Ukrtelecom emergency service. Is it possible to reach Ukrtelecom? Where to call if your home phone doesn't work

Problems with the Ukrtelecom Internet occur more often among subscribers who are connected via telephone line ADSL. This technology uses copper cables, which are constantly cut out by vandals and handed over to metal collection points.

In some cities, Ukrtelecom is building new network With the use of fiber optic communication lines, there are no valuable metals in them, so such cables are much less likely to be damaged.

The Internet may not work temporarily if scheduled or repair work is carried out by company employees. A schedule of planned work is posted on the official website of Ukrtelecom. They are usually performed during the daytime from 9 to 17-00.

If Ukrtelecom Internet has disappeared, check if all the lights are on on the modem (router). Check the connecting cables, try rebooting the router. If the indicator with the image of the planet does not light up, it means there is no access to the network, or there is a cable break somewhere.

Ukrtelecom hotline phone number:

0-800-506-800

This is a toll-free number, you can call from your mobile or landline phone.

To contact the operator, select the following items in the voice menu:

1. Enter your landline phone number or personal account number.
2. Click 6 - Internet services.
3. Click 0 - connection with the operator.

You can also submit a repair request online on the Ukrtelecom website. In the "Additional Help" section, select the "Wiklik Master" tab and fill out the required fields.
If there is no Internet and the landline phone does not work, write a request for repairs at the Ukrtelecom subscriber service center in your city.

It takes at least 3 days to fix internet problems. Some subscribers say that after contacting the hotline, they are given an estimated time frame for troubleshooting from 1 to 6 months. Therefore, residents of apartment buildings often decide refuse the Internet Ukrtelecom and switch to another provider.

In the private sector there is not always an alternative to Ukrtelecom, so you can only wait for the line to be repaired.

Write in the comments how often your Ukrtelecom Internet does not work and how quickly it is restored.

Reviews ()

Good afternoon. m. Vilnogirsk, Dnipropetrovsk region. Well, the Internet is often used. Especially on weekends, holy days and evenings. The vitriol is really bad. Look, it's already over. Axis and at this time the Internet is available every day since 01/18/2020.

From the declared speed under the contract of 24 MB/s, it is reduced to 2 MB/s; in the evenings the Internet can reach 0.50 MB/s. I returned the application to the contact center, they said it was possible to feed the Internet up to 2 Mb/s, Ukrtelecom said it would be up to 24 Mb/s, just kidding. De shukati? Have they ruined the Internet? Who is responsible for paying for the Internet and charging a hefty fee?

Pensioner Alexandra Stepanovna contacted our editorial office. She complained that calling the telephone technician had recently begun to take longer. According to the woman, the reason is that city ​​line Ukrtelecom technical assistance ceased to exist. Now the company has an automatic all-Ukrainian system for these needs. hotline, which is not very convenient for an elderly person to use. According to the pensioner, having left her request on the answering machine, she waited for the technician for a whole week. Although previously repairs were carried out the very next day after calling the city technical support. We contacted Ukrtelecom directly for clarification of the situation.

The company told us that regional lines, indeed, no longer work. At the same time, for everyone’s convenience, a unified algorithm for processing requests has been introduced - a centralized repair bureau. That's why, If your landline phone does not work, you need to contact the contact center at 0-800-506-800. Calls within Ukraine are free, both from landlines and mobile phones (if the telecom operator is Ukrainian).

5 steps to apply for telephone line repair
1. Dial 0-800-506-800 and wait for the autoinformer to connect.
2. Enter the phone number for which you have questions. Total 10 digits: 0/code settlement(0 XXX)/phone number.
3. Dial * “4” and listen to voice prompts. When registering an application for telephone line repair, the system will inform you: “Dear subscriber! You register an application for repair of a telephone line using the number... (the number to which the application is registered will be announced later).”
4. If necessary, leave contact number phone number for communication in the following format: 0/code mobile operator/phone number(10 digits in total).
5. The application is considered accepted after the voice message that it is registered. Processing time for applications is 24 hours from the date of submission (excluding weekends and holidays).

If an application has already been registered at the number entered by the subscriber, which is at the moment in operation, the system will inform you about this. In this case, it is impossible to register a new application.

