IPhone 5 on the screen is written off. We fix the problem “iPhone is disconnected, connect to iTunes. Video tutorial: "iPhone is disconnected connect to iTunes - how to unlock"

Many owners of apple devices face certain difficulties in the process of using, despite the fact that they are made for the most comfortable use. One of frequent problems - the appearance of the notification "iPhone is disconnected, connect to iTunes", how to unlock the device and why does this message appear? In this we will try to figure it out.

To begin with, it should be said that this warning is related to the quality of smartphone protection, by the way, it is organized efficiently on the iPhone. The thing is that it is possible to set a password on a device that can protect important information against potential privacy breaches. This system functions highly efficiently, but sometimes it is inconvenient to use it, including for the user himself.

Its principle of operation is that after failed attempts to enter a cipher (erroneous), the smartphone is blocked and all information is deleted. You can reanimate them only through the backup version stored in iTunes, respectively, because of this, such a notification appears.

The user has 6 password attempts. This is usually enough to focus and remember the combination. If not, then a notification appears on the screen that the iPhone is disabled, you need to connect to iTunes, and you need to look for methods to unblock it.

How to unlock an iPhone if it is disabled and requires connecting to iTunes

The device itself recommends connecting to iTunes, but in fact, you can unlock it in other ways if the iPhone is disabled. But at the same time, system recovery with the recommended option is the simplest and most convenient. Although it's up to you how to make it easier and faster.

We use iTunes

It should be noted right away that in reality this procedure is not unlocking a certain device, with gaining access to the information stored on it. This process consists of two stages, which are related to each other:

• reset iPhone to factory settings, with the deletion of all data stored on it;
• restoring the information and settings of the device again, from the backup version stored in iTunes.

You must be prepared for the fact that not all parameters will be restored in the same form in which they were originally, you may even have to make settings in manual mode... So, be careful about entering your password. But usually all the information available on the device is completely reanimated.

If you think in advance that in an emergency you will return the function using this method, do not forget to regularly create backups and save them to iCloud.

How to unlock: step by step instructions

If a message appears stating that the iPhone is disabled and you want to unlock through iTunes, the algorithm will be as follows:

• connect the smartphone to the PC with a cable;

• activate iTunes on your computer;
• enter the password for the service, if necessary;

• look for the "Overview" tab and tap on it;

• scroll the window that opens to the item "Backups", click on it;
• create a backup of the system on your PC (the storage location should be selected "This computer" to create a copy not only with parameters, but also with multimedia files);

• disconnect the iPhone from the PC and turn it off;
• turn off iTunes;
• reconnect the switched off phone to the PC and activate the iTunes device on it;
• on the smartphone, simultaneously hold down the lock / power on / off buttons and the Home key;
• hold them in this position for about ten seconds;
• release the Home key.

It is worth paying attention to the fact that after the performed actions, the iTunes service must find the device connected in recovery mode and offer to perform this recovery.

Wait for the question to appear on the computer monitor. Tap on the Restore button and leave your iPhone for a while.

This procedure can take a long time, you cannot stop it. No need to disconnect the device from the computer, and allow the shutdown of the PC itself.

The recovery process sometimes takes from 30 minutes to several hours (it all depends on the power level of the equipment, memory size, settings, etc.).

Then start your smartphone in normal mode (connected to iTunes). You select the last backup in the service and download - this will also take time. It is worth noting that phones with more recent versions of the operating system are no longer able to make backups in a locked position. So you need to restore from the last saved one. So just in case make backups yourself.

Find My iPhone

This option will be useful if the user does not currently have access to a stationary PC. And also, if iTunes does not have a complete backup and there is no way to do it.

In the process of using the "Find iPhone" function, information from cloud storage, which are quite enough to preserve the full functionality of the gadget. What to do?

• Go to Ayklud using your AppleID, you can do it from any device;
• Search your phone and remotely erase all information from your iPhone;
• Perform the initial setup;
• Log in using your AppleID;
• The data is now accessible.

If you receive a notification: "iPhone is disabled, connect to iTunes", you need to unblock it. Use the instructions or watch the video below.

The amount of personal data in mobile devices is constantly growing. Previously, there was nothing interesting in the phone besides the address book, SMS and photos. It now stores profiles social networks, bank cards, e-mails and much more that I would like to protect from prying eyes.

