Google and YouTube do not work what to do. YouTube and Google Play does not work on Android over Wi-Fi. No internet connection, or check your network connection

Sometimes users are faced with a problem when YouTube does not work on Android - the application does not start, it starts, but crashes with an error, videos do not play or they load poorly, although the Internet speed is good and other similar things happen.

Such phenomena can appear both on the phone and on the tablet, when connected via WiFi or when working with regular mobile Internet. No matter how the problem with YouTube not working on Android manifests itself, the reasons for its occurrence are almost always the same.

Why is this happening

The most common cause of YouTube not working issue on Android is updates. If YouTube stopped working after the update occurred, then this is exactly the reason. In this case, most often no error appears, and the application simply crashes.

Although a variant with some kind of error is possible, this is extremely rare. The point is that the update may not have been done correctly, resulting in compatibility issues. And if the operating system does not know how to work with new information, it, accordingly, will not launch anything.

The second reason for this problem may be hidden in the cache. This is temporary data that clogs the system if not deleted. Any operating system has some kind of cache, and if you do nothing with it, it will definitely clog the system with garbage.

In our case, this very cache may be too much, and the system simply will not have time to process it, or it will process it for a very long time, up to the point that it will crash at all due to the fact that there is some time limit for loading. It may also be that the system "realizes" its inability to process the entire cache and simply will not start youTube app on your phone or tablet.

Finally, the third reason is that some other information related to this application is loading it too much or just badly affects it. So this information may contain viruses or something else that the system cannot process at all, therefore, again, it will simply turn off or some kind of error will appear.

It happens that YouTube stopped working immediately after downloading or watching a video. This means that the reason is definitely in him and it is he who simply needs to be removed. However, deleting all the other data will also not hurt, because it is impossible to say for sure that the reason is in one file or another.

So now we know why the YouTube app on Android might not work. Now let's look at how this problem is solved.

Solution to the problem

In fact, there are only two ways to solve this problem. The first is to remove updates, cache, and other data related to the application.

This is done as follows:

• First you need to open the settings and find there an item called "Applications".

• Now you should go to the "Application Manager".

• Find Youtube in the list of applications and click on it.

• The user will see the page of this application... Actually, there are all the necessary buttons in order to perform the actions we need. First, you need to click on the inscription "Memory", highlighted in Figure 4 in green. In the menu that opens, by pressing the appropriate buttons shown in Figure 5, the user will delete the cache and other data that may prevent the system from working normally. And if you click on the options (this item is highlighted in red in Figure 4), a menu will appear, consisting of only one item - "Delete updates". By clicking on it, latest updates will be removed and the application will return to the state it was in before the update.

Important: All actions within the framework of the above instructions were performed on a device with an operating android system 6.0.1. In more earlier versionsmost likely there will be no task manager. That is, when you open the "Applications" item, a list of all available applications will be immediately displayed. The rest of the process is the same.

If all of the above does not help, you can still try reinstalling the application. To do this, you must remove it, then download it again from PlayMarket and install it. The best way to do this is via WiFi, as the app is quite heavy. The best way to uninstall YouTube is to use the Clean Master program.

Below you can see instructions for deleting the cache, other data and updating for more old version Android.

Android is one of the most popular mobile operating systems in the world. In recent years, it has been different high level stability, optimization and functionality. But even the most sophisticated product is not able to get rid of crashes. One of these problems is that YouTube does not work on Android. In case of an error, there is no need to panic, demolish the settings or run to service center... The problem can be solved with several simple methods.

You can find out why YouTube does not work for watching videos on a tablet or phone by analyzing the behavior of the system and possible reasons:

1. Updates are one of the most common ailments. If the utility stops working correctly after downloading changes to program code Software, then there is a high probability that the reason lies precisely in them. Sometimes, when launching YouTube, it knocks out an error. The point is that developers are inaccurate too. They may not work properly for compatibility, due to which the device cannot communicate with the utility. The system does not understand how to correctly reproduce the information and gives a failure.
2. The cache is a database of temporary files that sometimes just clog up the OS (they must be deleted in a timely manner). It can cause an error when launching YouTube. Any OS interacts with the cache, but if its volume becomes too large, then unnecessary files just interfere with work. The utility is not able to process large amounts of information at once (some of it is unnecessary) and gives an error. Also, YouTube can take a lot of energy to read information, while the exact time is allocated for the launch (at the end of the time, the program is closed).
3. Loading random access memory - another application does not allow the system to function stably, taking all the resources for itself. Often in such a situation it comes about viruses or other malware.