Answer to an Odessa woman from Ukrtelecom

To Alexandra Stepanovna’s question, the company’s press service answered the following:
“We inform you that the application was received by the company on April 2, 2015. Already on April 3, during an inspection, a linear damage was discovered, but the subscriber was not at home, and he did not answer the phone contact phone number. After preliminary agreement with the subscriber on a convenient time for repairs, on April 8, the damage was repaired.
Recalculation of the subscription fee for a non-working telephone in the period from April 2 to April 8, 2015 in accordance with Art. 40 of the Law of Ukraine “On Telecommunications” will be implemented in April. The recalculation amount will be reflected in the invoice that the subscriber will receive in May.”

To quickly call a live operator of PJSC “Ukrtelecom” for clarification or for another question, you need to dial the correct number and the correct dial-up digits after connecting with the operator.
You can call not only from the operator’s phone number, but also:

• From a mobile GSM operator's phone, such as Kyivstar, Vodafone (MTS), Life (Lifecell), TriMOB
• From a CDMA operator phone Intertelecom or any third party landline provider

All these calls will be free for you as a subscriber. Even from mobile!
Let's look at each option separately.

How to call the Ukrtelecom operator from a mobile phone

Option 1:

• Dial a common number 0 800 506 800
• 1 or 2
• 0 or 1 to contact the operator

Option 2:
Dial the number 0 800 506 508

Calls from mobile - FREE.

How to call the Ukrtelecom operator from another landline operator

If you want to call from any landline operator (not Ukrtelecom), for example Intertelecom, then the scheme is the same as when calling from mobile phone:
Option 1:

• Dial a common number 0 800 506 800
• If the robot offers, select the language of communication by clicking 1 or 2
• We listen to the offer to enter your Ukrtelecom city number or personal account number. Enter it or skip this point, listening to this sentence twice until the phrase “The number you entered is not correct”
• After the robot starts listing menu items, select the desired one
• In some items, if you do not find the one you need, click 0 or 1 to contact the operator
• We are waiting for a connection with the operator (for a long time or not for a long time - depending on your luck)

Option 2:
Dial the number 0 800 506 508 and wait, wait, wait for the connection with the operator, having first listened to the invitation (twice) to enter your Ukrtelecom phone number.

How to call the Ukrtelecom operator from its network phone

If you are calling from your landline landline phone or any other Ukrtelecom phone, then there are some differences.

• We dial the same general number 0 800 506 800 or 044-246-68-00
• The operator identifies you in its network, and by default will consider this an application for the number from which you are calling. The robot girl pronounces your number for confirmation one digit at a time so that you most likely will not recognize it)).
  But robots don't make mistakes. It then prompts you to enter a different number if the problem is not with the number you are calling from
• Skip or enter another number
• After starting to list menu items, press any number, for example 1
• Click 0
• We are waiting to connect with the operator
• We rejoice in communication

Small addition.
The robot keeps talking “press the star and such and such a number" We press the asterisk only on phones that are not switched to tone mode, that is, that “click” when dialing a number.

If you are a grandmother who old rotary telephone and you can’t press any numbers, you just have to wait until the robot gets tired of talking. To do this, he (the robot) needs to run through all the menu items in two circles. This is approximately 3-5 minutes. After this, a connection with the operator occurs.

On the operator’s website you can see a sign with numerous telephone numbers. In fact, these are just two phones, which for some reason are replicated for each area.

Ukrtelecom phone does not work. Where to call?

If your city landline phone suddenly stops working - there is no buzzer, there are short beeps, or some other problem with a device that has served faithfully for many years, then a repair request must be submitted to the so-called Repair Bureau.
His telephone number for the whole of Ukraine, with the exception of problem regions, is the same:

0-800-506508

After dialing this phone, the system asks you to enter the phone number that has stopped working in the format:
[zero], [location code], [telephone number]. Only 10 digits.
For example: 044 1112233.

The call can be made from both a mobile and a landline phone. The call is free.

Please note that the phone number from which you called the Repair Bureau will be recorded as your contact number.
If you want to indicate another, then listen carefully to the robot, which at the end of accepting the application will ask you about it and give you the opportunity to enter new number in format:
[zero], [mobile operator code], [phone number]. Only 10 digits.

