may be slightly blurry.

If during installation you accidentally touch the nozzles and contact pads that are located on the body, be sure to wipe the nozzles with a cloth, which should first be moistened with a flushing liquid specially designed for inkjet printers. As for the contact pads, in this case they can be cleaned using the most common alcohol.

1- cartridge contacts. 2 - print head

If this recommendation did not help, then in order to answer the question of why the new cartridge does not print, you should make sure that the purchased consumable is fully compatible with your office equipment. It is very easy to do this, you just need to find out the model of your printer (as a rule, it is written on the body of the device) and using it, using our website, find the cartridge numbers that fit.

But if the new cartridge still does not print, then the problem may be dirty printer contacts. To solve this problem, it is better to turn to the masters for help, since any inaccurate movements can completely ruin the printer. In addition, it is not uncommon for the contacts to become dirty at the cartridge itself, if it has been refilled several times or you have purchased a used part in order to save money. In general, the average service life of black-and-white cartridges is from 5 to 10 refilling cycles, while for color cartridges this parameter usually does not exceed 3-4 cycles.

Another possible reason for the above-described problem is that the ink of the cartridge simply did not have time to soak the material inside the housing, which has a porous structure. This means that the ink has not yet penetrated to the print head by means of special capillaries. This problem is not so difficult to solve - you need to leave the cartridge on the printer for about a day and from time to time perform the so-called. "Cleaning cycle". For this reason, many craftsmen recommend refueling consumables without waiting for the complete end of the paint in it.

New Toner Cartridge Does Not Print

One answer to the question of why the printer does not print after replacing the cartridge may be that the laser printer has problems with contacts. In addition, the problem may also be that the laser shutter has stopped opening. In both of these cases, in order for the printer to become a printer again, you need to contact the wizards.

In addition, to solve the problem: I changed the cartridge and the printer does not print - you will need to remove the shipping tapes, if this was not done initially. Typically, these tapes must be removed prior to installation. The solution to this problem, as a rule, is shown on the packaging of the consumable or in the attached instructions for its installation. In the event that the shipping tape is not completely removed, then such a cartridge cannot be used.

Common problems

Before answering the question of what to do a new cartridge does not print, it would be a good idea to also know about the problems that are common to inkjet consumables and laser printers... For example, one of the problems may be that the wrong printer was chosen for printing, because in any modern version of the OS Windows user before printing it is offered to choose one of several printers, some of which have nothing to do with real office equipment. Many users, when in a hurry, simply forget about this moment, as a result of which it seems to them that the cartridge is defective.

Another reason, common for both inkjet and laser printers, may be a failure associated with the operating system. This problem is the usual hang of the print queue - this usually happens when the printer connected to local network, is used by several people at the same time. Therefore, in this situation, there is no fault in the consumable.

Sometimes the problem when a cartridge does not print is a driver problem. In this case, you should open the tab from the printer in the device manager and pay attention to whether there are exclamation marks there, the presence of which indicates problems with the drivers. There is a problem, it is precisely in them, it is recommended to uninstall the printer and system drivers, and then install new ones if possible by yourself latest version... In general, it is possible to restore the cartridge's performance on its own with a competent and responsible approach, but in any case, you can use the services of service centers.

The fact that the printer does not print in black is often encountered by users of these devices. These types of problems can be caused by various reasons. They are typical for HP, Epson, Canon and others. The most serious in terms of repair are mechanical damage to partssuch as a print head. In such cases, you will need to seek help from the service center specialists. But most of the reasons are easy enough to eliminate on your own, without outside help.

Very often black color does not print in the printer due to damage to its print head. It is quite difficult to determine this problem. If there are suspicions of this kind, then it is better to attribute the device used to the service center manufacturer. When confirming printhead damage, there are two ways to solve this problem:

• replacement of an old part with a new one;
• purchase of new printing equipment.

But before contacting the service, you need to check other possible reasonsto exclude them. This will avoid unnecessary steps and potential costs if the device is not under warranty. Often in this way the issue is independently resolved.

Clogged printhead or dry nozzles

The following common reasons for the printer to stop printing in black are:

• clogged printheads;
• drying paint in the nozzle.

Clogged printhead nozzles

Cleaning the printheads is carried out in this way:

• check the black ink level in the printer settings;

• if available, perform a test printout;

• when it did not bring any result - washed special solution print head;

• give time for the composition to take effect (about 15 minutes);
• go to the settings of the printing device and select the head cleaning item;

• after the process is completed, perform a test print of any document.