Cnspecial problem solving

In such a situation, the main thing is not to panic, running around asking what to do. The problem with YouTube not working is not critical and can be easily solved in a few steps, after which you can safely continue watching videos on your tablet or phone.

Clearing data in the application

If you find a problem, try clearing the cache and removing interfering files that load Google Play services.

• Go to the system settings menu and find the line "Applications".
• Open a complete list of all programs by tapping on the "All" label at the top of the display.
• Find YouTube among the utilities.
• Click on it.
• A detailed menu for working with program data will open.
• Scroll down and find the "Clear cache" inscription (the procedure happens instantly, but on weak devices it can take a long time, especially if a large amount of information has accumulated in the program).
• Scroll up and tap on the "Erase data" line.
• Try to go to YouTube, if it doesn't work, restart your phone. If not, it's not about the cache.

Complete reinstallation of the application

If cleaning the data did not help, you need to completely uninstall the application and all the latest updates. Process:

1. Go to "Applications" in the settings section.
2. Find YouTube.
3. Click delete.
4. Reboot your phone and download the service again.

In such a situation, all versions of the program that have been updated during use are deleted.

Resetting to factory settings

This method will delete all data and programs already downloaded to the smartphone. It is recommended that you first create a backup of the system and copy all photos and important files to a separate medium.

Method number 1:

• Go to the settings section and open "Restore and reset".
• Find the "Factory data reset" tab. After opening, the built-in service for deleting information will open.
• After the device will reboot, and you will need to re-enter the google account and download the program to the device (you can use the backup).

Method number 2 - android recovery:

• Turn off the device and simultaneously press the keys "Home - Power - Volume up" or just "Power - Volume" (if there is no "Home").
• After activating the screen, release the "Power", but hold the others for another 10-20 seconds.
• Use the volume buttons to select "Wipe data / factory reset", power - select.
• Follow further instructions.

FROM operating system Andoird needs to be tidy.

Rooted phone

The reason may be precisely in them, sometimes changing files leads to failures. You need to reinstall. Remove the application from the Market and download a regular apk file from a third-party (reliable) source (open the settings and in "Security" check "install from other sources").

Check for updates - they might fix the problem. Another reason is Android itself. Perhaps the developers have released an additional patch to fix the "ailments" of your version - update the system.

Check reviews under the program in the Market. If there are many complaints about a similar situation in the comments, then there is only one way out - to wait.

Conclusion

Google is a huge company that, if it makes mistakes, it rarely and quickly corrects them. Try to solve the problem with one of the above methods, if it does not work out, then the matter is either in the phone itself (breakdown) or in the developer.

Video

You open on your smartphone the application from Google for watching videos - YouTube, but the system gives you an alert - an error has occurred in the application?

Do not panic and immediately delete the program or take the device to a service center. There are several ways to solve the problem.

When an error occurs on Android and the YouTube application does not work, then, first of all, you can try to clear the cache and delete unnecessary data.

Complete reinstallation of the application

Let's say the above method didn't help. In this case, we recommend completely uninstalling the application through the item in the settings or through the program Google play... It doesn't matter how, the main thing is to erase it completely.

Is the problem still observed? Go to last resort!

Resetting to factory settings

If the system still writes that an error has occurred in the application, resetting the settings cannot be avoided! Unfortunately, this method will affect not only one program, but all the data stored on your smartphone. We recommend that you save all important information, copy photos, videos, copy contacts, if they were previously saved in the phone's memory.

You need to understand that resetting will delete everything, as if you had just purchased a smartphone from a store.

What if you have a rooted phone?

If you have root rights on your smartphone, and you still do not understand why YouTube does not work, then the problem is, most likely, in these rights. It is not uncommon for users with rooted devices to face this problem.

In your case, you just need to remove the standard official app from your phone and upload YouTube to Android as apk applications from a third-party, but verified site, for example, w3bsit3-dns.com or apkmirror. Just in any case, check it with an antivirus. Even a computer program will do.

Writes an error has occurred in the application and the window does not close

One more possible problem - this is the appearance of an error, as a result of which the user cannot do absolutely anything! That is, you cannot enter settings or any other application, you cannot press the "Back" key, exit the menu.

Try restarting your smartphone first. If everything works correctly, then go again to the program in which the error occurs and try to resume it. Appears? Then restart your smartphone again and do all the steps that we described above.

If the smartphone cannot be turned off or rebooted, you will have to do recovery. Read this in our separate article, so as not to accidentally "kill" your phone.

In very rare cases, all those operations that we have described will not have to be done. You can first check if the latest version of the program in which the occurs this problem... Just go to google service Play and see if there are updates. If so, update.