Setting a password is the simplest, but at the same time, a rather problematic method of protection. Ten incorrect input attempts will result in a complete blocking of the device, and a notification will appear on the screen: "iPhone is disconnected, connect to iTunes." How to unlock a smartphone after its appearance, we understand this material.

In case of loss or theft, Apple has provided protection in its devices that does not allow you to bypass the password lock using the so-called brute force. The "brute force" method is to gain access by selecting a combination. For example, for a standard four-digit code, their number is 10,000, and for an enhanced six-digit code, one million. Let's see how it works.

1. The first time the smartphone is locked for one minute after the password is typed incorrectly six times in a row.

1. The next attempts can be performed at intervals of 5 and 15 minutes. After the ninth time, the iPhone is blocked for one hour. During this time, you can try to write to relatives who may know the password or remember it on their own.

1. If the last attempt fails, the smartphone is blocked completely. It is useless to write to Apple technical support and ask to return access to the device. The company does not store information about passwords and, accordingly, cannot help in this situation.

As you can see, accidentally locking your phone is not easy. In total, this will require at least an hour and a half of active action.

Unlocking

Despite the "formidable" appearance of the notification that appeared, nothing terrible actually happened. All you need is a computer with iTunes installed and a little luck. Older versions of iOS allowed resetting the retry counter. Thus, by connecting an iPhone 4S or 5S to a PC, it was possible to ultimately unlock the device by consistently selecting combinations. In modern firmware, this "loophole" has been removed for security reasons. There is only the possibility of restoring from a backup copy.

Using a backup

If you have a habit of regularly backing up iPhone contents, you can breathe a sigh of relief. When you restore from a locally saved backup, the old password is automatically reset.

1. We connect the smartphone to the computer using a USB cable. With default settings, iTunes will automatically open the Device Management page. If this does not happen, press the button indicated by the arrow. In the drop-down menu, select the iPhone you have lost access to.

1. Let's move on to the "Backups" section. The area indicated by the arrow lists previously performed backups. If the list contains a local one, click on the button marked with a frame.

1. A small pop-up window will appear. By default, the system always selects the last copy to restore. Losing a small amount of data is inevitable even with regular backups, but it's still better than a complete erase.

Recovery mode

Not everyone creates local copies, many successfully use automatic data synchronization via the iCloud cloud. However, when iPhone locks up due to incorrect password entry, you will still have to resort to iTunes.

1. We connect the device to the PC and use the forced recovery mode provided in case of serious firmware failures. For iPhone X and Series 8, the transition to it is as follows. On the left side, briefly press the volume up and then volume down buttons. After that, on the right side, hold down and hold the power button until the picture shown in the screenshot appears showing the iTunes logo and the Lightning cable connector.

1. For iPhone 7 owners, briefly press the Volume Down button and then hold the Power key.

1. 6S and earlier users need to press the Home and Power Off keys at the same time.

1. After successfully transferring the smartphone to DFU mode, in the iTunes window, press the button indicated in the screenshot.

1. A pop-up window will appear with information about the consequences of the actions performed and controls. We press the middle button in it.

As a result of the actions performed, the program will automatically update the connected device to latest version The OS simultaneously erased all data from it and reset the access password. The smartphone can then be restored from a cloud copy or set up as new.

Auto erase

Optionally, you can configure the function to automatically erase data on ten unsuccessful attempts. As a result, it is possible to solve two problems at once: to secure personal data in case of loss of the device and not to let it lock if you yourself forget the access code.

1. Open the settings and look for the area indicated by the frame in the screenshot.

1. Enter the password for access to the protected OS section.

1. Scroll down the opened page to the very end. We translate the automatic erase switch to the on position.

With iCloud backups set up, this setting will save recovery time and avoid the need for a computer.

Possible problems

The unlocking operation does not always go as smoothly as described above. In some cases, errors may appear. Let's consider a few of the most common ones.

Find iPhone

Restoring from a local backup is impossible with the "Find iPhone" function enabled, which is one of the main security measures in case of a lost device. Thanks to its use, it becomes available to search by location and remote wipe data. In our case, the appearance of such a notification means that you will have to use DFU mode to unlock.