If nothing worked the first time, then all the steps must be repeated again. When the second attempt did not bring the desired result, then you should deal with the nozzles. They often dry up with infrequent use of the technique. To remove dried paint from the nozzles, wipe them with cotton wool dipped in alcohol. Only after drying is the test document printed.

When a satisfactory result is obtained, you can start working with the technique. Note that nozzles and printheads should be cleaned periodically to prevent clogging or ink drying.

The exact dates for regular inspections are given in the instruction manual for each model.

Lack of ink or incompatible ink

The simplest reason that the device stopped printing with black ink is the banal lack of ink. The computer may not notify the user due to various failures about the incident. The problem is being solved adding ink:

• about 2 cubic centimeters of paint are injected into the cartridge with a syringe;
• testing;
• if the result is positive, then you can still add the same amount of ink and print documents.

When refueling yourself, you should remember that in some models it can be done only after installing the cartridge in its place in the printer. For the procedure, you will need a special syringe.

Also, the equipment used may not print in black if the ink used and applied are not compatible with each other. Therefore, before refueling, you should carefully study the label on the ink bottle. Such information is always indicated there.

It is better to purchase consumables from well-known, trusted manufacturers to be sure of their quality.

Replacing the cartridge you are using with a new one that matches your model is an even easier solution to this kind of problem. But do-it-yourself refueling will cost several times cheaper.

Poor refueling

It happens that after adding high-quality black ink, the technician still refuses to print. This may be due to a poor-quality gas station: cartridge was inserted incorrectly or sealed... Then the malfunction is eliminated simply:

• the cartridge is removed and reinserted until it clicks;
• before or after installation, the hole from the syringe needle is sealed with adhesive tape (adhesive tape);
• then check the functionality of the device.

All manipulations should be done carefully so as not to accidentally break anything.

Disabling ink level control and zeroing the chip

A number of printing equipment models are equipped with an ink level control function. Therefore, when the latter run out, the printer does not print in black, it locks up. To fix the problem, you must turn off the level control function. This is done in several ways.

Zeroing is recommended after self-refilling. To do this, use a programmer (resetter). You can also purchase disposable or auto-reset compatible chips that work on select models.

Please remember that stopping the ink level control function on your own will void the warranty.

There is a less expensive way to reset the cartridge counter - for this glue the corresponding contacts... Problem practical implementation is to find them. Have different models cartridges are used different contacts... The algorithm of actions is as follows:

• include equipment;
• take out a black ink cartridge;
• they put it on the table, directing it with the nozzles towards themselves, and with the contacts - up;
• glue the upper left contact with tape;

• insert the cartridge, press "OK";
• print out the verification document;
• take out the cartridge back;
• glue any contact on the bottom right;
• the cartridge is installed in the slot;
• check the performance of the equipment;
• remove the cartridge and peel off the first contact;
• put it back in, expect recognition;
• then take out the cartridge and remove the second tape;
• wipe all contacts with cotton wool soaked in alcohol;
• returned to the place.

After the performed manipulations, the ink identifier should show 100% of their level. If this did not happen, then you can try to glue the second time instead of one lower right contact at once 3 upper ones. All further actions are carried out similarly.

Driver problems

At home, you should also check the operation of the hardware drivers. In this case, they do the following:

• reinstall the corresponding programs;
• print the test text.

The persistence of the problem after all the measures considered indicate a more serious breakdown. If the equipment is under warranty, then you need to contact the service center or the store where the product was purchased using it.

For the technique to serve for a long time, the printheads and nozzles should be cleaned regularly. You should also use compatible, high quality ink. If the equipment is idle, then once a month it is required to print any document to prevent ink drying. Recommended for use several cartridges of each color, then after refilling they will be perceived as new.

How sad it can be when a device dear to your heart suddenly, for no apparent reason, simply refuses to obey you. You offered him a simple file to print, and the paper was laid flat in the tray, but there was no result. Whether the MFP printer is silent and the fret does not buzz. What happened and how to fix the problem?

We will now look at some of the most common cases of why a printer refuses to obey its master. How to stay cool in such situations and not regard such disgusting behavior as unwillingness to cooperate. In addition, we will pay special attention to some of the problems of individual brands and outline ways to solve them. Let's start about everything and in order.

What will be discussed:

What was the reason when the printer does not print in color, although there is ink

In most cases, the problem can be solved, and there is no need to immediately contact the specialists at the service center. At the very beginning, it will be important to exclude some nuances that are not obvious at first glance.