One more possible reason - your Android version. Perhaps some kind of patch has been released for him that fixes most of the problems and vulnerabilities. In this case, be sure to update to latest version and update your smartphone.

YouTube and Google Play (aka Play Store) - these are probably the two most popular and required programs on Android. Without the first, you will not be able to watch your favorite videos, and without the second, you will not be able to install any program or game on your tablet or smartphone. I think everyone will agree with this.

And it's very sad when YouTube or Google Play doesn't work. It is when connecting to the Internet via Wi-Fi. And this happens quite often. Not so long ago, a question on this topic was posted on the site. He has already collected quite a few comments, so I decided to put the solution to this problem in a separate article. I'll tell you about the solutions I know. Which, judging by the reviews, really work.

The problem is this. We take our phone or tablet that runs on Android and is connected to Wi-Fi networks, we open the same YouTube, and there is an error: "Check your network connection" and a gray exclamation mark.

And in the Play Store via the same Wi-Fi connection, an error appears: "There is no Internet connection. Check the Wi-Fi connection, or cellular network and try again. "

Although our smartphone is connected to Wi-Fi. You can even see it in the screenshot. no. Sites are opened in the browser. So the Internet is working. Other programs also have access to the Internet.

An important point: across mobile Internet (3G / 4G) everything works. Play Store allows you to install apps and YouTube videos are displayed and played. Doesn't work over Wi-Fi only. And as a rule, only through a specific Wi-Fi network and on all Android devices. And maybe on others too. It does not matter.

Problem: there is no access to these two services from Google when connected only to a specific wireless network. Through another internet connection, everything works.

If you have youTube and / or Market does not work through any connection, even through cellular communication, then in the article I will also try to collect solutions for this problem.

To start:

• Reboot your phone, tablet, Android TV box, or whatever you have.
• Reboot your router. If possible.
• Test YouTube and Market over another internet connection. Mobile connection, or other Wi-Fi network.
• Try to open some site in your browser mobile device... You can try to go to the same YouTube. If nothing works in the browser, different sites do not open, then see the article.
• It is advisable to check if everything works on other devices.

After these steps, you should already roughly understand what exactly the reason is. Well, build on the results of these checks if you ask a question in the comments.

Let's start with the main solution.

Change DNS in Android if YouTube and Play Store can't see your internet connection

As practice shows, it is the change of the Wi-Fi network DNS addresses that helps to get rid of this problem. Why it happens? I honestly don't know. Either because of problems with the provider's DNS servers, or something in the router settings.

Therefore, we need to register in the properties of the "problematic" Wi-Fi network on the phone DNS addresses from google. Or register these addresses in the properties of the Internet connection in the router's web interface. Let's consider both options. But I recommend that you first check everything on your Android device... If it works, and you have several more devices with the same problem, then already then you can try changing the DNS on the router.

I will show on the example of a Samsung smartphone. But there should be no strong differences between other devices.

Go to settings, in the section "Connections" - "Wi-Fi". We click on our network and hold. A menu should appear where we need to select something like "Manage network settings".

These are the DNS addresses from Google. Which I talked about in the article:.

We check that the proxies are disabled (No) and save the settings.

After that, everything should work.

One point: in Android there is no way to specify only static DNS, and get the IP and gateway automatically. And this is not very good. Since disabling DHCP (automatically get all addresses from router), we have set a static IP address. In my case 192.168.1.164. And if, when reconnecting to this network, this IP address is busy, then we will not be able to connect. Unless you reserve this IP address in the DHCP server settings on the router.

Therefore, if you have problems connecting to a Wi-Fi network, then know that this is most likely due to static addresses... Just change the last digit in the address (from 100 to 254), or back to android settings put DHCP. And DNS addresses can be registered in the router settings.

I show you how to do this using the example of a TP-Link router.

After that, all devices that are connected to this router will use the set DNS addresses.

I hope you managed to solve the problem with accessing YouTube through the app and the Google Play store.

Additional solutions for connection error in YouTube app and Google Play

It is possible that these two applications do not work even when connected to different wireless networks and via mobile internet. In this case, check if the Internet works on your smartphone at all. You can just open some site in the browser. If the Internet does not work, then we are solving the problem with the connection. At the beginning of the article, I gave a link to a page where everything is described in detail.

Well, let's look at a few more solutions that may come in handy.

Waiting from you feedback... Be sure to write if these solutions helped you. If you helped, then what exactly. Perhaps you managed to solve this problem in another way, which you can share with us in the comments.