Having completed authoritative recovery, you can reanimate user data from a local or "cloud" copy.

iTunes won't recognize iPhone

In some cases, iTunes cannot recognize the iPhone when we try to connect to a PC with a USB cable. In the operating room windows system in this case, an error with code 0xe8000015 appears. Sometimes it is accompanied by additional text information about receiving an incorrect response from the device. Usually, this behavior is due to a mismatch between the release of iTunes and the iPhone firmware, which means you missed a major update.

1. We call the menu "About the program" and look at the number of the version installed on the PC. You can always check the relevance on the iTunes page and download the latest assembly for the OS used on the desktop from it.

1. Force restart the iPhone. The device needs to be rebooted, not turned off and on again. The phone will still remain locked, but internal software errors will be eliminated. This operation is performed in the same way as the transfer to the recovery mode described above. Performing these steps should resolve the connection error 0xe8000015, after which you can try to restore again.

Finally

As you can see, it is quite easy to remove the security lock, while the presence of a local backup is not always a necessary condition. To be guaranteed to save your data, be sure to back up to the "cloud". In this case, even a complete reset of the device will not lead to their loss.

Video instructions

For a better understanding of how these operations are performed, watch the video below.

This manual describes what to do if the iPhone is disconnected and displays the message “try again when 1 minute has passed” (5-15-60 minutes) or “connect to iTunes”. You will find out how many times you can enter the password incorrectly to avoid blocking the device.

The steps below will make your device work normally again. The instruction is suitable for iPhone and iPod touch.

What does it mean iPhone is disabled

This always means one thing - the iPhone was locked after entering the wrong password to protect against a possible hacking attempt.

There are 4 reasons to disable:

1. You have entered your password incorrectly several times in a row.
2. The child has blocked the iPhone - this is one of the most common cases. As soon as the phone gets into the small handles, they immediately begin to poke their fingers at the screen, which leads to the disconnection of the smartphone.
3. The device may try to unlock itself while lying in the pocket. A light touch of the screen is enough to turn it on. The same random touches are used to enter the code.
4. Someone deliberately selected a passcode while the smartphone was out of your area of \u200b\u200battention.

Apple takes steps to protect the privacy of its users. One of them is blocking the device after several incorrect attempts to enter a password to prevent it bypassing it by brute-force combination of numbers.

This hacking method is called Brute force, which means "brute force". To discourage this method of hacking the iPhone, iOS deliberately limits the number of input attempts.

In this case, the screen displays the message "iPhone is disconnected, try again after 1 minute."

The message can contain a different number of minutes: 1, 5, 16 or 60. How long the iPhone is locked depends on how many password attempts were used:

• 5 incorrect attempts to enter the password in a row - disconnection for 1 minute.
• 7 wrong attempts in a row - try again in 5 minutes.
• 8 attempts in a row and you will see the message "The iPhone is turned off again after 15 minutes."
• 9 attempts in a row - blocking for 60 minutes.
• If you enter the wrong password 10 times, the phone is completely locked, displaying the message "iPhone is disconnected: connect to iTunes" (how to unlock the device in this case is described below).

Do not bring it up to 10 times, it is better to wait until the timer is reset and try to enter the code again. It's easier than reanimating a locked device.

If you cannot remember your passcode, you will have to erase all data from your phone, including settings. If you have not backed up your data via iCloud or iTunes, they will be lost.

Try again in 15 minutes

The first thing to do if the iPhone is blocked when you enter the wrong code less than 10 times is to wait for the time indicated on the screen. The message on the screen “iPhone is turned off repeat after 15 minutes” counts down the time every minute, so you can see how many minutes are left to wait.

Despite the iPhone is disabled, it allows you to make calls to numbers emergency services... To do this, press the SOS button at the bottom of the screen.

Until the time indicated on the screen has expired, the code cannot be entered. Wait until the countdown ends: the phone refreshes a message on the screen every minute, then enter the correct password.

After the time-out period expires, the screen will change to the familiar numeric keypad, and you can try to enter again. Be careful: if you are wrong again, you will go back to the waiting period.

In the future, try to enter the correct code on the first try in order to avoid blocking the device.