Below are the initial simple reasons why the printer does not print well, although there is ink, or, as a result, malfunctions of all equipment:

Substandard consumables. Cartridges are not suitable for this printer model due to their complete or partial incompatibility. One of the ink cartridges in the kit may be color or black, and the printer will not print at all. Ink could also clog diffusers due to being too thick or simply fake.

The ink level is too low. There are overly "smart" printers that "understand" that ink is running out and require urgent replacement. It is impossible to persuade him to print, because the manufacturer has inserted such abilities in production, and it will not work to expand the framework. In some cases, instead of a clear color and / or black-and-white trail, subtle faded blackouts will remain on the paper.

The nozzle or nozzles are clogged. Airing occurs when a small air bubble hits the print head and prevents ink from entering. It happens that not only the diffusers, but also the vents of your cartridge are clogged with waste paint, the smallest pieces of paper or ordinary dirt.

How to help our device to overcome all difficulties and earn again

Here you will need to conduct research to always buy only those cartridges that are compatible and produced specifically for this model. There are times when the description of sellers contains not entirely accurate information. In this case, you will need to refer to the manufacturer's official website in order to accurately determine the consumable code and compatibility.

• We immediately replace cartridges, the ink level in which reaches a critical level;
• Launch special program, cleaning the print head in automatic mode;
• During long downtime, we manually clean the head and nozzles without damaging the chip microcircuit and the integrity of the structure;
• We try to clean the ventilation ducts of paint residues and other debris using a regular pin.

If, after taking most or some of the proposed steps, the printer even works again, then the minimum task is completed. It remains only to periodically repeat the procedure, especially if we have a small volume that he prints. Inkjet color printers don't like this. By carrying out successful cleaning, we thereby give an answer to the question: why the printer does not print, although there is ink.

Some problems in the operation of printers equipped with CISS

It would seem that you use the most modern CISS operating principle, but the printer still does not print. By the way, CISS is a continuous ink supply system that uses containers big size, which in turn significantly reduces the cost of printing and the cost of operating the device. Nowadays, some models of HP, Canon, Epson and other well-known manufacturers are already equipped with CISS systems from the factory. So why doesn't the printer print in this case, what's in this simple version could it break?

Some of the causes of the failure, considered on the example of the HP6525:

• the system has not been transferred to the working position;
• paint cans remained closed;
• ink tanks are installed at a lower level than provided by the manufacturer;
• there was a kink in the ink supply loop;
• paint is completely absent, which is bad for the device;
• the train became airy;
• paint has dried due to prolonged downtime.

So we examined what could have happened in the HP6525 printer, or in similar variants from other manufacturers. The Epson brand is no exception, built on a similar schematic diagram actions as HP. Now let's start looking for ways to solve the problem that has arisen, if we have already identified it.

We start to take steps to solve the problem

For the sake of versatility, we will proceed with the repair of the same type of apparatus that was previously selected for the example. So, the HP printer does not print, although there are enough ink in the CISS.

Let's take the following actions:

• we will transfer the CISS to the operating mode;
• we install filters for air supply;
• we raise the containers with paint to the desired level;
• we drive the air, eliminating the squeezing of the plume;
• we clean the head programmatically;
• trying how the printer prints the test;
• we carefully examine the result.

That's all, the problem should be solved. We had to sweat a little, but the result was worth it. Now black and other colors fit evenly, clearly and consistently. And ate at someone of acquaintances or friends does not print well epson printeralthough there is paint, or any other model from Canon or Lexmark, we can help them, because our skill level has already improved. The instructions are the same for the black or color cartridge. And for CISS, they are also not difficult, because if you wish, you can move mountains.

Very often, users are faced with the fact that the HP printer does not print in black. In truth, some people immediately panic. But you shouldn't do that. Perhaps everyone who has a printer at all faces this kind of problems. But why is this happening? What to do in this case? Let's try to understand our today's difficult question.

Damage to the print head

The first option, which is quite common, is damage to the printer. In this case, even a new cartridge will not work with the equipment. However, it can be difficult to diagnose the problem.

Your HP 3525 printer does not print in black? Then it's time to take your equipment to a specialized service center. Tell us about your suspicion of a head malfunction. If the "diagnosis" is confirmed, then you will be offered a choice of several options for the development of events. The first is the replacement of a broken part (often malfunctions can be corrected), the second is the purchase of a new printer.