The full instructions from the operator’s website in the original language look like this:

To submit an application for repair of a telephone line or to verify the validity of an already registered application in automatic mode at the number 0800-506-508, you need to enter the following last steps:
1. Call the Dovidkovo-Information contact center of the Ukrtelecom company at number 0-800-506-508.

2. After selecting your service (if you call first), the auto-informer prompts you to select:
If you want to register a request for the number you are calling from, you will be left on the line
If you would like to register a request with a different number, press “*” and the number “1” and after the sound signal, enter the phone number behind which the folding buttons will appear. The number must be entered in the following format: [zero], [city code], [telephone number]. Zagalom 10 numbers. For example, 044 1112233.

3. When starting to register an application for telephone line repair, the system will notify: “Dear subscriber! You are registering a request for telephone line repair"

If the application number has already been registered and is currently in progress, the system will inform you about the availability of the application. In this situation, it is impossible to register a new request for telephone repair.

4. After the information notice: “If you need to clarify additional information for your application, we ask you to enter your contact mobile phone number.” You need to enter your contact mobile phone number. The number must be entered in the following format: [zero], [mobile operator code], [phone number]. Zagalom 10 numbers.

Where to call if the radio doesn't work

If suddenly your radio station has stopped telling you news, singing songs and is suspiciously silent, then this can be corrected by calling the number:

0-800-506-575

The voice menu will help you make a request to call a technician.
If you don’t listen to the radio, then it makes sense to turn it off so as not to throw money away. True, they are not big, but still...
They will competently explain to you how to turn off the radio point on the same phone number that accepts requests for repairs of this invention of the century before last.

I remind you once again that calls to these numbers free not only from landline phones of Ukrtelecom, but also from phones of any operators in Ukraine.

Ukrtelecom, like any self-respecting organization providing communication services, has a self-service system. Yes, but not everyone is included in it. Access is only available to Internet users from this operator.

Only subscribers who are connected to the Ukrtelecom Internet can register in the self-service system. Entrance is closed to the rest...

How to disconnect a Ukrtelecom number without visiting the operator

Since now there are simply massive disconnections from the services of this operator, and there are very few Service Centers (for example, for Kyiv there is ONE (!) Central Service Center on Malinovsky 19A), it became possible to disconnect by simply calling and indicating the number and personal account.
Maybe by answering a few additional questions that the operator's representative will ask.

Here is another contact number for the operator where you can reach him:

0 800 506 027

Try it, and may it help you...

Are you a client of a Ukrainian private company providing telecommunications services? Subscribers may have a question about how to call the Ukrtelecom operator. The company's call center does not make customers feel welcome, but to solve problems related to lack of communication, you have to contact a customer service center employee.

There is a problem, how to contact the Ukrtelecom operator? To implement free call From a stationary device, perform a certain sequence of actions:

1. We dial the operator’s number in the form: 0 800 506 800. The contact is identified, and the answering machine pronounces it by numbers. Don’t be alarmed, the number will turn out to be very long, because the robot calls zero, the locality code and the city telephone number.
2. After this, the system will prompt you to enter the contact for which problems occurred. For example, if it doesn't work home phone, and the call is made from neighbors, then call home number. You need to enter it in the following form: zero, code of the district or city of residence, details of the home telephone with which problems arose.
3. Now the answering machine will read out the numbers and menu items associated with them. Choose required section and press the corresponding button.
4. To select the “connection with a call center employee” item, press “zero” and wait for the long-awaited connection.

If you are calling from a dial machine and cannot press numbers, then just wait until the answering machine repeats the information a couple of times. This takes three to five minutes. Then it happens automatic switching on communication with the call center.

Where to call if Ukrtelecom Internet does not work?

If the Internet does not work, you can call the company with cell phone. Calls from any mobile operator in Ukraine to Ukrtelecom are free. To contact, do the following:

• dial the number as a sequence of numbers: 0 800 506 800;
• the system will ask you to select a language (Ukrainian or Russian), press the appropriate button (usually one or two);
• the answering machine will prompt you to enter the landline phone number of this operator, you can enter it or skip the step (in the latter case, just wait a while);
• when the work starts listing menu items, press any number, wait a couple of seconds, press 0;
• now wait to be connected to a customer service representative (sometimes this happens quickly, and sometimes you need to be patient).

Where to call if your home phone doesn't work?