How to reset the remaining minutes counter

If you have a trusted computer at hand that you previously associated with a disconnected iPhone, you can connect them via a wire and synchronize. Thus, resetting the counter of minutes in the message “try again when X minutes have passed”.

After pressing the button, the minute counter will be reset and you can enter the correct password. In this case, it is not necessary to wait for the end of synchronization, you can interrupt it immediately after the start.

Unfortunately, a locked phone will not revive this.

Unlocking via iTunes

If you enter the wrong code 10 times, the phone is locked, displaying the message "iPhone is disconnected, connect to iTunes".

In this case, there is nothing left but to delete the password. In this case, you will lose all data on the phone, which can then be restored from a backup. You did it, didn't you?

If your iPod or iPhone is locked and you've forgotten your password, connect to iTunes and reset it via erasing your device. The instructions below will help you do this.

To do this, you need iTunes - it's free multifunctional programwho knows how to work with apple devices... On mac computers it is installed by default. If you do not have it or you are working on Windows, download from the link from the official Apple website.

If you have macOS Catalina installed, then Aytyuns is not needed. For Windows and earlier operating systems macOS systems it will be needed.

If you don't have a computer, you can ask your friends for help or contact the nearest service center Apple where experts can help.

You will also need a cable to connect your smartphone to your computer. You won't be able to erase the iPhone via Wi-Fi, only through the wire. Since the interfaces of different iPhones and laptops differ (USB, USB-C or lighting), an adapter may be required.

Below is the simple instruction how to unlock iPhone 4, 5, 6, 7, 8, X, Xs, Xr, 11 and all their S, Plus, Pro, Max versions.

Step 1 - putting the phone into DFU mode

We have already talked about, but we will repeat ourselves. Make sure your device is NOT connected to your computer and do this:

• iPhone 8, X, Xs, Xr, 11 - Press and hold the side button and any volume button until the Turn off slider appears on the screen. Slide it to turn off the device. After shutdown, press the side button, connect the device to the computer, hold down the side button until the recovery mode starts.
• iPhone 7, iPod touch 7th generation — Press and hold the Side or Top button until the Power Off slider appears. Turn off your iPhone, hold down the volume down button, connect it to your computer. After that, hold down the volume down button until the recovery mode screen opens.
• iPhone 4s, 5, 5s, SE, 6, 6s, iPod touch 6th generation or earlier — Press and hold the Side or Top button until the Power Off slider appears. Turn off the device, hold down the "Home" button, connect to the computer via a cable. Then hold the Home button until the recovery mode screen appears.

Step 2

If you have macOS Catalina or higher installed, then open Finder and find your device in the left menu. For all other operating systems, launch the iTunes program, find your phone or tablet in the left menu.

In the dialog box that appears, select "Restore" (the update will not help).

Finder or iTunes will start downloading software for iPhone: download takes up to 15 minutes. After that, the iPhone will be automatically updated to the latest version of iOS, which will erase all data from it, including the passcode.

In front of you will be actually a new device, ready to configure and restore data from a backup.

There is a radical brute-force protection measure that is disabled by default in iOS. It erases all data from the phone if you enter the unlock code 10 times in a row. To activate, go to Settings, select Touch ID & Password (or Face ID & Password), then enter the code. Scroll to the very bottom of the screen where you will see a radio button labeled "Erase Data". Do not use this option if you occasionally forget the code.

Unknown error while connecting to iTunes

Some users are faced with the fact that the iPhone does not connect to iTunes and gives an error 0xe8000015 when the phone is locked. There may be several reasons for its appearance:

1. The problem is with the cable you connect the iPhone to the computer - try using a different port or cable.
2. Old version of iTunes - update the program to the latest version, restart your smartphone.
3. On Windows open "Device Manager" -\u003e " USB controllers», Click right click mouse on Apple Mobile Devices USB Driver, update it, restart your computer.
4. Please use a different computer as this error is due to a software conflict.

Usually, updating iTunes or drivers helps to complete iPhone restore via iTunes. If that's not your case, restore your phone using Find My iPhone in iCloud.

How to unlock an iPhone via iCloud

If you have another device connected to the same Apple ID as the disconnected phone, it's easier to use Find My iPhone or Find My to erase. Latitude can only be used on macOS or iOS devices connected to the same Apple ID as the locked phone.