Don't panic. Damage to the print head is very common. And it is not a fact that the HP printer does not print in black precisely because of this. If you first want to exclude simpler reasons, then you should postpone the visit to the service center for a while.

Clogging

The next scenario is great for home remedies. If the HP 5525 printer does not print in black, you don’t know what to do, but you don’t want to carry the equipment (not only the 5525, but also other models) to the service center, then you can check what happened yourself.

Try to print a test document. Did not work out? Although the settings show there is black ink in the printer? Then try using a specialized printer flush solution. Drop it onto the print head and wait a little. After cleaning up, try again. Happened? Then you no longer need to rack your brains in black. HP or whatever - it doesn't matter. The main thing is that the problem has been found and fixed.

But what if rinsing the head does not work? Of course, look for the reason for this kind of behavior somewhere else. Let's try to figure out what else can cause this phenomenon.

No paint

The most commonplace is when the printer runs out of ink at all. With all this, the computer may not inform the user about this event... Then the HP 5525 printer does not print in black. What to do? By the way, this concerns not only the listed printer models, but all printing equipment. When it runs out of paint or has already run out, you will have to collect it and install it in the device.

Quite often, it just happens. This is done either independently or in service centers. In addition, some models of printers require direct refilling of an already inserted cartridge using a specialized syringe and ink. This procedure carried out at home mainly.

After refilling the cartridge, shake the equipment slightly and check. HP 5510 printer won't print in black (or any other model)? Then the reason is not at all in the paint. The problem is resolved? Great, keep an eye on how much black ink you have left.

Poor refueling

Sometimes, as practice has shown, printers refuse to print even after ink of the corresponding color has been "poured" into them. In our case, black. This can be caused by a lot of problems. But often this is nothing more than a poorly conducted process. What are we talking about?

You or you have not fully inserted the cartridge into the equipment or poorly sealed the existing one. In this case, everything is fixed extremely quickly and easily. Insert the cartridge firmly into the printer. Until a light click. If you were "pouring" ink into the already inserted equipment, then you will have to take adhesive tape and stick it tightly to the "injection" site. So you can correct the situation with the printer's refusal to print in black.

After completing the steps, try to check the functionality of the equipment. Often, you will no longer be bothered by problems with printing documents for some time. But this does not always happen. Your HP 3525 printer does not print in black? What to do - don't know? Then it is advisable to check some more rather interesting options for the development of events. And only then make a conclusion about the breakdown of the printer as a whole.

Nozzles

If the printing equipment is not used very often, but suddenly it stops working, try cleaning the nozzles inside. Indeed, very often the reason for such behavior is nothing more than drying of paint on these parts. In this case, your HP printer does not print in black.

Do not be afraid. The nozzles are cleaned with alcohol and a cotton pad. Wipe them off and then let dry. Only then proceed with testing the printer. Users say that on most printing equipment, the nozzles have to be cleaned regularly. Otherwise, it will soon refuse to work.

It's not that

Also, problems can be observed in the case of using low-quality printed materials. This also applies to ink and cartridges, and even paper. Often, the HP printer does not print in black due to incorrect selection of components for this venture.

To avoid problems, it is enough just to buy exceptionally high-quality materials, as well as components identical to those inserted into the equipment. If there is a suspicion that you bought something wrong, then it is enough to take the printer to a service center for diagnostics. There, the theories put forward will be quickly confirmed or refuted. So you shouldn't panic when the equipment does not print in black.

Drivers

The last reason the HP 5510 printer won't print in black (or any other model) is because of a problem with the computer. In particular, drivers for printing equipment. In this case, it is best to reinstall them. Anyway, reinstall the drivers immediately after the first manifestations of problems with the printer.

After the action is completed, you will have to check your equipment. A test page will be printed. From it it will become clear whether the printer prints in black or not. Not very often, but reinstalling the drivers does help. Especially when the printer is brand new.

Malfunctions and breakdowns

True, if even after all the manipulations carried out, the equipment did not start printing in black, then it is quite normal to believe that everything is in its breakdown. That is, you have to take the printer to a store or service center. The first scenario is preferable. After all, you have to buy a new printer.

If your equipment is still within the warranty period, then take it to a service center. There you should be diagnosed with a breakdown and offered a new similar printer or alternative options (cheaper or more expensive). As a rule, this is the only solution to the problem with a broken printer. New model after setting it up on your computer, it won't give you any trouble.

Advice for the future - promptly clean the printer from dust and dirt, and also monitor the amount of ink in it. This will help to avoid many situations in which the equipment stops printing in black.