If the home device does not work, then communication with the operator can be through cellular device any family member, acquaintance or through a neighbor's landline device. Follow the sequence of actions described in the second and first sections of the article, depending on which device you are calling the operator from.

Except specified contact To contact a Ukrtelecom call center employee, you can use the number 0442466800. When you call, the communication device is also identified, and the robot will ask you to enter the contact for which the problem occurred. Next, we adhere to the sequence of actions described above.

If the answering machine asks you to press “*” and a certain number, this only applies to devices that do not operate in tone dialing mode. These are old-style units that make characteristic clicks when operating.

18-05-2015

— For some time now, repairing landline phones has become impossible. It’s not so much the repair itself, but the dialing process,” Irina Moroz, a resident of the Moskovsky district of Kharkov, complains in her letter to the editor.

Other readers of Vremya make the same complaint.

Sisyphean work...

“We pay 40 UAH for the phone to Ukr-Telecom,” writes Irina Moroz. - In fact, we only pay for the fact that we have phones. But what kind of feverish brain came up with the idea of ​​submitting requests for phone repairs through a centralized number in Kyiv? This is Sisyphean work for the subscriber! My friend’s phone hasn’t been working for over a month now. She asks me, and I, of course, call Kyiv. But this is a waste of time and a complete disgrace!
Indeed, the telephone number of the centralized repair bureau of Ukrtelecom is no longer 1508, but 0-800-506-800 (the call is free). And the Vremya journalist conducted an experiment, one might say, on himself.
So, you can call either from a mobile phone or from another landline device (looking ahead, we should warn that in the latter case the chances of getting through to a “live” operator are almost zero).
Call from mobile. After sound signal you will be greeted at the contact center and asked to enter the number of the Ukrtelecom landline telephone number about which the call was made: the city or locality code (for example, 057 or 0572), and then a seven- or six-digit number. There should be 10 digits in total. After this, the program will prompt you to press one of the buttons on the phone. According to the menu, the item “difficulties in using telephone communication” corresponds to the number 4. Next, you again need to dial the number of the landline phone that needs repair (the same 10 digits with the city or locality code). And only after this there will be an opportunity to “talk to the operator”, but, alas, the “predicted wake-up hour” of a live operator is not predicted. It depends on your luck. But, as one of our front-line readers joked, practice shows: getting to the “okhikuvannya” and hanging up is the same as getting to Berlin and turning back. There is a lot of truth in this bitter joke.
Call from a landline. First, the same number 0-800-506-800 is dialed. After the traditional “hello”, Ukr-Telecom will be asked to stay on the line if you are calling to have your phone repaired. If the repair concerns another phone, you need to dial “asterisk” and “1”. And after that, to connect to the operator you need to dial “0”. And then, when it would seem that you are already at your cherished goal, a dispassionate automatic voice reports that “at the moment all operators are busy,” and you are asked to “submit a request for repairs or find out the status of the request.” To do this, you need to enter the area code and phone number, as well as your mobile number.
The same polite answering machine suggests leaving a request on the company’s website (http://www.kharkiv.ukrtelecom.ua/) or “making friends” with Ukr-Telecom at social networks. By the way, complaints about difficulties in dialing are not reflected in any way on the website. But on social networks and forums people are indignant and complain to each other. Indeed, as our reader figuratively put it, getting through to Ukr-Telecom is a Sisyphean task.

…unsysyphean prices
Our other readers drew attention to the high cost of services offered by Ukrtelecom. We will not comment on their cost, but will simply present some items on the price list.
The payment amounts for one service (certificate) including VAT are as follows:
- information on tariffs for long-distance and international telephone services established by OJSC Ukrtelecom - 6 UAH;
- information on the procedure for obtaining long-distance and international telephone services provided through the telephone operator of PJSC "Ukr-telecom" (except for cases of redirecting calls to 0-171 or 0-191) - 6 UAH;
— information about automatic long-distance and international telephone communication codes and the procedure for dialing them — 6 UAH;
— information about the exact time of a city in another country or the time difference between cities or countries — 6 UAH;
— information about the telephone number of a subscriber of OJSC “Ukrtelecom” from another locality in Ukraine — 9 UAH;
— “night wake-up call” — 7 UAH. 20 kopecks