To unlock an iPhone without a password via iCloud, you need to go to the icloud.com website, enter your account.

After a few minutes, your phone will be reset to factory settings and can be used after entering your Apple ID.

Now you know why the iPhone asks to connect to iTunes and what to do in this situation. If something is not clear - ask questions in the comments.

In order not to face unlocking the iPhone in the future, you should be more careful when entering the access code or disable the use of the password (for security reasons, we are against this option).

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Reading time: 36 min

- this is a typical error with multiple incorrectly entered passwords. This is how the smartphone is protected from outside interference, the protection mechanism is very simple and reliable enough. After 6 attempts, a minute blocking appears, this continues up to 9 attempts. Then the limit is imposed for 1 hour. For 10 times, you can find just the error that the iPhone is disabled.

iPhone is disabled, connect to iTunes: how to unlock?

iPhone is disconnected, connect to iTunes what to do in this case, because further manipulations are not entirely obvious. It is possible to reset the counter of the entered number of passwords, so you can try to enter the code again. The action is reusable and available for execution an unlimited number of times, but you still have to enter the password.

So, in order to reset the counter, you should have a computer, it is very desirable one on which preliminary synchronization with the device was carried out. In some cases, especially when the smartphone has not previously been synced with the iPhone, the computer may not see the smartphone at all, or iTunes will not detect it.

To throw off the counter of attempts you should:

1. Connect the iPhone to the computer using the USB cable;
2. Launch iTunes on PC;
3. In the window displaying the PCM device and select the "Synchronize" option;

1. Now you need to interrupt the operation with the cross in the upper right corner. Sometimes there is no corresponding button, then you should click on the arrow.

You can again enter the password into the smartphone, the algorithm is the same. In the future, you will have to perform the procedure again until the password is found.

Reset

Resetting the settings is a more radical solution to the problem, since you will have to delete all data from the smartphone along with the password. Apple has taken care of privacy protection, so you can't just bypass your password. Despite the current problem, the situation is pleasing, since it will not be possible to steal data if the phone is stolen.

Previously, you should make a backup of media, photos and videos using special utilities. So for this task you should use one of the options: iTools, iTunes or iCloud. The latter option is available only for iPhone owners who have pre-configured cloud sync and have access to a Wi-Fi network.

To create a backup with using iTunes it is necessary:

1. Go to the app with the connected device;

1. Open the "Overview" tab;
2. In the "Backups" section, select the path for storing the backup;
3. Click on "Create a copy now".

After receiving a backup that will allow you to return the data, you can restore factory condition smartphone.

To rollback you need:

1. In iTunes on your computer, open the "Browse" tab;
2. Now to the right of the device information, click on the "Restore iPhone ..." button.

You must also turn off Find My iPhone to perform the described steps. This is to ensure that a stolen phone cannot be unlocked until an identity has been verified.

After restoring the iPhone, you need to return the data from the copy, the procedure is identical to recording the image, but the button must be pressed "Restore from a copy".

Remote data wipe

You can use the remote method to delete information on smartphones that you do not have access to or you want to disable the Find my iPhone function. ICloud has this functionality, and we use it.

To delete, you need to know the ID and password of the account, so:

1. Go to the website https://www.icloud.com;
2. Enter your personal identifier;
3. Above is the item "All devices", where you should select the appropriate device;

1. On the right is the "Erase iPhone" item.

Emergency data deletion is needed when you lose your iPhone or is used as an alternative to factory reset.

In the past, a vulnerability could be used to log into a smartphone operating system, but it was only present up to and including iOS 7. Today only legal methods work.

If the instructions did not help to restore access to the smartphone, then you can use the last method, it works 100%, so you have to call technical support. The only condition is the need to confirm ownership of the iPhone, so you must have an ID, password and a receipt for the device, in addition, you may require confirmation of identity. You should call the regional technical support office, they will provide any working option and take a sufficient amount of time until the problem is resolved.

These are the main 3 ways to get iPhone back to life when having iPhone disconnected error, connect to iTunes. Usually, the first methods are enough and the user will either remember the password after resetting the number of attempts, or return the gadget to the initial state and enters the standard password.

Apple technology, despite all its reputation, can also fail, baffling the user. Moreover, while showing tips that your iPhone is locked, connect to iTunes: how to unlock it and prevent similar situations - we will analyze in this article.

Reasons for the error: "iPhone is locked, connect to iTunes"

Before deciding what to do next, you need to figure out the reason for the message that the iPhone is turned off, so connect to iTunes. This situation can easily arise as a result of repeatedly entering an incorrect password, for example, if:

• you yourself have forgotten or changed it;
• someone from your family or friends confused the smartphone and tried to unlock it with their password;
• an outsider wanted to access the device in your absence.

To prevent the device from blocking, you need to try to enter the password correctly and not exceed the limit of attempts. And of course, do not give it to strangers and children, who may accidentally block access.

Accordingly, the options for solving the problem of how to unlock it, if the software says that the iPhone is disabled, connect to iTunes, depend on knowing the current password. It also matters if you followed the procedure reserve copy before a problem situation arises. If in both cases the answer is no, then you can say goodbye to the data on the smartphone - using the method recommended by the manufacturer will completely erase the contents of the device's memory. This is done for security reasons so that random persons cannot view personal information on any device.

A more gentle option, like unlocking the iPhone, if it is disabled and says, they say, connect to iTunes, is available if available. In this case, important data can be recovered.

Reset attempt counter

In some cases, when the device tells you to connect to iTunes to unlock your iPhone, just follow this advice... If simply connecting to a computer with iTunes is not enough, try starting the synchronization procedure. It is not necessary to complete this process to the end, you can stop it with a cross or an arrow, if one appears. Then try again to enter the password from the device.

Important! Before connecting to iTunes, if the iPhone is locked, make sure that this is the same PC from which you have already connected. Otherwise, the program will ask for confirmation from the machine.

Restoring from a backup

If the copying process was performed, you can connect to Aityuns via a computer as usual, and then restore data and access to the mobile phone itself (you need the same PC).

Connect the devices with a cable and turn on iTunes. The program will display the smartphone icon. If you have set up automatic synchronization, wait while the application copies the data. You can also start the process manually by clicking on the desired item in the device menu and then clicking the "Synchronize" button.

Next, you need to use special button recovery. The program can warn about outdated version OS - In this case, you need to update your iOS to continue. Then you need to choose to restore from a copy.

Select the appropriate copy by date or size. If you used an encrypted save password, you will need to enter it to decrypt the previously saved copy.

On the device itself, you will also need to specify recovery from iTunes.

After that, wait until the end of the process. The password is cleared and you can use the device again.

How to unlock via hard reset iPhone

If the iPhone is locked and does not connect to iTunes - for example, the synchronization was not performed or was performed on another PC to which there is no access - the option with full dump... In this case, the password will be destroyed along with other information.

First, you need to connect your smartphone to your computer, as in the previous method. Any PC or laptop with iTunes can be used.

Then, forcibly restart the machine. In new versions (8, X and subsequent), you need to quickly press the volume up and release, then just as quickly press the volume down once, then hold down and do not release the side button. Recovery mode should turn on.

For 7 and her Plus version you need to hold down the volume down and the side key.

Finally, in more earlier versions press the side / top key and "home".

After that, a selection of options should appear.

You need to click on "Restore" and wait for the completion of the procedure. Then set up your iPhone as if it were a new device.

Keep in mind that all actions in this mode are allocated 15 minutes. If the program does not meet the deadline, you will need to force restart the smartphone again.

Finally, there is another way how to unlock an iPhone without iTunes - contact a service center. The procedure will be the same as in the options described above, the only difference is that you do not need your own computer, plus a consultant will help you.

Important! Sometimes it is advised to unblock third party applications... However, in this case, there is no guarantee that the device will work at all. Support claims that the only way out is to use iTunes in one way or another.

Possible problems

If the iPhone is turned off, it says connect to iTunes, but when connected to a PC it only vibrates 3 or more times - you probably have problems with the cable or computer. Check it on another PC, using a different cord, or try restarting your smartphone. If these measures do not help, you should contact the service.

If you cannot connect to iTunes Store - check the connection, service operation, date and time, and also follow other instructions according to the article https://support.apple.com/ru-ru/HT201400 .